Unlimited Vacation ClubReviews of unlimitedvacationclub.com

DON’T DO IT. They harass you at the airport (Cancun) as soon as you get off the plane and try to sell you some cheap tours (they’re not cheap compared to what you can get in town- Tulum). Then there’s the catch… they take you to some outdated hotel FAR from the town and hotel zone, waste 90 minutes of your precious vacation time and try to sell you a timeshare or for you to book your vacation at the Dreams resort next time. It’s a waste of time. Don’t do it. Timeshares are a scam.

My husband and I have been with UVC since August 2016. This vacation club was 5 years into it's beginnings when we joined. We too were concerned with reviews after we bought in and arrived back home. We went to Secrets in Cancun and were skeptical at first with the presentation to join UVC. There were additional products that were given to "try out" such as yachting excursions and a vacation program where you're given "points" to use around the world. My husband and I didn't find those beneficial for us, we just wanted to use UVC. We also have adult children who are Co-owners on our policy and they have had excellent service and accommodations. This is NOT your typical "Time Share" program. It is a (Club Membership) based on your style of resort and your needs. We have been all over Mexico with UVC and stayed at both Secrets and Dreams resorts. I'm picky about my resorts so I look for "Diamond" classifications. Make sure your resorts have beaches that are swimmable if you like to get into the water. Staffing has been excellent at the resorts we've been to, both on the Caribbean and Pacific coasts. The food has been exceptional, there's activities and entertainment designed for the flavor of the resort and the resorts we've visited have been clean and inviting. It's your responsibility to know how to utilize your benefits from what your membership offers. We've used the Shuttle from the airport to the resort and back and it was well worth the money. Cost was comparable or less per person than what the local taxi's charged. It's amazing to hear people panicking and giving UVC a bad rap. When it came time to continue the other time sensitive packaged programs offered when we signed up with UVC, we let them lapse. We love having our membership and I've learned how to utilize our package to its fullest. Our adult children are going to continue our membership when we get too old to travel. Hope this review gives readers a better impression of what UVC is, at least what we've experienced these past 7 years. Looking forward to other trips to countries such as Europe and South America where UVC has expanded into.

Our 10th Anniversary was absolutely miserable. My husband and I love Zoetry and since we’ve stayed at the Jamaican resort twice, Dominican Republic once and the Mexico resort once, we assumed that the St Lucia Zoetry was in the same league. For me, it is necessary to have a level of comfort due to my physical limitations. Although successful in removing a tumor from the base stem of my brain, I battle with balance and autoimmune issues. * Fact 1: Upon arrival, our room was a Motel 6 type room even though we asked for a suite. After discussing plans to leave with our UVC contact, Zoe, a suite was “found”. Images on the resort website use the same pictures for all regular rooms and “Image Coming Soon” for all suites. * Fact 2: Before arrival, our UVC contact requested dietary restrictions from us. These restrictions are medical and not just desires. None of our requests were honored and I’m still dealing with the fallout from eating certain foods. Each restaurant had 3-4 choices of a category and each food item fell into the same category. Example: For Starters, the choices were Tuna Tartare, Steak Tartare, Octopus, or a Salad. To make matters worse, the menu never changed, the preparation wasn’t healthy, the staff wasn’t knowledgeable on ingredients and pushed back on any requested deviations. For example: it was requested to have a cheeseburger on lettuce instead of a gluten bun. The waitress didn’t want the change and stated she’d have to ask the chef it could be done. * Fact 3: The hotel staff wasn’t knowledgeable on resort items and gave incorrect information. We are not a stickler with money on vacation but my husband was told that gratuity was included in our island tour by a resort staffer. The actual driver stated it was not included. This trend continued during the week on multiple subjects. * Opinion: Some staff were nice. Others were not or it was forced. As a business owner with staff, I could tell the “nice” wasn’t genuine. If I treated our clients like the staff treated us, we would have a folded business. * Fact 4: The now read reviews online are similar to ours. Because it was a Zoetry resort, we didn’t read them ahead of time. * Opinion: The good reviews are either made up, very old, or the person did not stay a long period. * Fact 5: I have stayed at “Wellness and Luxury” resorts before. This is neither. I do understand transition in business but what we experienced goes far beyond it. * Fact 6: Restocking of our room was sporadic unless you requested it. You must ask multiple people, multiple times in order to get anything done or received. Our room was “cleaned” by making the bed only and not every day. * Fact 7: 24 hour Room service normally takes about 30 minutes. If food was ordered via phone, you were told about 15-20 minutes but the wait time was more like 1 1/2 hours or more. * Fact 8: The resort is old and not “New” as it’s described on the website. It may be “new” under Zoetry rebranding but it is not a new resort. (See pics attached). * Fact 9: Ants and mosquitos were always in our room. * Fact 10: For anyone with a disability, there is nothing in place to accommodate special needs or any type of statement on the website which would alert travelers. Besides a golf cart that may take you to your room upon request, this area is severely lacking. A more educationally informed staff would allow anyone with my type of disability to choose another resort. My husband was concerned about me being able to get around, and specifically called/emailed our UVC contact at least 3-4 times. Later, our UVC contact admitted that she didn’t really understand the limitations of a disabled person. I paid a hefty price for her lack of education. My flares caused by food/and or conditions, will last 2-4 weeks. As of this writing, I’m in week 2. * Fact 11: There were no vendors, after dinner resort entertainment, or things to do as we found at other resorts. * Fact 12: The ferry ride to the beach was barely stable. In reality, the ferry ride was a very old, dirty and near sunken fishing boat. The beach was a corner piece of land that was trash filled, and full of cigarettes. * Fact 13: The resort pictures on the internet are photoshopped, altered, or airbrushed. What I saw in real life and what is pictured are vastly different. * Fact 14: We cut our trip short and left early. We will never return and there is a bitter taste in my mouth when asked about my anniversary trip.

Zero stars. Impossible to get ahold of anyone. Never used it. Let the card expire and ditched them. Run Run Run. They are terrible and nothing but lies. The travel booking sites are cheaper.

We just got back from a vacation where we went through the program. We thought it looked pretty good so we bought one. Once we got out where we had internet service I started looking them up, WOW, not one good review, not one anywhere, Facebook is blowing up with bad stuff, what a scam. In Mexico you have 5 business days to get out of anything that is contracture, so we sent a letter and we are out, thank God. If I had a company with this many bad reviews I would figure out what is wrong and fix it for sure.

This is my experience at the dream, sapphire, spa and resort, and they were trying to sell me the scam . I didn’t feel like a racing my review on the hotel, so just read through it . Never been to Cancun before this vacation. Got to the airport ride didn’t show up that I pre-paid for that was my first bad experience . Finally got to the hotel 2hours later . Checked in got to the room it’s the wrong room and it smells like mildew . call the front desk they switch us to another room and it smells like mildew at this point it’s night time I’m tired And I didn’t want to complain too much so we stayed in it every day for four days. This room was moist everything in it your clothes, your bedding, the doors, the floor but I thought maybe it was the In-N-Out opening and closing the door because it is the tropic but on the fourth day we were gone the entire day because somebody that works for the hotel lied to us saying we were going to go look at another hotel And give a review on what we thought of it because the Hyatt owned them all now and come to find out that was a lie. They were trying to sell us which they did a unlimited vacation club package and our phones didn’t work at the other hotel, so we couldn’t Google anything of it . Yes, we were gullible. We fell for it We tried to talk about it with each other, but they won’t leave us alone to even talk about it. They sent somebody with us when we just try to. You know talk to each other about it and we ended up buying it and the next morning when we woke up we felt sick about it so I googled the ultimate vacation club and all bad reviews on the BBB And if it wasn’t for somebody else going through the same experience and having a legal Mexican law, document we would’ve been stuck paying $10,000 but he had the legal letter that all you have to do is copy and paste and write all the information on it that you need to write down so you could cancel it . I sent every email on the contract a cancellation notice that made me feel better, but I was still upset that took an entire day out of my vacation that I paid for And it was all a lie. Just to get someone to sign up for a vacation package that only offers you discounts. Thank god I read the reviews. No one gets anything . I got the down payment back I don’t know yet. I’m still waiting for it on my credit card takes 10 to 15 days plus the Mexican law only gives you five days to cancel a contract from the date Thank God it was a very next day , but besides that the rooms the wet one when we got back to the room we weren’t there all day but everything was still wet so I called the front desk and we told them and then some maid said we left the door open. Well this is the ground floor. We never left the door open. She lied , and she had no reason to lie because we never got maid service we had do not disturb on our door from the time we got there so they ended up giving us another room. That room was on the third floor which was nicer dry didn’t smell like mildew and that’s about the rooms , my last three days there I was sick. I think it was from that wet room Braverman, mildew, and witness for four days. My last two days there I was on the toilet one night the next night I was on the toilet with the garbage can in front of me I come home with a fever Congestion and sick I would never stay in this hotel again the people there are very nice though the service was great but the rooms are outrageous and see a doctor there was 175. American dollars that I was like no I’ll just wait till I get home , overall this was the worst vacation ever took in my life I don’t even think I ever want to go back to Cancun ever most of all this hotel .Hey

I've been a member for three years. I've booked over four vacations through UVC using premier nights and just now booked my free stay in Secrets Papagayo in Costa Rica for December. During the first two years, I took advantage of the Hotel Discount affiliation program made available to us. I was getting deeply discounted deals on my local hotel stays. After the program expired, I didn't renew but decided to continue my UVC membership. Every stay has been fantastic. They make everything possible, even curate for special events, like anniversary or birthday celebrations. + Now, down to the money. If you are not an AVID traveler, this program is not for you! The way I see it, I am paying the membership for the experience. Booking is always accessible over the phone, and pick-up services are seamless. I traveled in 2021, right when COVID was going strong. I had booked a stay in Cancun and contracted COVID on my flight. The hotel was super accommodating. They offered me a free stay to quarantine five days after my booking expired. I was offered all their food and beverage amenities without restrictions. My breakfast, lunch, and dinner, including alcoholic beverages! Obviously, I had to remain in my room until their Doctor cleared me. My friend, on the other hand, who booked her stay with another resort, didn't share the same experience. She was offered a complimentary stay up to three days but was given food of their choosing served on paper plates!! Final thoughts, is it worth it? It all depends on your wants; if you want to travel to great places at a discount, then yes! This program is for you. If you are a member, I recommend searching the pricing on their competitor's list before you book. I did find better pricing on Priceline once. I called and emailed the pricing screenshot to the email provided on the contract, and they lowered my cost by 15%. No fuss, no jumping through hoops; it was easy.

They are rated one of the worst travel companies in Mexico Unlimited Vacation Club (UVC) (47 quejas) Report them to the Mexican Federal Better Business Av. José Vasconcelos 208 Col. Condesa, Cuauhtémoc Territorial Demarcation 06140 Mexico City Telephone: (55) 5625 6700 Citizen Service: 800 468 8722 Federal Consumer Attorney. El principal reclamo contra la empresa es que rechazó cancelar el contrato. Registró una queja por hacer cobros no estipulados, una porque dio un servicio diferente al contratado, y solo una también por no brindar todas las prestaciones que se aseguraron en el convenio. And horrible in trip advisor