Unlimited Vacation ClubReviews of unlimitedvacationclub.com

The hotels are beautiful but the packages are not worth it. They mislead us when we purchased. We advised that we want to be able to do all inclusive with flight and hotel included with departure from Toronto. They advised that we just had to call in and they would book everything and that there are flights from Toronto Canada. Guess what there are no flights from Canada so they lied for a sale. When I complained they said they couldn’t do anything about it. The cost of booking hotel only and US conversion to Canadian is the same price that I paid for all inclusive flight and hotel together.

Don't do it, its lies after lies

I wish I had never signed up for this program. My recent stay at Secrets Puerto Vallarta was a disaster from start to finish, and the response from the company was essentially, “Oh well.” I had booked a ground-level room and received confirmation. Upon arrival, I was told they didn’t have to honor that reservation because “no rooms are guaranteed.” If that’s the case, why even bother letting guests choose a room? I also wasn’t informed that the main pool was under renovation. Every morning at 6 AM, we were woken up by loud jackhammering. Dust filled the air, landing on our drinks, food, and all over us — making it unpleasant and unhealthy to breathe. This was not the relaxing vacation we paid for. When I wrote a detailed email outlining these issues, the “compensation” offered was a free night — but only at this same resort, which I will never return to. They insisted only the specific resort could offer further compensation, even though I pay UVC to book at any Secrets location. This makes absolutely no sense and feels like a scam. Between the misleading booking process, the lack of transparency about major renovations, and the complete disregard for guest satisfaction, I cannot recommend Secrets Puerto Vallarta or UVC to anyone.

In an attempt to commemorate our anniversary, my family and I chose to stay at Breathless Punta Cana. However, our experience was far from satisfactory, leading us to make a decision to change hotels. We relocated to Secrets, which is situated adjacent to Breathless. The culinary offerings and beverages at Breathless were of exceptionally poor quality, to the extent that I would not even consume them myself. Furthermore, the unprofessionalism and dishonesty exhibited by the staff were appalling. The UVC workers were equally unbelievable in their behavior. Despite our efforts to obtain a refund, the hotel has consistently denied our request. Two UVC employees have assured us that we will receive our money back and the nights we were not able to use. Unfortunately, our ordeal has persisted since July 3rd.

High pressure sales tactics - pushing for any level of money possible promising a free stay that we never received. Fear mongering "if you stop or cancel your membership, you can not be a member ever again". Lies - we did not save money by being a member. Criminal acts - I was offered an extension on my free week stay because we suffered a devasting hurricane losing everything we own but when I called back to book they claimed it was not extended and the person who approved it suddenly did not work there anymore.

There was no issue until I tried to cancel and was put through a 3 month game of back and forth. At that time I called into Hyatt corporate to try and get some assistance. Never ever sign with this company.

I had a been a long time member, paid for my membership in full years ago - but not having used them I decided not to renew the contract. I have sent numerous emails, spoke to at least (4) customer service reps telling them that I cancelled - and today I get an email saying I need to sign a cancel agreement and they want to charge me a renewal fee. Stay away from this company - worst than a time share

There should be a zero star rating! Nothing but lies, please don't fall for this scam. They promise you the world free this and that until you try and book and nothing exists! Shame on all the organizations involved in taking people's money and how they are still allowed to operate.