Yenling C.
A very bad company:
A very bad company: 1. The wig was delivered 2-3 weeks later than the promised date. 2. The wig received was very low quality and not fit. 3. Nobody answered the phone call. 4. You have to pay return shipping cost. 5. You will be charged a non-mentioned restocking fee. Conclusion: stay away from this company. Update!!! 25 days after received the "Your order has been successfully refunded" email, the refund has never came through.
Response from UniWigsMay 26, 2021
Dear YENLING, We are sorry to hear about your unhappy experience with us. It is really a pity that we are not able to locate your order under your name, we appreciate it if you can advise us of your order number and product SKU, we will look into it for you. We are sorry if your order wasn’t delivered in time and the product didn’t meet your expectation. Please be aware of the shipping cost and restocking fee per our return policy, check more detail in our return policy: https://www.uniwigs.com/content/2-return-policy If there is anything we can do to help, please let us know! Best regards, UniWigs support Xoxo