UniWigsReviews of uniwigs.com

Response from UniWigsOct 15, 2026

We’re truly sorry that you’re still struggling to find a topper that feels natural and lays flat, especially after trying different base sizes and investing so much in finding the right solution. We’ve taken notice of your experience and understand that simply switching to a larger base has not resolved the unevenness you’ve been experiencing. We want to get to the root of the problem rather than leave you struggling with the same issue again. A senior member of our customer service team has already reached out to you to personally follow up and work toward a solution. At UniWigs, we’re committed to helping our customers find solutions that work for them, not simply making a sale and leaving them to figure things out on their own. We sincerely appreciate your patience and the opportunity to address your concerns. We want you to feel heard and supported, and we’re focused on finding a practical way forward. UniWigs Customer Care Team

Response from UniWigsOct 13, 2026

Hi , We're sorry that your experience with the Breeze topper and the return process has been so disappointing. Our inspection did identify discoloration and soiling on the base of the returned topper. We understand that this differs from your account of how the topper was handled, and we recognize how frustrating this disagreement has been. We take feedback like yours seriously and regret that your overall experience fell short of the expectations you had when choosing UniWigs. Best regards, UniWigs Customer Support Team

Response from UniWigsSep 29, 2026

Dear Kelly, We’re sorry to hear about your experience, and we understand your frustration. We recognize how concerning it is to have paid for a $500+ order without receiving the package. This matter has been brought to the attention of our management team, and we would like the opportunity to step in and help resolve it. Please contact us at [email protected] with your order number and reference this Trustpilot review. Once we have the specific order information, our team will review the case, including the delivery status and the circumstances surrounding the shipment, and work with you on the appropriate next steps. We want to make sure your case receives the proper attention rather than leaving you without a clear resolution. UniWigs Customer Service Team

Response from UniWigsSep 25, 2026

Hi Reviha, We're sorry to hear that you remain disappointed. For those reading this review: this case was escalated to our Customer Service Manager and reviewed together with the photos and information Reviha provided. We discussed the requested partial refund and the available options with her before this review was posted. Based on what we could assess, we were not able to attribute the condition of the topper to a manufacturing defect, as the knots had been bleached, which can weaken the hair and knotting. We therefore offered a one-time 10% goodwill refund, as well as the option to return the topper for an internal quality inspection. We also agree that our care information should have made this clearer before purchase, and we are updating it accordingly. Our offer of a quality inspection still stands, and we remain available to continue this directly with her. Best regards, UniWigs Customer Care Team

Response from UniWigsAug 24, 2026

Hi， Thank you for sharing your honest feedback. We’re truly sorry to hear that your second Savannah has been such a disappointing experience, especially after you loved your first one. We also apologize for the delay you experienced while waiting for the return label — we understand how frustrating that must have been. The condition you described after only four weeks of wear is certainly not the experience we want for our customers. We’d really appreciate the opportunity to look into this further and see what we can do to make things right. Please reach out to our customer service team at [email protected] with your order number and a reference to this review. We’ll be happy to personally review your case and work with you toward a solution. We’re truly sorry we let you down this time, and we hope to have the opportunity to make this right. Sincerely, UniWigs Customer Service Care Team

Response from UniWigsAug 17, 2026

Hi Chrystal, We’re truly sorry to hear how disappointed you’ve been, especially after investing in three toppers and the additional products and styling tools to care for them. We understand that receiving repeated general care instructions from our team did not address your actual concerns. That’s not the experience we want you to have. As the manager, I’d like to personally review your previous orders and the concerns you raised so we can take a closer look at what happened and how we can better assist you. Please reach out to us directly with your order details to [email protected] with attn Management, and I’ll be happy to review this with you personally. Thank you for sharing your honest feedback. We take it seriously. Sincerely looking forward to hear back from you. UniWigs Customer Care Team

Response from UniWigsAug 14, 2026

Hi Sally, we’re truly sorry to hear about your experience with your Upgrade Aura, and especially that you felt your concerns were not properly followed up on. We’d really like the opportunity to personally review your case and work with you toward a solution. Please contact our support team ([email protected]) with your order number and mention this Trustpilot review, and we’ll make sure your case is brought to our attention for follow-up. We sincerely apologize for the frustration and disappointment this has caused. We hope you’ll give us the opportunity to look into everything with you and make this right. UniWigs Customer Caring Team

Response from UniWigsAug 6, 2026

Hi Martha, This is the Customer Service Manager at UniWigs. I’m truly sorry to read about your experience and how disappointed you feel after giving us your trust with multiple purchases. I understand this is not only about the wigs themselves, but also about feeling unheard after reaching out multiple times. That is not the experience we want any customer to have. I would personally like to review your case, including the concerns with the Willow and Jada wigs, the photos you provided, and the previous communication with our team. Please reply with your order numbers or contact us directly so I can make sure this is properly looked into. Thank you for sharing your honest feedback. We hope to have the opportunity to address your concerns and provide the support you should have received. Best regards, UniWigs Customer Care Team