Universal Property & Casualty InsuranceReviews of universalproperty.com

My broker has not been very attentive of late and I had reason to call Universal Property. I spoke with an agent named Soyica. He was exceptional! Intelligent, kind experienced and thorough.I have a new respect for this company if only for their well organized documentation, prompt response and superb customer service. Soyica deserves kudos, he is truly an asset to his company.

I had a question about my claim today and had Stephen Higgins as my representative. Stephen was a compassionate professional that walked me through the steps that I needed to ensure my needs were met. It was a pleasure to work with an insurance customer support that was committed to making sure my questions were answered quickly. High marks for Stephen.

This company is most likely fraud intention for which they hold the fund as long as it takes so they can earn extra in interest. They insured my property and got prepaid the amount upfront without any questions. In a month they canceled it reciting I had a previous claim and will refund the entire amount in 15 days. A 28 days passed no refund. Each time I call, they have the same prepared answer. Some of the reps are even annoying don't even know how to apology. Terrible company, Do not insure with this company ever. They insure your just to get the fund payment and hold it so they can earn in interest before they issue (not sure) the refund.

I found out that this company was charging $1000 more then other companies would charge and I asked them to cancel the policy and to refund the balance of my money. This company never lets you talk with someone about returning your money and just give you the runaround

Hail damage roof claim payed out actual Cash value timely but cannot get replacement cost payment. Document sent 20’days ago and when I call for status get same message waiting for review. Roofer wants final payment. Poor over phone service.

Claim # FL22-0124745 Our condo got flooded by a busted sprinkler system located directly above us. It happened in September 29, 2022. We have been thru mediation and arbitration and now trying to get a court date, Universal keeps moving the date. Total to redo our unit was $380,000. The floor alone which was done 4 years prior was $120,000. We had to pay out of our pockets as this is not settled. 60 minutes showed the fraud that is going on in Florida with 6 different insurance companies. They are hoping that they drag this out long enough, that people will drop it. I am fortunate enough to pay for the repairs before I get fully reimbursed. In the 2 plus years, we have had 4 different adjusters, at least 4 different lawyers. In arbitration the one hired lawyer is hinting that we were fraudulent. I cannot wait for the court date to testify against this company. After 5 years and multiple cancelations of last minute court dates we settled and lost 200k. We could not afford to continue buy flights for court dates to only have them cancel the last minute. They intentionally do these tactics to force you to settle for a lower amount. After settlement was reached and agreed upon it still took 4 months before we got paid.

I really appreciate the customer service representative/ Eizelle assisting me with my insurance concerns, today promptly, professionally and being very courteous in doing so.

Appalling service. They dragged my claim out for months, changed adjusters, who then went on vacation, ignored my new documentation for another month, said they’d call me then just sent me a letter saying go to arbitration. Their technique is to make a low offer and then drag it out for as long as possible to try to make you take it. As a realtor I will make sure none of my clients ever goes near this scam of a company.