CRISTINA
Good content but as soon as they see…
Good content but as soon as they see that you may not be a repeat customer, the customer service is out of the window. Context: I purchased BEC before the change. In the website that converted to BAR; however, I did not have the access to all of the videos or MCQs. I contacted CS and explained that though I technically didn't need access to all of it (I am studying for CMA), I still needed access to all, as we couldn't cherry pick. I felt like as soon as I said that, the communication ceased. I paid for a section, so I should have access to a section. I am truly disappointed as I really feel like the content is good. Edit: I sent an email to Corinne and her colleague and received a respond in a timely manner and the issue was handled satisfactorily. As mentioned above, the content is good, but this must have been a case of a situation that "fell through the cracks." Mistakes happen and how this was handled definitely showed their professionalism. Thank you, Corinne and Joey. Best regards, Cristina
Response from Universal CPA ReviewApr 19, 2024
Hey there! This is Corinne with student success! I have never seen an email from you. I would be happy to help. You can contact me at [email protected] or [email protected]. I check and answer ALL emails daily. I am not sure where you are sending your requests, but I can assure you I can help you out, just message me :) I am glad you like our program! You can also ask questions in our facebook groups, we check those daily too!

