Bob
Great Explanations, Site Has Glitches
I like the videos and study material. Great explanations that aren't too difficult to understand. However, the site has glitches. For instance when I do the mcqs, halfway through my session I am not able to answer anymore questions. Also when doing the simulations, sometimes the buttons to select an answer don't work so I end up getting most of the questions wrong because of this. Another thing, they do not proof read their study material because there are plenty of grammatical errors.
Response from Universal CPA ReviewSep 9, 2024
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you find our videos and study materials helpful and easy to understand! We sincerely apologize for the technical issues you’ve experienced while using our site, especially with the multiple-choice questions and simulations. We understand how frustrating it can be when these glitches affect your study progress. Our team is already working on identifying and fixing these problems, and we’ll do everything we can to ensure a smoother experience for you and all our users. Regarding the grammatical errors in our materials, we appreciate your bringing this to our attention. We strive to maintain high-quality content, and we will take immediate steps to proofread and correct any mistakes. Your feedback is invaluable in helping us improve our platform, and we’re committed to making your experience better. If you continue to experience any issues or have additional concerns, please reach out to our support team directly at [email protected]. We’re here to help! Thank you again for your feedback and your patience as we work to improve.