JP
Refused to offer a refund or assistance
Refused to offer a refund, refused to offer assistance after my password reset did not work. Unprofessional, assistance line goes to voicemail. Once the owner is paid, he disappears. Special place in hell for these type of people.
Response from Universal CPA ReviewNov 27, 2024
Thank you for sharing your concerns. I sincerely apologize for the difficulties you’ve encountered and want to address this immediately. I personally assure you that I respond to every email sent to us, and I regret if your communication didn’t reach us for any reason. To ensure we can assist you promptly, please confirm the email or phone number you’ve been using to contact us. The best way to reach us is by emailing [email protected], and I’ll personally look into your case. Your experience matters deeply to us, and we’re committed to resolving this issue to your satisfaction. Please don’t hesitate to reach out again—I’m here to help.

