United States Home ServicesReviews of unitedstateshomeservices.com

The experience was amazing and the techs did a wonderful job helping my home become energy efficient.

I just want to say these people have really did a great job. They made everything so smooth and easy! Dont go anywhere else, ushs will take care of you.

Beware of doing business with company. You should video the entire conversation with the initial sales rep and get everything written down. They are a fast acting, pushy tactics that will promise you the moon to get the sale. This company's sales reps promise you everything when they are at your house needing you to make a decision today because they are in this area doing work and might not be able to get to my job for months. I got a HVAC unit, Attic Fan which I was told was free, Insulation, Regular Hot water heater, and a breaker box rewired. They had a man come out that very day and install it. The next day the HVAC got installed, Hot Water Heater couldn't be finished because the wire in my house is from the 50's and is only 2 wire paper covered insulation. We were without hot water for 2 days. The sales rep and I and my brother discussed at long length the need for the wiring and breaker boxes completely replaced and he assured me yes we can do that we will take care of you no problem. The Electricians came late after 5pm they were over 3 hours away from here. They were here until 3 AM us with no power. The only had orders of the hot water heater plug and the breaker box outside. I have a sub Breaker box inside they didn't rewired. Our Sales rep took photos of it and pictures of the wiring in the attic. He knew what he was suppose to be doing on my project. Because the electrician didn't have orders for the inside breaker box nor replacing wiring none of that has been done. I also was told I qualifed for $5000 then it dropped to half of that. I asked again today if the rebate was cash not a tax credit we'll see if that is true or not. I would have never borrowed $40000 if it did not include the wiring replacement! I made the insulation man leave the first time they came because I knew the electrician would need to get up in the attic to replace the wiring and it would sll be covered up if they sprayed it in before the were finished replaced that. The project manager threw a fit about that. They came back again before the electrician arrived I told them again they needed to wait they received a call as did my sales rep then they called me and pretty much forced me to let them go ahead and spray it in today, the electricians will be able to find the wires. They told me if the insulation got packed down they would come back and top it off. A rebate rep just left They will not provide an itemized statement so you can see what each product and the current the installation cost you were borrowing money for your project. He is sending an electrician out Monday to look, I don't expect much to come from that visit though. They insist I sign a form that this job is completed but they have another thing coming if they think I will unless the job is finished or there is a reduction in the loan. They say they are affiliated with the Texas Rebate Initiative. I will be investigating! They have messed with the wrong old lady! I wish a bunch of people that have been screwed over could get together and start a class action suit. That is what it's going to take to stop all this!

Thank you to everyone that helped me out. I got high efficient units and I can’t believe how much my bill went out. The guy that helped me get them was great and the installers were very professional. Really recommend these guys

I don’t even know where to begin with this company! First the salesman was late for my scheduled appointment so I canceled it. I was rescheduled for the next day and he showed up as scheduled. He stayed in my home for almost five hours selling me on this company and how professional they were, etc. then ordered a rush on my services. I was talked into getting two new air conditioners even though I had just purchased one three years earlier, two tankless water heaters, and two air handlers. The workers showed up at 6:00 p.m. and I had to call the salesman to get them out of my house at 11:00 p.m.! The next day they came back and were at my house again until almost 11:00 p.m. which was totally unacceptable. The electricians showed up from 5 hours away and was in my house until almost 1:00 a.m. and I had to make them leave. Electrician was supposed to come back the next day at 9:00 a.m. but didn’t show until 11:30 and again stayed in my home until 3:00 a.m. because he said he wasn’t leaving until the job was finished. Later a houseguest found a whole drilled into my wood floor. There was sawdust all over the floor because he didn’t clean up and never informed me that he needed to drill a hole in my floor. I think the most disappointing part was the salesman who lied straight to my face about what my monthly payment would be which was $386 but the paperwork said $710!!! When I asked about this, he showed me a PowerPoint slide with the breakdown and said they had to put the $710 down but that the finance company would make the adjustment. I reluctantly agreed only to find out from the finance company that they go by what USHS puts on the invoice and cannot change my monthly payment amount! Of course he won’t answer my texts so I called the company to file a complaint! I requested a call back at 1:30 p.m. and finally received a call at 10:00 p.m.!!! It took several calls just to schedule an appointment to speak with a supervisor which was supposed to happen today at 1:00 p.m. and at 9:19 still hasn’t happened. I’m requesting to speak with the supervisor’s boss but honestly don’t believe it will happen. I am totally disgusted with this company!!! I plan on shouting my displeasure to the rooftops about this unprofessional company! Everyone associated with this sale was absolutely disgusting and now I am stuck paying $710 a month until this $70,200.00 hatchet job is paid for…😡😡😡

As others have said, avoid this company like the plague. I talked to a fast-talking salesman about installing a tankless water heater. He never told me a price, only a payment amount ($148.70/month). I felt funny about it, but he was slick. I needed more insulation in the attic so I let him add that. They showed up the next day and installed the tankless water-heater in 3 hours. Then I found that they had charged me $13,000. I asked how much the insulation had cost and they said $3000, which means I had paid $10,000 for the tankless water-heater. I looked it up and found that I could purchase the exact same Navien tankless system for less than $1500. So assuming the installer was the most expensive plumber in the world and was charging $200/hour, the installation should have only cost $600 for a total cost of $2100. I was ripped off at least $7,900 by this company. Buyer Beware!

Good dudes fixed every issue i originally had

It’s been three months since I had a new HVAC system and Hybrid Water Heater installed by this company. All units are High Efficient and I’m absolutely blown away by the saving I’ve seen on my utility bills. I highly recommend them. They do quality work. Thanks Jermaine