Sylvie G.
Do not deal with this company
We had Cam come and show us what they offered for replacement of our water heater, hvac and heat pump. He stated we would get a $5000 rebate with payments on a loan of $26,000. After he ran the numbers he stated we didn't qualify for the rebate but, he was able to drop the cost to $22,000 with $1000 rebate. I don't usually agree to anything right away, i like to have time to think about it but, he made everything sound so good. We went ahead and agreed with everything. We are retired and on a fixed income which we had told to Cam but, he stated with the drop down cost of our electric bill making the payment wouldn't be a problem. AFter all said and done, our payment went from $267 a month to $398 a month. They installed our AC and heat pump that night and water heater the next day. Had issues with the water heater and it took an additional 2 weeks to get resolved due to technicians being overloaded on service calls. this is what one tech told us. They also had to do some cosmetic work to our wall from the heat pump and broke 1 of our sprinklers to our septic tank, which took almost 3 wks to get someone to come look and fix these. I called in regard to payment being so much higher and miss lead by Cam. Their finance department stated we qualified for a HIGHER interest rate that is why our payment is higher. Cam had told us the payment would drop back down to $267 after a couple of months that was a lie. The only way our payment would drop is to call them after we raise our credit score and they would refinance our loan. Also, we were told 10 year warranty on all, and it's only 6 years on water heater, 10 years on ac and heat pump. We've had nothing but lies and miss lead on numerous things, to many to list, just mentioned a couple. I will be going after them for all the miss leading and lies.