Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.
United Regions Van Lines (unitedregionvanlines.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
unitedregionvanlines.com
Website
unitedregionvanlines.com
Category
Moving & Storage
Location
WAUKESHA, Wisconsin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 37% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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As a highly demanding client, I must admit that my experience with this moving company left me somewhat dissatisfied. However, there was one aspect that truly impressed me and deserves the highest rating. Despite the issues I encountered, the team's resilience and commitment to resolving the situation were remarkable. Their dedication to customer satisfaction stood out amidst the challenges. While I can't give a perfect score, I commend them for their exceptional efforts in addressing my concerns.
Response from United Regions Van LinesJul 11, 2023
Thank you for recognizing our team's remarkable dedication to addressing your concerns. We appreciate your feedback and will use it to enhance our services.
Best Regards,
United Regions Van Lines
VM
Valerija M.
I had a last-minute residential move…
I had a last-minute residential move due to unforeseen circumstances, and United Regions Van Lines provided exceptional support. Despite the time constraints, they managed to arrange a team of movers who efficiently packed and loaded my belongings. When we encountered unexpected road closures, they swiftly adjusted the route to ensure a timely delivery. Their responsiveness, adaptability, and commitment to customer satisfaction were truly impressive!
Response from United Regions Van LinesJul 11, 2023
Thank you for sharing your positive experience with our last-minute residential move services. We understand that unforeseen circumstances can be challenging, but we're glad our team was able to provide exceptional support during this time. Our goal is to always be responsive, adaptable, and committed to ensuring customer satisfaction. We appreciate your kind words and recommendation.
Best Regards,
United Regions Van Lines
EA
Eileen A.
Service
Initially, we were frustrated by the two-week wait for the moving team. But United Regions Van Lines' support service quickly cleared up the misunderstanding. They clarified that the 17-day wait began from our first available date, which put everything into perspective. Their timely and clear communication helped us readjust our expectations. While the wait wasn't ideal, their transparency and assistance earned them our appreciation. Thanks for setting things straight!
Response from United Regions Van LinesJul 11, 2023
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you had a great experience with our moving services. Your satisfaction is our top priority and knowing we met that mark is rewarding. We appreciate your trust in us and look forward to serving any of your future moving needs.
Best Regards,
United Regions Van Lines
PW
Pasty W.
Being a Spaniard now living in the USA
Being a Spaniard now living in the USA, I am no stranger to moving. Recently, I had to move states and this company made it feel utterly stress-free. Their level of professionalism and care matched the meticulousness I value from my Spanish roots. It was a local move with the smoothness of a well-conducted dance. Exceptional service! Highly recommended - ¡Hicieron un trabajo excelente!
Response from United Regions Van LinesJul 11, 2023
We appreciate your feedback and are thrilled to hear that your experience with United Regions Van Lines was stress-free and matched the level of professionalism and care you value. We strive to provide exceptional service, and it's wonderful to know that we met your expectations. Your recommendation means a lot to us. ¡Gracias por tu amable reseña! (Thank you for your kind review!)
Best Regards,
United Regions Van Lines
SQ
Sarah Q.
my move from New York to California
United Regions Van Lines made my move from New York to California incredibly smooth. Their moving process was easy to understand, and the team members were professional, friendly, and extremely diligent. The packing was done very meticulously, ensuring the safety of even my most fragile belongings. The move was completed well within the estimated time, which was a pleasant surprise. The communication from their office was top-notch, too; they kept me updated at each step. The fact that their service was reasonably priced was just the cherry on top.
Response from United Regions Van LinesJul 11, 2023
Dear Sarah,
Thank you for sharing your wonderful experience with United Regions Van Lines during your move from New York to California. We're thrilled to hear that our team provided a smooth and seamless moving process. Ensuring the safety of your belongings, especially the fragile ones, is of utmost importance to us, and we're glad our packing efforts reflected that. We take pride in our professional and friendly team members who go the extra mile to provide excellent service. We're also pleased that our communication and reasonable pricing added to your overall satisfaction. Thank you for your kind words and recommendation.
Best Regards,
United Regions Van Lines
MB
Marie B.
Dealing with this company has been a…Horrible experience.
Dealing with this company has been a living hell. Do your research before using them. They did eventually show up 2 days late and we were there when they loaded up, we left fully expecting them to be not long behind us but after a few days in our new state we received a call that they had not left Albuquerque and would not do so until we forked out another $1700 because as they insisted they had to ship another 400 cubic square feet.
Here is where it gets interesting. We had two 5x10 storage units. The max capacity for each unit is 400 cubic square feet so with two units that is 800 cubic square feet. I can’t lift over my head that far since I’m short so the boxes didn’t reach the ceiling and I left room to navigate inside the rooms so I was far below 800 cubic square feet so where in the hell did they get another 400 cubic square feet?
No matter how we tried to explain it to them, they refused to listen. We tried calling the company themselves and left messages but they were ignored. We were trapped, they literally said they wouldn’t bring our stuff unless we paid more money, so we had to pay it.
We were told they couldn’t drive more than four hours at a time when they left as soon as we paid yet miraculously, they made it to Virginia within a day and a half.
The people that dropped off our stuff came with flip flops and wanted another $1000 to bring it into the storage unit. We refused, they called the manager and he threatened to throw our stuff in the street so we had to get a different unit and said we would unload it ourselves. We got a single 8 by 30 unit that is 60 cubic square feet less than what we had before and lo and behold, it all fit in there.
As soon as they opened the doors of the truck we knew most of our stuff was damaged. No care at all was taken with anything. All the boxes were crushed. Gaming tables were broken with legs bent. Credenzas and other items were damaged beyond repair.
We had to unload that truck, we were scammed out of $1700 and they don’t even have a claims department for the items that were damaged. We’ve emailed and called but no one responds.
Go with a reliable company, don’t give these people your business. If I had done better research, I would have seen the complaints and even a news article about this company.
Response from United Regions Van LinesJul 11, 2023
I appreciate your detailed feedback and am sorry to hear about your disappointing experience. However, I would like to clarify a few potential misconceptions that could have contributed to this situation.
1. **Volume Calculation:** The size of your items or storage units in cubic feet isn't determined only by the size of the storage unit but also how your items were packed. Different packing techniques can result in different amounts of space being used, and packing materials themselves take up additional room. The method of loading your items in the moving truck also impacts the volume, and this might not align perfectly with the volume when the items are stored in a unit.
2. **Delayed Response:** You mentioned that you faced delays in getting responses from us. I can assure you that we never intend to ignore our customers' concerns. We aim to provide the best customer service, and any delays could have been due to high volumes of inquiries or a technical glitch.
3. **Travel Time:** Regarding the travel time between Albuquerque and Virginia, it is essential to note that professional moving companies operate under strict regulations about driving hours, including mandatory breaks. These rules are in place to ensure the safety of our drivers and your belongings. However, multiple drivers can take turns, which can potentially decrease transit time.
4. **Additional Charges:** It's important to clarify that additional charges for moving your belongings into a storage unit depend on various factors. These can include the distance from the truck to the storage unit, obstacles, stairs, etc. This is standard practice in the moving industry.
5. **Damages:** We're very concerned to hear about the damaged items. It is not our practice to handle items carelessly. However, accidents can happen despite precautions. This is why we recommend that all customers consider adequate insurance coverage to safeguard against any potential damages.
I hope this clarifies the situation a bit more. It's always our goal to provide a smooth moving experience for all customers, and we continually strive to improve based on the feedback we receive.
Best Regards
United regions Van Lines
DV
Diana V.
United Regions Van Lines had some minor…
United Regions Van Lines had some minor hiccups during my move, but overall, I'm satisfied. Their team showed professionalism, and while there were issues with timing, they handled the situation well. Their effort to rectify the problems was appreciated. Not perfect, but definitely recommendable for their dedication and customer service.
Response from United Regions Van LinesJul 11, 2023
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you had a great experience with our moving services. Your satisfaction is our top priority and knowing we met that mark is rewarding. We appreciate your trust in us and look forward to serving any of your future moving needs.
Best Regards,
United Regions Van Lines
ZT
Zafar T.
Total lifesavers!
If I have to move again (hopefully not anytime soon), I know who I'm calling. They handled everything. Total lifesavers!
Response from United Regions Van LinesJul 11, 2023
We're thrilled to receive your kind review. Thank you for appreciating our efforts. We look forward to being of service in the future.
Best Regards,
United Regions Van Lines
