Alisa
The absolute worse experience in my…
The absolute worse experience in my entire life! The salesman that got me to choose them was very nice but that is it. I am a single mom (widow) of two young children. (One that has been fighting stage 4 Neuroblastoma) I say this because they stole SO many things from my boys and I. Things that can never be replaced. Around $15,000 in stuff was stolen. They do not care at all. They will write something nice because they want to keep getting business. There is no way any of them should be able to sleep good at night. The initial quote was $10,000. Then changes to $12,500. When the 2 guys got there to move my stuff they did not speak Wngliah but raised the price to $18,000. They were late which made us miss our flights which also cost money. They promised a discount if I called the office. The office even sent an email regarding a discount as well but it was all lies. When they got to the destination with my things they charged me another $2,400 because they stayed they couldn’t drive their huge diesel truck in my road. (Which they did not use to get my stuff). It was an absolute nightmare. As far as their “Insurance” it’s an absolute joke as well. The company they use for claims is NOT an insurance company. This is what it states on their website. They all took advantage of me in my horrible situation. This is what it clearly states on their “Insurance” website…. Moving Claims is not an insurance company and the employees of Moving Claims are not acting as your insurance adjusters. Moving Claims does not practice Insurance laws and does not give legal advice.
Response from United Regions Van LinesJul 25, 2023
Dear [Customer's Name], I am truly sorry to hear about the difficulties you have faced. Our aim is to provide seamless service to all our customers and it's clear we missed the mark during your move. To address your concerns: 1. Our initial moving estimate is based on the information provided to us. If upon arrival, the quantity of items to be moved exceeds the initial estimation, the final price will have to be adjusted accordingly. This is standard across the moving industry and is explained during the estimation process. 2. We understand that added costs due to difficulty accessing your new home with our standard trucks may have been unexpected. If our large trucks cannot access a location, we must transfer items to smaller ones, which adds time and labor, and thus additional cost. This condition is stated in our contract. 3. Regarding the insurance issue, we do provide clients with insurance options through Moving Claims, which is a third-party claims processing company. While they are not an insurance company themselves, they handle the processing of claims for moving damages. We are committed to providing clear and upfront communication about our policies and procedures, and we regret if this was not your experience. We appreciate your feedback and will strive to improve our service. Best Regards, United regions van Lines




