unitedpassport.comReviews of unitedpassport.com

Be very careful — the fee is NOT the passport fee I wish I had read the reviews before using this service. My experience was very similar to what others have described. I paid a substantial fee believing I was paying toward the passport application process, only to later discover that the money was just for their assistance with completing the paperwork. I still had to pay the actual government passport fees separately. The biggest issue for me is how unclear the pricing and service felt during the process. For something you can complete yourself through the official U.S. government passport website, the additional charge is extremely high. Please do your research before paying. If you need a U.S. passport, go directly through the official U.S. Department of State website so you understand exactly what the government charges and what you are paying for. I would not use this service again.

Absolute trash of a company! I don’t even know how I got to their website in the first place because if you search up passport information online, almost everything is the government website. But either way, once on their website, they actually have you go through and choose your passport options and your payment coincides with your passport option so it doesn’t even make you think twice that this isn’t legit. And then to have them come back and say that their fee is for what…. Filling out the application?! And mailing it to me?! I filled out the application by filling in all of the information online and the envelope was what…. $2? So what about the other $181?! And to suggest that they are not scamming people is absolutely absurd!!! They are taking advantage of people and stealing their hard earned money and it’s absolutely sick and disgusting.

Sergio was so wonderful & helpful throughout the entire process!!!!

Horrible deal and misleading. All the service does is help you fill out a free passport form that you can fill out yourself in 5 minutes. They charge exorbitant fees (almost $200) and they don’t mention that the fee is only for the service, this does not include the cost of the passport. Absolutely scummy tactics. Avoid at all cost.

Predatory business practices and deceptive marketing. My wife used this site believing it was a legitimate, government-affiliated passport portal. United Passport charged us $250 simply to format a standard government document that is legally 100% free to the public. They do not cover your actual federal passport fees or handle the application processing. We contacted their chatbot only ONE HOUR after paying to demand a cancellation and full refund. The automated system blocked us, claiming it had "already shipped." The next morning, we called and spoke to a customer service representative who repeated the exact same scripted excuse. It is logistically impossible to physically package and ship an order within an hour, and it is impossible for them to ship a passport, as only the U.S. government has that authority. This is a deliberate stall tactic to trap consumer funds. We have filed a formal dispute with our financial institution for deceptive business practices. Avoid this company at all costs and go directly to travel.state.gov.

One person, one name made my experience wonderful and that is SERGIO!! He was extremely helpful and kind. He went above and beyond to make sure he put me at ease and that he was doing everything in his power to get me to a place where I was satisfied and happy. He explained everything to me and was very patient with me. He got the information for me that I needed. He called me back with more information. His communication skills are excellent. I was so nervous about my passport not getting to me in time, he told me what to do step by step when the paperwork comes. And the affordability he hepled me out with. It was such a pleasant experience. I want him everything I call or need help with my passport. He truly needs a big fat raise and a Promotion. You have a excellent employee, please hold onto Sergio. He's the best. Michelle B. Wattley.

Do not use! United Passport does not know what they are doing. Here is a summary of the logistical and procedural failures that I encountered: Withholding Critical Documentation: The service provider received the State Department's Information Request Letter (IRL) but withheld it for approximately 20 days, only providing a copy after it was explicitly requested. Without this letter, the acceptance agency lacked the necessary context and authority to process the application properly. Piecemeal Document Delivery: The service failed to provide a single, comprehensive packet of documents. Instead, necessary forms and instructions were scattered across multiple, separate communications, which created severe confusion and forced the acceptance agency to provide missing forms that should have been included in the initial materials. Providing Inaccurate Information: The service provider supplied pre-filled application forms that contained incorrect information regarding the applicant's place of birth, which required additional time and effort to reprint corrected copies. Conflicting and Impossible Instructions: The instructions provided often conflicted with the actual text of the State Department’s letter, causing confusion regarding what needed to be signed and witnessed. Furthermore, the service repeatedly directed the applicant to visit an acceptance agency to execute an oath, despite the service already being in possession of the applicant's required identity documents, making it impossible to complete the mandated steps. Lack of Clarity in Simultaneous Processing: The service struggled to manage the simultaneous processing of different application types (passport book renewal and stolen passport card replacement), creating administrative bottlenecks that ultimately led to unnecessary denials and delays.

I paid $709.56 on June 12, 2026 for their rush passport service after being led to expect a passport in about a week. The U.S. State Department's own website - the very page this company cites as proof of legitimacy - says courier companies "won't get your passport processed faster than you can on your own." Their own Terms & Conditions state "United Passport is NOT an Authorized Passport Carrier Service," yet in emails to me they claimed to be "registered by the government" and "an approved courier by the Department of State" able to get passports "within 1 day." After I submitted my application directly at a government acceptance facility (free to do - they add nothing), they refunded only $374.55 and kept $335.01, including a fee to "lock in a spot" for a courier visit they knew would never happen. Worse: they quietly placed a stop payment on the $242.05 check they had prepared to the U.S. Department of State - a check they knew in writing was already inside my submitted application. It bounced, and I received a federal debt-collection letter threatening to invalidate my passport. They then claimed in writing that I had requested the stop payment (I never did) and demanded another $394.55 via a payment link to "fix" the problem they created. My written refund demand was refused. I have filed complaints with the FTC, the Florida Attorney General, and the BBB, with the full email record. Apply directly at travel.state.gov or your local acceptance facility - same speed, none of this.