united-rent-a-car.comReviews of united-rent-a-car.com

If you would love your car to break down on you whilst on Holidays, rent a car from these guys. Pathetic experience and pathetic customer service, the lady hangs up all the time on you when you call to explain there’s something wrong with the car?

Ik had via CarJet een nieuwe Dacia Duster geboekt bij United Rent A Car op de luchthaven van Agadir. Bij aankomst bleek dat United geen echt kantoor op de luchthaven heeft. In plaats daarvan staat er permanent een busje op de parkeerplaats dat als kantoor wordt gebruikt. Na een wachttijd werd ik geholpen en kreeg ik niet de geboekte nieuwe Dacia Duster, maar een oude auto die in zeer slechte en slecht onderhouden staat verkeerde. Deze auto kwam totaal niet overeen met mijn reservering. Toen ik weigerde de auto te accepteren, werd ik onder druk gezet om extra te betalen voor een ander voertuig. Deze manier van werken vind ik niet professioneel. Klanten mogen verwachten dat zij de gereserveerde auto of een gelijkwaardig voertuig in goede staat krijgen, zonder onverwachte extra kosten. Op basis van mijn ervaring kan ik United Rent A Car helaas niet aanbevelen.

Horrible state of the car, even more horrible customer service and please, avoid this company at all costs

CJT-207030624 let op tirana airport united car rental en city rent je wordt hier opgelicht geef geen creditcard gegevens dit bedrijf staat al onder toezicht van justitie!update geboekt via carjet booknr CJT-207030624 lezen is ook een probleem bij united car rental united car rental Albanië is een grote scam!

The vehicle was returned on time and without any damage. The company itself confirmed in writing that the vehicle was returned in proper condition and that no additional damage was found. However, my experience became very disappointing when it came to the security deposit. A deposit of approximately EUR 1,125 was blocked on my credit card. Although the contract refers to a release period of between 21 and 120 business days, I later discovered that the company intended to retain the deposit until the maximum contractual deadline, despite confirming that there was no damage, no claim, no fine and no pending issue. Today, more than 55 calendar days after the vehicle was returned, the full amount remains blocked. The company justifies this policy by referring to possible future traffic fines, parking penalties, toll charges or administrative fees. However, no explanation has been provided as to why the entire deposit must remain blocked when any such potential charge would normally represent only a small fraction of the total amount. My concern is therefore not the existence of a security deposit, which is perfectly normal in the car rental industry. My concern is the lack of transparency regarding the practical consequences of this policy and the absence of any proportional approach once the vehicle has been returned without damage. Future customers should be aware that a deposit exceeding EUR 1,100 may remain unavailable for up to 120 business days, which in practice corresponds to almost six calendar months. In my opinion, this is not an acceptable customer experience and does not reflect the level of transparency and commercial fairness that customers should reasonably expect from a professional car rental company.

Nie polecam. Oszuści. Na stronie wyszukiwarki było napisane że nie pobierają opłat z karty kredytowej, po czym na miejscu w wypożyczalni kazali płacić nam 1100 euro kaucji, co jest niewyobrażalnie wielka kwota. Do wynajmu auta nie doszło, firma robi problemy ze zwrotem pieniędzy mimo że auto nie zostało odebrane. Sprawa zgłoszona. Złodzieje i oszuści. Nie odpisują na maile.

booknr CJT-207030624 geboekt op 3 mei 2026 via carjet had reservering niet in computer staan kreeg auto dus niet mee op tirana airport veel klachten gestuurd en bewijzen gestuurd dat ik daar geweest ben nu heb ik united car rental in gebreke gesteld en een klacht is onderweg naar de consumentenbond om deze maatschappij te waarschuwen voor dit verhuurbedrijf blijf hier van weg en kijk naar de recensies!

I have used this rental operation twice at the same location (3961 NW 26th St, Miami), which operates under multiple booking names including Florida Premium Rentacar, MOVIS, and United Rent a Car. On the first booking, I arrived only a few minutes late and was told the reservation had been cancelled. I was informed I would be charged a $300 “no-show” fee with no flexibility, despite being on site shortly after the scheduled time. I was told this was due to broker terms. I later checked with the broker, who stated the final policy is set by the rental provider. I had to book another car elsewhere and lost the original payment. On the second occasion, I booked through a different brand but was again directed to the same operation. I had specifically opted out of the SunPass/toll package at the time of booking, however on arrival I was told it could not be removed. After dispute, I was eventually allowed to opt out only after providing a $2,000 security deposit. Combined with earlier hold, over $4,000 was temporarily held on my card. Although the contract stated that deposits would be released within 30 days of return, this did not happen and required repeated follow-ups. The delay also resulted in my credit card being charged interest due to the extended hold period. Overall, my experience involved strict cancellation enforcement, inconsistent application of agreed booking terms, high security deposits, and delays in returning funds.