united-rent-a-car.comReviews of united-rent-a-car.com

On m'a facturé un nouveau parchoc (440 euros) car il y avait 4 rayures d'environ 5 cm de longueur sur le parchoc. Pour info, quand j'ai pris la voiture, il y'avait déja pas mal de rayures sur le parchoc touché. Après avoir discuter longtemps avec la personne qui fait l'état des lieu, j'ai compris que c'est une arnaque. Il facture le prix pour changer le parchoc, sans qu'il le change. Il fournissent bien sur une facture de réparation, mais grandissant au maroc, je sais que c'est des factures truqué. Bref, on m'a dit t'as une carte golde tu vas te faire rembourser de toute façon. Bandes d'arnaqueurs. A eviter !!!

I rented a car for 7 days in Rabat, Morocco. Due to unforeseen circumstances, I was late to pick the car by 2 hours and fifty minutes approx. I phoned the company office in Rabat prior to pick up time to advise about my late arrival. They advised I can collect the car for a fee. At collection time, someone from their airport depot contacted me. He said my car will not be available anymore. He said I'd have to pay €120 for an upgrade car (more than what I paid for the week long rental) or else lopse the money I paid already for the booking. I later checked and the car I was given was the same class / category that I booked originally. The car was a modern model but with very very basic spec. Overall, I will not book with United car rental again as I feel their business model is based on making extra money by such ways as I explained above.

I booked a car for 13/08/2024 for a pick-up at 10am. My Wizzair flight was delayed by more than 2 hours. When I got to Marrakech airport I called the number provided in the voucher for the car collection. The lady I spoke to was the ruddest person I ever met in my entire life. She told me that the car was cancelled because I was late for the pickup for more than 2 hours. I told her the reason of my delay and that she should have been aware of it as I had my flight number in the booking voucher. It is a car rental company that operates in an airport and flight delays are really common. This operator was such a rude person that she was giving me lessons in how to read my contract and how to make the difference between them and the website i booked the car through, which was in this case Trip.com. After some give and take between me and her, and in order to make more profit from this booking, she told me to wait as she will try to help me to find another car because of the high demand. After a while, She returned to me with an offer: pay extra £120 for the same car I booked as it was still there. And this is "Take Or Leave" because they know that you are in a desperate situation and they are in a winning position. And they aren't ashamed of showing this advantage either vocally or by their body language. So, like lots of customers in my position, you have no choice but to accept their own terms and conditions eventhough imposed on you illegally. When I went to collect the car from the supposed office, I was surprised to find a van with the company logo, 2 staff members sitting there, one with card machine reader and a tiny impolite rude lady, responsable for the administratif work. It was very hot and in the middle of day in Marrakech, with no where to hide from the sun. The car they gave me was very very dirty and when I told her about that, she didn't like my remark and told me to take it or leave and that for them that is what a clean car is. I took some pictures of the state of the car incase they try to charge me for the cleaning when I return the car. No thank yous, No sorries from their side. A bunch of arrogant, rude, impolite thives awaiting for an opportunity when to rob you. Even when I tried to return the car earlier than the normal time as they are i place 24 hours, they charged me £35 for early drop off (6.30am) as they calledthat "out of working hours", knowing that they operate for 24 hours. I wish I can get the name of the first lady I spoke to to report her to the head office as she called me"ممربيش او قليل الاداب" knowing that I'm the kindest person you can ever met. Pls AVOID AVOID AVOID AVOID

À fuir les prix afficher son faux. Une attente plus que longue ( environ 1h30 ), pour commencer nous voulions et avons réservé une petite voiture et on se retrouve avec une grande… Par chance il en avait une en stock et nous l’a remplacée. Par la suite ma carte n’est pas passée pour la caution ( 15 000 MAD ) et il était impossible d’essayer avec la carte de ma femme. Nous étions donc obliger de payer 120€ en plus pour passer la caution à 7500 MAD. D’ailleurs, on m’a annoncé 120€ mais j’ai 130€ qui a était débité… Nous avons du payé le parking à la sortie aussi… En conclusion, la voiture est correcte mais la gestions est nule, beaucoup de surprise. Prévoyez une marge entre ce que vous voyez comme prix affiché sur internet et la réalité ( Nous devions payé 148,93€ et on ce retrouver 160€ de débiter). Faite très attention il ne prend pas en euro mais seulement en MAD, je pense que c’est de là que nous nous somme fait avoir entre le prix annoncer et le prix débité. Sûrement son calcul de conversion qui n’est pas bon. Mauvaise expérience pour nous ! La prochaine fois on ira ailleurs. Et je vous conseil de faire de même. Ps: il m’ont prit 5€ en plus pour je ne sais quelle raison sachant que la voiture a était rendu propre et avec plus de gasoil que prévu. J’aurai du siphonner le surplus pour le jeté…

Bitte Leute bucht nicht bei United Rent a Car ,das sind die größten Betrüger.

The worst experience of my life with this company. An impolite hotline service. I don't know how discovercars allows this company to publish car rental offers on their website. They gave a car with lower performance compared to the one I booked, the car also had an engine problem. As it was the summer season, the temperature of the engine was too hot. As a result I needed to take a break each 50 km. When I called the hotline, the person wasn't professional, she asked me 80 euros if I wanted to get a new car. I don't recommend this company As Google rating I'll put 0. Have a nice day

We returned the car from a beach holiday. Granted that there was sand in the car not much However they then charged us $250 to Clean the car. Apart from that we were delayed coming in to Tampa because of the hurricane. We tried to ring them to tell them that we would not be picking the car up as they closed at 10:00am. We could not get through. The next day we went to pick up the car and they charged us and extra $200 as they said they did not have any cars that were the same so we would need to upgrade. We showed them the phone record to prove that we tried to ring them but they didn't care. Absolutely avoid this company like the plague. If you use a third party booking site make sure the car you are renting is not with united rent a car. You are better getting a car which maybe more expensive with a more reputable brand.

Very bad experience with this company and their cars. I had rented a Dacia Duster automatic for 25 days through United Carrent. Upon arrival at the airport, I had to find an old van with the United Car Rent logo, which was parked at the back of the lot. When I got there, they immediately asked for my driver's license and passport to complete the paperwork, without me having seen the car yet. After finishing the formalities, they showed me the car: a Dacia Duster covered in scratches and dents, missing reflectors, worn-out and bald front tires, a broken air conditioning system, and an interior full of stains. The fuel tank was completely empty as well. The car's condition was so bad that I felt embarrassed. When I asked if they had another car, I was told I could possibly exchange it at Marrakech Airport, where I would be heading the next day. When I called, however, I was told that due to the high demand, they had no similar car available and would contact me. After two days of waiting, I decided to drive to the airport myself, as I wanted to leave Marrakech the next day. Upon arrival, they could only offer me a smaller car, a Dacia Logan. I had no other choice and, after much consideration, decided to take the Logan. When I asked if I could get the price difference refunded, the answer was no. They offered to call me if another car became available, but since I wasn't staying in Marrakech, this wasn't an option for me. It's disappointing that they didn't offer a car of equal or higher quality, but only a smaller one. It was basically "take it or leave it." I will never rent a car from United Carrent again, nor will I book through the platform enjoytravel.com. Update 05-09-2024 See the response from United Rent a Car below. I contacted customer service, but it led to absolutely nothing. They try to leave a good impression by responding to these reviews, but as soon as you reach out to them, they twist everything and give you the middle finger. Thanks to Jessica Diaz