Total scam. They charged €200 for a deposit. Turned out it was an insurance and I didn’t get the money back. Please avoid booking at this place.
Response from united-rent-a-car.comFeb 27, 2025
Dear customer,
We take such accusations very seriously and would like to clarify that there is no scam involved. The €200 you are referring to was not a refundable deposit but a payment for insurance, which is a standard non-refundable service. All terms and conditions regarding deposits and insurance are clearly stated at the time of booking.
If you believe there has been an error or misunderstanding, we encourage you to contact us at [email protected] with your booking details so we can review your case thoroughly. However, if insurance was indeed purchased, as per the agreement, it is not subject to a refund.
Best regards
ZZ
ziyed Z.
A fuirrrrrrrrrrr ESCROCS VOLEURS AEROPORT AGADIR
A fuirrrrrrrrrrr AEROPORT AGADIR
de vrais escrosc voleurs arnaqueurs, déjà le véhicule n'était pas prêt pourtant je suis venu un peu plus tard il appel son collegue qui vient 1h30 après, ensuite comme tous les malheureux ici pareil caution avec une carte de crédit avec gros plafond comme par hasard ne passait pas et comme je connaît leur combiné il deconnecte le TPE qui affiche connexion impossible et après PAIEMENT REFUSE donc je me suis bien pris la tête avec ce voleur dans son camion et les 2 voleurs poser dans la dacia.je les ai envoyer bien bouler comme il.faut ces voleurs et je n'ai pas pris le véhicule au vue de leur magouille bien rodé à fuirrrrrrrrr
VOLEUR ESCROCS A FUIRRRRRRRRR
Response from united-rent-a-car.comFeb 17, 2025
Cher client,
Nous vous remercions de votre retour et nous excusons sincèrement si votre expérience n'a pas été à la hauteur de vos attentes. Nous regrettons que vous n'ayez pas pu prendre le véhicule.
Concernant le paiement, nos terminaux de paiement sont sécurisés et régulièrement vérifiés. Si une carte de crédit ne fonctionne pas, le problème se situe généralement au niveau de la carte elle-même (plafond insuffisant, carte bloquée, etc.) et non du terminal. Nous vous invitons à vérifier les informations de votre carte auprès de votre banque.
Nous restons à votre disposition si vous souhaitez revenir sur cette expérience ou si vous avez d'autres questions. Veuillez nous contacter sur [email protected].
Cordialement.
MA
Mo. A.
Borg werd niet betaald pas na 9…
Borg werd niet betaald pas na 9 dagen.meerdere malen gebeld nemen niet op.
Response from united-rent-a-car.comFeb 16, 2025
Dear valued customer, thank you for sharing your feedback with us. We appreciate you bringing this to our attention. We wish to clarify that security deposit refunds are processed by our team within 48 hours. However, the time it takes for these funds to appear in your account can vary depending on individual bank processing times, which are unfortunately beyond our control. We understand your frustration with the delay and sincerely apologize for any inconvenience it may have caused. We appreciate your understanding and thank you for choosing our services!!
MS
Mark S.
Absolute scam of a car rental company
Absolute scam of a car rental company. Don’t be attracted by the cheap initial price, it will end up costing you more than a reputable company for a beat up scrap heap of a car.
We rented a car for 1 week in Agadir, I’m not normally bothered about the condition of a car but this rental took it to the extreme. Every panel on the car has damage, the radio is broken, the air con squeaks and it feels like it’s about to break down at any moment. Certainly wouldn’t pass any road safety certification in Europe.
However, this wasn’t my biggest concern. The credit/debit card scam they run is very difficult to avoid. Upon collection of the car they require you to block €1500 for a security deposit which is normal for car rental. Unfortunately for us and numerous other customers collecting at the same time our credit card payments wouldn’t go through. After phoning my bank I was assured there was no problem on my end and that no payments had been attempted on my card. The problem you’re then given is that you are only allowed 3 attempts at payment on your card before they cancel your car reservation at your cost. I know they’re not even attempting payment but there’s nothing you can do about it. Then miraculously the rental company offer you a solution, for €200 they can accept your debit card as a security deposit. At this point you have very little option but to agree or lose your car rental and any money you’ve already paid.
Hopefully this review helps people avoid this company at all costs, I wish I’d put in the effort to read some reviews first.
Response from united-rent-a-car.comFeb 15, 2025
Dear Customer,
Thank you for taking the time to share your feedback about your recent rental experience. We truly appreciate you bringing these matters to our attention, as it helps us to improve our services. We are sorry to hear that your experience was not satisfactory.
Regarding the vehicle's condition, we want to assure you that we make every effort to maintain our fleet in good working order. However, we understand that issues can sometimes arise. We encourage customers to contact our 24/7 hotline immediately if they encounter any problems with their rental vehicle. Our team is always ready to assist and can often resolve issues on the spot, including offering a vehicle exchange if necessary. We will certainly review our vehicle maintenance procedures to minimize the possibility of similar issues occurring in the future.
Concerning the security deposit, our policy, as clearly stated in our terms and conditions, is to accept credit cards for this purpose. This is a standard practice in the car rental industry. We understand that this can sometimes be inconvenient, and in your specific case, our team offered the option of purchasing SCDW insurance, which allowed us to accept your debit card. This decision was entirely yours, and you were free to decline the insurance and cancel the booking if you preferred. We want to be transparent about all our fees and policies, and we will review how this information is communicated to our customers to ensure clarity.
We value your feedback and are committed to providing a positive rental experience. We hope you will consider giving us another opportunity to demonstrate our commitment to customer satisfaction in the future.
AB
Ayoub B.
Worst car rental ever
Worst car rental ever! I booked a specific car but got a different one with a "Take it or leave it" attitude, even though I had already paid. The car was filthy, with old seats, a gearbox from the 60s, and spare tires used as main ones.
They changed contract terms as they pleased, adding extra charges. A €25/day rental ended up costing €45, plus 100 DH for a so-called car wash just for a bit of dust.
Total scam! Rude staff, terrible service, and hidden fees. Avoid at all costs!
Response from united-rent-a-car.comFeb 12, 2025
Dear Customer,
Thank you for sharing your feedback. We appreciate you taking the time to express your concerns.
We would like to address some of the points you raised. Our terms and conditions, which are clearly stated on your voucher, explain that while we strive to provide the specific model booked, it is not guaranteed. In your case, you were provided with a larger, upgraded vehicle at no additional cost.
Regarding the age of our vehicles, we can assure you that none of our cars are older than five years, meaning the oldest would be a 2020 model.
Concerning the payment, our terms and conditions require a credit card for security deposit purposes. As a credit card was not provided, the option of purchasing SCDW insurance was offered to reduce the security deposit by half, allowing you to proceed with your booking. This solution was communicated to you and implemented with your agreement to avoid cancellation.
Finally, the cleaning fee of €10 (100 DH) was applied because the vehicle was not returned in the same clean condition it was provided in. This is also clearly outlined in our terms and conditions.
We appreciate your understanding and hope your next experience with us will be more positive.
TA
T A.
Une bande d’escrocs a fuir
Une bande d’escrocs, à fuir ….
Location faite à l’aéroport d’ Agadir, à mon arrivé bien évidement aucune carte ne passaient pour la caution, résultat des courses, il faut payer 120€ de plus ( somme qui représente le double de la somme de la location de base ), on me laisse pas le choix soit disant soit je paye les 120 soit j’annule sans remboursement ….
Du coup prise en charge avec un retard de 1h30 à la restitution on me redemande de payer 150 dh pour un retard de restitution d ‘une heure …… et on refuse de me rendre ma caution à la restitution du véhicule soit disant fait attendre 48h ….. fin bref c’est ma dernière expérience à ne pas reproduire
Response from united-rent-a-car.comFeb 11, 2025
Dear customer,
Thank you for sharing your feedback. We apologize that your recent experience with us did not meet your expectations.
We understand your frustration regarding the payment of the additional €120. As per our terms and conditions, which we encourage all customers to read carefully before booking, we primarily accept credit cards for security deposits. This is clearly stated in our documentation. However, in your case, as a courtesy, our agents offered an alternative solution by allowing you to use a debit card, provided you purchased additional insurance to reduce the security deposit amount. This option was explained to you, and you accepted it. You were under no obligation to do so and could have chosen to cancel the booking. Therefore, we are unclear as to why you are raising this issue now, as you willingly agreed to the proposed solution.
Regarding the return of the vehicle, our records indicate that the car was indeed delivered to you on time. While we offer a one-hour grace period for returns, your return exceeded this timeframe. This resulted in a late fee of 150 DH, as the vehicle was subsequently assigned to another customer. Due to the delay in its return, we incurred a loss by having to provide that customer with a complimentary upgrade. This late fee is standard practice and is outlined in our terms and conditions.
We appreciate you bringing this to our attention, and we regret any inconvenience you experienced. We continuously strive to improve our services and clarify our terms and conditions to avoid similar misunderstandings in the future.
MO
Mouamar
Une bande d'escrocs avec une procédure…
Une bande d'escrocs avec une procédure bien rodée.
Votre carte ne passe pas et vous êtes obligés de payer une somme plus chère que la location du véhicule déjà réglée. j'avais 3 cartes et aucune ne passait, une Debit une crédit et une locale marocaine. a boycotter et aussi l'intermédiaire pour ma par BPS AUTO aussi responsable que les escros na3alahoumou lah.
Response from united-rent-a-car.comFeb 8, 2025
Cher(e) client(e),
Nous sommes désolés d'apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Concernant le problème de votre carte, il est bien mentionné dans les conditions générales de location que seules les cartes de crédit sont acceptées pour bloquer le montant total de la caution. Étant donné que vous n'avez pas présenté une carte de crédit valide, notre agent vous a proposé d'acheter l'assurance SCDW afin de réduire la caution et de ne pas perdre votre réservation. Cette solution est toujours proposée avec le consentement du client, que vous êtes libre d’accepter ou de refuser.
Nous comprenons votre frustration et aurions souhaité pouvoir résoudre cela sur place avec vous. Nous vous invitons à nous contacter directement à l’adresse [email protected] afin d’examiner votre dossier en détail et de trouver une solution adaptée. Notre objectif reste de fournir un service transparent et satisfaisant à nos clients.
Cordialement,
United Rent A Car.
LC
La Confrérie Des G.
Une agence de mafieux
Une agence de mafieux, très malhonnête et absolument pas professionnel. Première et dernière fois.
Response from united-rent-a-car.comJan 27, 2025
Bonjour,
Nous avons pris connaissance de votre commentaire et regrettons que votre expérience n’ait pas été satisfaisante. Chez United Rent a Car, nous mettons un point d’honneur à offrir un service professionnel et transparent à tous nos clients.
Afin de mieux comprendre la situation et de trouver une solution, nous vous invitons à nous contacter directement à [email protected]. Nous serions ravis de clarifier tout malentendu.
Dans l’attente de votre retour,
L’équipe United Rent a Car
