united-rent-a-car.comReviews of united-rent-a-car.com

Awful company! AVOID! Athens 2025!!!!! Waited 45 minutes for airport shuttle to arrive. Was told they had no vehicles left for us even though we had pre booked 6 months prior. Their solution was to offer one of the old shuttle buses with a misfiring engine which we had no choice but to accept. Shocking service, compassionless staff, never will I use these again. United Rent A Car were operating from the Apollo Car group

Please do not enter a contract or pay money to this company. We booked through the website broker Discover Cars. On arrival at Athens there was no identified pick up as described by Discover Cars. We were eventually collected in an old transit and driven to an empty parking lot with an abandoned portacabin. Nearby staff from a parking company informed us, and about 15 other people waiting, that they had no cars. We had to get back to the airport and hire from a reputable company. Discover cars failed to respond to our experience for over a week, with only bot responses available. We did manage to get a complaint lodged, complete with photographs of an abandoned portacabin and an empty parking lot. Discover cars presented as a broker between ourselves and United cars. However United cars lied about the facts and Discover Cars accepted this without question. United Cars are not a reasonable, responsible, honest company. Do. Not. Use. Them. Ever. Discover Cars have been complicit in United Cars disgraceful failures.

Nous sommes arrivés à l’aéroport. Personne n’est venu nous chercher. Nous sommes venus par nos propres moyens donc un taxi pour venir à leur agence location nous avions fait la réservation via Internet donc nous devions plus rien payer arrêt sur place il ne prenait pas nos cartes bleues car il nous disait qu’elles étaient à débit et non crédit alors que nos cartes bleues sont des visas. Elles passent partout dans le monde entier. Si nous prenons leur assurance à 40 € par jour la carte bleue pour le coup fonctionner c’est une arnaque à fuir, je ne recommande pas du tout. Le personnel ne sont pas des réceptionniste mais des vendeuses en One Shot, car si j’insiste vous pouvez récupérer le véhicule, soit pour 10 jours de location, 400 € d’assurance supplémentaire. Si je peux donner conseil, prenez des voitures dans les autres Partout en Europe Aujourd’hui, nous allons partager sur les réseaux sociaux, type TikTok où nous avons beaucoup beaucoup d’abonnés afin d’ éviter à beaucoup de personnes de faire arnaquer! Car nous avons vu des familles avec leurs enfants et leurs bébés se retrouver coincé sur place et de céder à l’obligation d’une assurance supplémentaire de 40 € par jours Parce que à l’autre bout de l’Europe, coincé dans un champ! J’appelle ça une belle arnaque! Nous avons demandé le remboursement et nous l’attendons toujours….. Nous allons encourager nos followers à relier cette vidéo

Never book with this company unless you want appalling customer service and rudeness from their staff. I arrived to pick up my pre paid car rental today, only to be told I'd have to wait 3.5 hrs for it as the car they had for me was being returned late. After a 3 a.m. wake up for an early flight, this was far from a great start to a well earned holiday. Other car rental companies I've used, have automatically given me another car in such instances, often a slight upgrade. So what did they offer me? The choice of waiting in the hot sun for 3.5 hours for the car or to get a taxi into Athens-that I was to pay for-and come back. The manager was extremely rude and equally unhelpful, offering me another car that was available...if I paid extra money for it! His attitude was "well what do you expect if you pay £222 for q car rental in August?". Certainly not to have to wait 3.5 hrs for a car in your first day if holiday after a 3 a.m. start! Please NEVER use this firm. They don't deserve to be in business with such an awful attitude.

Je suis vraiment surpris par la manière dont cette société gère ses clients et son image. En parcourant les avis, on constate un point commun : un nombre impressionnant de retours négatifs, souvent pour les mêmes raisons — frais supplémentaires imprévus, prélèvements abusifs ou mal expliqués, et une communication qui donne l’impression de justifier systématiquement plutôt que de chercher à comprendre. Ce qui m’interpelle, c’est que malgré la quantité d’avis concordants et détaillés, vous ne semblez pas remettre en question vos pratiques. Répondre “c’est dans le contrat” ou “cela fait partie de la caution” ne résout pas le fond du problème : la perception quasi générale que vos méthodes sont trompeuses et qu’elles nuisent à la confiance. Une entreprise réellement soucieuse de ses clients utiliserait ces retours comme un signal d’alarme pour améliorer ses procédures et restaurer la transparence. Au lieu de cela, vos réponses donnent l’impression que tout est normal et que la faute revient toujours au client. Quand autant de personnes, indépendamment les unes des autres, rapportent le même type de mauvaise expérience, ce n’est pas une coïncidence : c’est un problème structurel. Il serait temps de cesser de se défendre systématiquement et de se poser les vraies questions. Donc toi celui qui répond aux avis posez-vous des questions sur tous les avis négatifs vous êtes noté la plus part du temp 1 étoile ça vient pas la clientèle le problème mais de vous. Une société incapable, inutile , incompétente, ils ont même pas locaux officiels on se retrouve sur des places de parkings pas indication rien du tout . Je déconseille fortement pour ceux qui loue au Maroc .

Renting from UNITED Rent a Car in Marrakech was the worst mistake of our trip. They forced us to pay an additional insurance that doubled the price of the rental — and gave us no documentation about it. When we asked for the insurance terms or proof, they said we had to “send an email.” No contract, no paperwork — nothing. We were given a car in poor condition, with mechanical issues and clear signs of previous damage. When we pointed it out, they dismissed it and told us to “just drive carefully.” On top of that, they seemed coordinated with the staff at the parking lot, who also tried to charge us extra without explanation, as if they were part of the same scam. When we hesitated, they casually mentioned calling a police officer they knew, implying we had no real choice. It felt like a trap set for tourists. This company operates like a mafia: aggressive, dishonest, and completely unregulated. Avoid at all costs. There are many other rental agencies in Morocco with integrity — UNITED Rent a Car is not one of them.

Finger weg, ich gebe minus stern, sie haben ganze Kaution genommen 1100 Euro für kleine Reparatur von 20 Euro. Also Finger weg

Never rent a car from this company – they left us stranded on the highway! We rented a car from United Rent a Car through the CarJet platform in August 2025. The car overheated due to a technical malfunction — the coolant was leaking. We immediately reported this to the company, and their employee instructed us to add coolant and continue driving. We followed their instructions exactly. Shortly after, the car overheated again and broke down directly on the highway. We called the company, and they promised to call back within 5 minutes — but no one ever did. We waited 45 minutes until the police noticed us and stopped to help. If not for the police and the roadside service they called, we would have remained stranded in a dangerous situation. The roadside technician confirmed that the car had a mechanical issue and contacted the company again. They promised to send a mechanic, but instead, a tow truck arrived. Thankfully, the driver kindly agreed to drop us off at the nearest town, or else we would have been left alone, without a car, without help, and without any way to move forward. Afterward, we received a message from the company demanding that we pay for the repairs, the tow truck, and a new rental, claiming that we didn’t purchase their insurance. All of this despite the fact that: • we didn’t violate any rental terms; • we immediately reported the issue; • we followed all their instructions; • multiple professionals confirmed the issue was mechanical; • and we were abandoned on a highway with zero support from the company. After this, the company stopped answering our calls, communicated only via WhatsApp, refused to connect us with a manager, and tried to shift all responsibility onto us. We are now filing official complaints with: • the Greek Consumer Protection Authority, • the European Car Rental Conciliation Service, • and the Greek Tourist Police. This is not just bad service — this is dangerous negligence that puts the health and safety of clients at serious risk. Never rent a vehicle from United Rent a Car. If it weren’t for the police and the kindness of strangers, we would have remained stranded on the highway in 40°C heat, without assistance.