united-rent-a-car.comReviews of united-rent-a-car.com

Response from united-rent-a-car.comAug 22, 2025

Dear Customer, We are truly sorry to read your feedback, but we would like to clarify that our company operates with complete transparency and in strict accordance with the rental terms and conditions provided to all customers at the time of booking. According to our records, your reservation could not be honored because the mandatory rental requirements were not met at the time of pick-up. These conditions are clearly stated during the booking process and must be fulfilled to proceed with the rental. Our staff did their best to assist you on-site and offered the available solutions, but unfortunately, they were declined. We regret that this situation caused you inconvenience. However, we can assure you that there was no misleading practice or hidden condition involved, as all policies are communicated in advance to ensure clarity and fairness for every customer. Kind regards.

Response from united-rent-a-car.comAug 20, 2025

Cher Client, Nous sommes désolés de lire votre commentaire et regrettons sincèrement que votre expérience n’ait pas été à la hauteur de vos attentes. Cependant, nous tenons à apporter quelques précisions : Tous nos tarifs, y compris les frais éventuels et les conditions de dépôt, sont clairement indiqués lors de la réservation et rappelés au comptoir avant la signature du contrat. Concernant les taux de change, nous appliquons ceux fixés par Bank Al-Maghrib, la banque centrale du Maroc, et remettons toujours une facture détaillée au client. Aucun frais « fictif » n’est appliqué. Toutes les sommes facturées sont justifiées par le contrat de location signé et validées par paiement sur terminal bancaire (avec saisie du code PIN du client). En cas de problème avec le véhicule ou de désaccord, nous proposons toujours une solution, comme le remplacement du véhicule ou l’assistance immédiate. Notre objectif n’est pas « de soutirer de l’argent », mais d’assurer un service transparent, conforme aux règles du secteur et aux conditions contractuelles. Nous restons à votre disposition pour examiner votre dossier en détail et vous transmettre à nouveau les documents (contrat de location, factures et justificatifs de paiement) afin de lever toute incompréhension. Nous vous remercions pour votre retour, qui nous aide à améliorer en continu la qualité de nos services. Cordialement, United Rent a Car – Marrakech

Response from united-rent-a-car.comAug 20, 2025

Dear Customer, We are sorry to hear about your experience. We take all feedback seriously and would like to understand the issue you encountered. Please contact our customer service team so we can assist you further. Kind regards!

Response from united-rent-a-car.comAug 18, 2025

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction, but we would like to clarify a few important points regarding your rental. First, all vehicles provided to our customers are inspected, roadworthy, and meet safety standards. Any existing damages such as dents or scratches are documented on the rental agreement at the time of pick-up. Regarding the tires, all our cars are delivered with compliant and safe equipment. In case of a flat or damage occurring during the rental, this is normally the customer’s responsibility, as clearly stated in the rental conditions. Concerning the rental duration, our system calculates charges based on 24-hour cycles from the time of pick-up to the time of return, which can sometimes result in an additional day if the return is later than the initial pick-up hour. As for the waiting time, we do our best to serve all customers as quickly as possible, especially during peak times. However, there may occasionally be delays, which we sincerely regret. We can assure you that there was no intention to scam or corner you. Our priority is always to provide transparent service and ensure that our customers leave satisfied. We remain at your disposal to review your case further and provide any clarifications needed. Kind regards, United Customer Care Team

Response from united-rent-a-car.comAug 17, 2025

Dear Customer, We are sorry to hear about your experience and appreciate your feedback. Regarding your concerns, we would like to clarify that all our vehicles are thoroughly inspected and cleaned before each rental, and our team ensures that they meet the standards of the booked category. Any additional fees applied, such as those related to delayed arrivals or payment method policies, are in line with our terms and conditions, which are agreed upon at the time of booking. We always aim to assist our customers in a professional and friendly manner, and we regret if you felt your concerns were not fully addressed. Your comments have been shared with our team to ensure we continue to improve our service. We appreciate your understanding and hope to have the opportunity to restore your confidence in our services in the future. Kind regards, United Rent A Car

Response from united-rent-a-car.comAug 17, 2025

Dear Customer, We are sorry to hear about your experience and appreciate your feedback. We would like to clarify that as per our terms and conditions, a credit card is required at the time of rental for the security deposit. Unfortunately, debit cards cannot always be used for pre-authorization to hold the deposit, which is why the vehicle could not be released initially. Regarding the insurance, our team was ensuring that the coverage was active and sufficient for the rental. Any additional charges applied were in line with the rental agreement and aimed at protecting both the customer and the vehicle. We understand the situation was frustrating and appreciate your understanding that our procedures are in place for safety, security, and regulatory compliance. Kind regards, United Rent A Car

Response from united-rent-a-car.comAug 17, 2025

Dear Customer, Thank you for your feedback. We are sorry to hear about your experience. Please note that if you encounter any issue with your booking, we kindly ask you to contact our customer service team directly at [email protected]. This way, we can check your reservation with us and verify the case in detail. Kind regards, United Rent A Car

Response from united-rent-a-car.comAug 16, 2025

Dear Customer, Thank you for sharing your opinion. We fully respect your perspective and are truly sorry for any disappointment caused. Please provide your booking details so we can process it promptly. Kind regards,