ザカリアسعيد
I rented the car in Marrakech
I rented the car in Marrakech, Morocco. When I gave back the car they asked me for additional payments for car washing. The price they asked was 10 times more than the normal price. The stuff was very rude and impolite. Next time I will be more careful to choose a better rental car company than this one.
Response from united-rent-a-car.comAug 2, 2024
Thank you for sharing your feedback about your recent rental experience. We sincerely apologize for any inconvenience you experienced during the return process. At our company, we strive to provide our customers with clean and well-maintained vehicles. When a vehicle requires a deep or full wash upon return, we apply a charge based on the extent of the cleaning needed. This policy is outlined in the rental agreement, which is reviewed and signed by our customers at the start of the rental period. We appreciate your understanding and hope you will consider giving us another chance to serve you better.