united-rent-a-car.comReviews of united-rent-a-car.com

Response from united-rent-a-car.comOct 21, 2025

Chère cliente, Merci pour votre retour. Nous comprenons votre déception et souhaitons clarifier la situation. Comme indiqué sur notre site et dans les conditions de réservation, la catégorie de véhicule est garantie, mais le modèle exact peut varier en fonction de la disponibilité locale. C’est pourquoi l’option “ou équivalent” est proposée. Notre objectif est toujours de fournir un véhicule correspondant à la catégorie réservée et adapté aux besoins de nos clients. Dans certains cas, des ajustements sont nécessaires pour garantir la disponibilité, et nous faisons tout notre possible pour offrir le meilleur service possible. Nous restons à votre disposition pour toute question ou assistance supplémentaire. Cordialement, Customer Care équipe United Rent A Car

Response from united-rent-a-car.comOct 21, 2025

Dear Customer, Thank you for your message regarding the cleaning fee. Please note that the cleaning fee is applied based on the level of dirtiness of the vehicle upon return. While we strive to deliver all cars in good condition, vehicles may not always be perfectly cleaned between rentals if the interior or exterior does not appear particularly dirty. In this case, the fee was assessed because the vehicle’s condition at return required additional cleaning beyond the standard level. This policy ensures that all customers receive vehicles in a hygienic and acceptable state. We appreciate your understanding and assure you that our team aims to maintain fairness and transparency in applying such fees. Kind regards,

Response from united-rent-a-car.comOct 19, 2025

Dear Customer, We are sorry to hear about your experience and would like to clarify the situation. According to Greek regulations, international visitors must present either an International Driving Permit (IDP) or a national license that is officially recognized under international agreements. While some rental companies may apply different internal policies, our company strictly follows the national legislation and insurance requirements to ensure full coverage and compliance. The optional service you were offered was intended to allow you to proceed with the rental under these legal conditions. Since the reservation could not be fulfilled due to missing mandatory documentation, the refund policy applied in accordance with the Terms and Conditions agreed upon at the time of booking. We understand your disappointment, but please rest assured that our team acted in full compliance with Greek law and rental policy standards. Kind regards, Customer Care Team United Rent A Car

Response from united-rent-a-car.comOct 19, 2025

Dear Customer, We are sorry to read about your experience and thank you for bringing this to our attention. According to our records, the vehicle provided met all safety and maintenance requirements prior to delivery. Please note that all vehicles undergo technical inspection before each rental, and any existing scratches or marks are clearly indicated in the rental agreement signed by the customer at pick-up. Regarding the fuel level, the vehicle was delivered according to the same level policy stated in the contract. The security deposit is a standard procedure required by all rental companies, regardless of the insurance purchased through intermediaries such as AutoEurope, as it covers potential traffic fines, fuel differences, or damages not included in external insurance. In case of a warning light appearing, our team provided immediate assistance and directed you to the nearest authorized mechanic to ensure your safety and minimize inconvenience. We understand that this may have disrupted your plans, but our procedures strictly follow local safety standards and contractual obligations. We sincerely regret that your experience did not meet your expectations, but we can assure you that our team acted in full transparency and accordance with professional rental practices. Kind regards, Customer Care Team United Rent A Car

Response from united-rent-a-car.comOct 19, 2025

Prezado(a) Cliente, Lamentamos saber da sua insatisfação e gostaríamos de esclarecer a situação. De acordo com nossos registros, o veículo foi inspecionado na devolução na presença do cliente. A taxa de limpeza foi aplicada somente após a inspeção confirmar que o carro necessitava de uma limpeza profissional externa devido ao acúmulo excessivo de poeira, acima do nível normal esperado após o uso regular. Ressaltamos que essa política está claramente indicada no contrato de locação assinado no momento da retirada e é aplicada igualmente a todos os clientes. Compreendemos a sua frustração; no entanto, a taxa foi cobrada em total conformidade com nossos Termos e Condições e não se trata de uma cobrança indevida. Nossa empresa segue procedimentos transparentes e justos em todas as locações. Atenciosamente, Equipe de Atendimento ao Cliente United Rent A Car

Response from united-rent-a-car.comOct 19, 2025

Dear Customer, Thank you for sharing your concerns. We understand that this situation can be frustrating. Please note that our system flags certain accounts based on past rental history, including incidents where a vehicle was returned late or damaged. These flags are designed to ensure the safety of our vehicles and all customers. While we understand that the event you mentioned occurred nine years ago, our system may still retain the record as part of our internal risk management procedures. Unfortunately, we do not have the ability to manually remove flags from the system for past rental incidents. We recommend contacting our Customer Care team directly with all relevant documentation showing that your record has been clear since that time. Our team can then review your account and provide guidance for future rentals. We appreciate your understanding, and we assure you that all policies are applied fairly to protect both our customers and our vehicles. Kind regards, Customer Care Team United Rent A Car

Response from united-rent-a-car.comOct 17, 2025

Dear Customer, We are sorry to hear about your experience and appreciate the opportunity to respond. According to our records, the vehicle provided was checked and met all safety and maintenance standards before delivery. The delay you experienced was due to an unusually high volume of arrivals at that time, and our team did their best to assist all customers as quickly as possible. Regarding the hubcap charge, please note that any missing or damaged part must be replaced according to the rental agreement signed by the customer. The amount charged corresponds to the actual replacement cost verified by our local supplier. We truly regret that your experience did not meet your expectations, but we can assure you that our procedures are transparent and in line with international car rental standards. Kind regards, Customer Care Team United Rent A Car

Response from united-rent-a-car.comOct 17, 2025

Dear Customer, We are sorry to read about your experience and appreciate the opportunity to clarify. According to our records, the vehicle provided was in good working condition at the time of rental, as confirmed during the joint inspection at pick-up. When the mechanical issue occurred, our local team immediately offered assistance and a replacement vehicle. However, since the inspection showed signs of misuse, the damage was unfortunately attributed to the rental period, and the security deposit was used to cover the related costs, in full compliance with the rental agreement and Terms & Conditions signed by the customer. Regarding the repair location, please note that vehicles may be transferred to different service centers within our network depending on availability and technical requirements. We understand your frustration, but we can assure you that our procedures are transparent and follow the same standards applied across all our rental stations. Kind regards, Customer Care Team United Rent A Car