JE N AI QU UNE CHOSE A VOUS DIRE FUYEZ ILS REPRESENTENT UNE HONTE POUR LE MAROC, LISEZ TRES ATTENTIVEMENT VOS DOCUMENTS,IL VOUS DEMANDENT DES SUPPLEMENTS POUR ETRE ARRIVER APRES 22H. J AI REFUSE DE PAYER N ETANT PAS ETE MIS AU COURANT DE CETTE CLAUSE. SUR LA RÉSERVATION QUE LES ARRIVEES APRES 22H ET ILS NE M ONT PAS RESTITUÉ L ANNULATION DE CAUTION SUR PLACE ET M ONT FACTURÉ LES 39€ QUE J AVAIS REFUSE DE PAYER A L ARRIVEE. CE SONT DES VOLEURS ET MENTEURS HONTE A VOUS BANDE D ESCROCS
Response from united-rent-a-car.comNov 30, 2025
Dear Customer,
Thank you for sharing your feedback.
We would like to clarify that the Out-of-Hours fee of €39 is mandatory for any vehicle pick-up scheduled after 22:00, as this is the official closing time of our office. This information is clearly indicated on the voucher as well as in the rental terms and conditions communicated at the time of booking.
Accordingly, the fee was correctly applied, and the deposit release was processed in accordance with our standard procedures.
Should you require any further clarification or assistance, please do not hesitate to contact us.
Kind regards,
JL
John L.
I was treated like an animal by…
I was treated like an animal by NextCar. You can see they have shocking reviews on Google, I got to live through the worst aspects of this company. Arrived into the airport, rang the number and asked them which terminal to go to get the transfer. The call centre agent told me the wrong terminal. I went to the new terminal and waited over an hour for the collection (despite actually meeting the transfer bus driver who ignored me the first time around). NextCar virtual agent was a disaster, was all online with no person physically there to address the way I was treated. The virtual agent was totally unsympathetic to how I was treated and gave out tired, machine-like answers as if she was reading from an answer sheet rather than treating me like a human being. It went from bad to worse when they would not accept debit card, only credit card, and eventually said they would accept debit card but would charge a debit card fee in excess of the total value of the rental just to use the debit card. They also refused to send me the rental car contract via email or print it out in the office. A very shady operation. This booking was done via Skyscanner who directed to Discover Cars who then sent to United Car Rental who then send it to NextCar. What an absolute ponzi scheme. My worst ever experience renting a car.
MC
MOHAMED CHARAFI T.
I had a car pick-up at 14:00 pm and i…
I had a car pick-up at 14:00 pm and i had arrived earlier at United pick-up point at Rabat airport i had informed a person who works for the company and handed to him all my information, the problem is at 14:00pm he informed me that the car will be not ready when I asked him why he said is raining out of MOT service so he left me with no communications waiting for him calling customer service and he back after one hour is too bad from rental company, I would like to inform everyone don't rent with United rental cars is not professional and cars is not good and not clean
Response from united-rent-a-car.comNov 27, 2025
Dear Customer,
Thank you for sharing your feedback.
We sincerely regret the inconvenience you experienced during your pick-up at Rabat Airport. Please note that United Rent a Car is committed to providing professional service and well-maintained vehicles. The situation you encountered was an exception, and we have already shared your comments with our local team to ensure improvements in communication and vehicle readiness.
We take pride in maintaining high standards of service and vehicle quality for all our customers, and we appreciate your feedback as it helps us uphold these standards.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
NO
Nordine
Pire agence de location de ma vie ils…
Pire agence de location de ma vie ils m'ont pris ma caution de 1200€ car la voiture est tomber en panne moteur ce qui n'est pas ma faute et leur véhicule était sale et en mauvaise état agence à fuir et il ne donne plus signe de vie pour rendre mon argent bande de voleur
Response from united-rent-a-car.comNov 13, 2025
Bonjour,
Nous comprenons votre frustration concernant votre expérience de location. Toutefois, nous vous invitons à contacter directement votre agence de location pour le remboursement de votre caution.
Si vous bénéficiez d’une assurance complète, elle pourrait également couvrir certains frais liés à l’incident. Pour que nous puissions traiter votre dossier plus efficacement, merci de nous fournir tous les détails et documents relatifs à la réservation et à l’assurance.
Nous restons à votre disposition pour toute assistance supplémentaire.
Cordialement,
HR
Hamid R.
Voleur à fuir
Voleur à fuir
Response from united-rent-a-car.comNov 12, 2025
Bonjour,
Nous sommes désolés que vous ayez eu cette impression. Notre société agit toujours dans le respect total des conditions de location et sans aucun prélèvement injustifié. Nous vous invitons à nous contacter directement afin d’examiner votre dossier et clarifier la situation.
Cordialement,
AL
ALAIN
ESCROQUERIE ORGANISEE
A FUIR A GRANDES ENJAMBEES
Après avoir fait une réservation d'un véhicule, à récupérer à l'aeroport de MARRAKECH, location pour 2 semaines, du 28/09/2025 au 12/10/2025, avec la totalité des prestations requises pour ma location, y compris assurance tous risques, j'aurais déjà du m'attendre à des déboires quand j'ai vu l'épave de camionnette qui servait de bureau, bien retrait sur le parking !! Après ma première déception de l'acceuil, j'ai été obligé de régler en plus une nouvelle caution de 200.00€ en cash, plus une seconde de 350.00€ également en cash, sans justificatifs de contrat supplémentaire le mentionnant, et l'employé de service m'a bloqué ma carte bancaire MASTERCARD (de crédit, je le précise, car il a voulu me faire croire qu'elle était UNIQUEMENT de débit !!! GROSSIER MONSONGE !!! après plusieures tentatives de retraits sur mon compte, avec des explications plus vaseuses et complètement tordues les unes que les autres, et ce qui a fait penser à ma banque à une fraude, et par sécurité, a été obligée de bloquer ma carte, d'où mon séjour des plus compliqués, sans carte, sans cash, et heureusement que les personnes qui m'accompagnaient m'en servies de guichet bancaire
J'ai vu sur TRIPADVISOR, que c'est une pratique habituelle sur votre compagnie de location, vue le nombre incalculables d'avis plus que défavorables signalant vos pratiques d'ESCROQUERIES ORGANISEES !! ou comment se faire de l'argent de poches facilement au détriment des touristes, voilà une belle image donnée du MAROC et des MAROCAINS
Evidement, ma demande de remboursement des deux cautions comme le stipule tout dépôt de garantie, (retrour dans les temps, auto néttoyée, plein carburant fait, ce qui ne peut pas occasionner de non remboursement) ne m'a pas été consenti
Donc dépôt de plainte juridique pour obtenir gain de cause, je suis preneur pour faire une constitution d'action groupée en justice,
Affaire à suivre, en attendant, FUYEZ A GRANDES ENJAMBEES
Response from united-rent-a-car.comNov 8, 2025
Bonjour ,
Nous avons bien reçu votre message et prenons note de vos remarques concernant votre expérience lors de votre location à Marrakech.
Nous souhaitons apporter les clarifications suivantes afin de contextualiser la situation :
Conditions de caution et paiements en espèces : Les cautions que vous mentionnez correspondent aux procédures de sécurité prévues dans notre contrat de location et sont clairement indiquées dans nos conditions générales. Toute transaction en espèces ou préautorisation par carte est documentée conformément aux règles de notre société et aux exigences de nos partenaires bancaires.
Carte bancaire : L’incident relatif à votre carte Mastercard a été lié à la vérification de sécurité et aux procédures normales de préautorisation, afin de protéger nos clients et notre société contre toute utilisation frauduleuse. Il ne s’agit en aucun cas d’un blocage arbitraire ou d’une intention de nuire.
Retour de caution : Comme indiqué dans votre contrat, le dépôt de garantie est soumis à vérification du véhicule, du niveau de carburant et de l’état général. Toutes les cautions sont restituées conformément à ces critères et dans les délais prévus, sauf en cas de non-conformité constatée.
Nous comprenons que certaines situations aient pu vous sembler inconfortables et nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes. Cependant, nous tenons à préciser que nos pratiques respectent strictement la législation en vigueur et nos procédures internes, et ne constituent en aucun cas une “escroquerie organisée”.
Nous restons ouverts à toute discussion constructive pour résoudre ce dossier de manière équitable, dans le cadre légal et contractuel applicable.
Nous vous remercions pour votre compréhension et restons à votre disposition pour tout échange complémentaire.
Cordialement,
AS
Adam S.
SCAM
I had a very disappointing experience with United Rent A Car, booked through EconomyBookings.com. I reserved and paid for a Volkswagen Golf 8, but upon arrival at the airport, I was forced to accept a filthy Dacia Logan instead. The staff on-site seemed completely unaware of the online booking and showed no accountability. When I refused the low-level car, they shrugged it off and handed me a phone number to call, saying they had no control over the situation.
Initially, the phone staff was somewhat polite, and I reluctantly agreed to take the Logan for one day since I needed a car to travel from Agadir to Marrakech, with plans to swap it for the reserved Golf the next day. However, this turned out to be a complete lie. There was zero communication between the Agadir and Marrakech agents, and I wasted 2 hours explaining the mess all over again. The agent at Marrakech repeated the same “call the phone number” routine, and this time the woman on the line — who I later found out was named Asmae — was rude and unhelpful, resulting in a heated argument.
United Rent A Car is extremely unprofessional. Their online listings are misleading, their vehicles are often unavailable or dirty, and their staff is untrained and uncooperative. The lack of a proper desk means you’re left waiting at a van in the parking lot forever. This ruined the start of my vacation and wasted my time, money, and energy.
DO NOT RENT FROM UNITED RENT A CAR. It’s a scam. Next time, I’ll go with a more professional company with educated staff and a proper counter.
Response from united-rent-a-car.comNov 11, 2025
Dear ,
Thank you for your feedback regarding your recent experience with United Rent A Car. We sincerely regret that your rental experience did not meet your expectations.
We would like to clarify a few points regarding your reservation:
The vehicle you initially reserved, the Volkswagen Golf 8, was unfortunately not available at the time of pick-up due to unforeseen fleet allocation issues. In line with our policy, a Dacia Logan of similar category was provided as a temporary solution to ensure you had a vehicle for your travel needs.
Our staff followed the standard procedure for such situations, including providing guidance and contact details for any further assistance. We regret if this process caused confusion or inconvenience.
The handover and communication between our Agadir and Marrakech offices are coordinated according to our internal procedures. We are reviewing your feedback to identify any communication gaps and ensure smoother service in the future.
All our vehicles are inspected before delivery, and our team ensures they meet operational safety and hygiene standards. While we acknowledge that minor wear may exist, the Logan provided was fully functional and safe for use.
We take all customer feedback seriously and are committed to improving our service. While we regret the inconvenience experienced, we assure you that United Rent A Car operates transparently and professionally in accordance with our rental agreements and policies.
We appreciate your understanding and hope this clarifies the circumstances surrounding your rental.
Kind regards,
MA
Mark
Fraudulent behaviour
Returned a car to Tangier airport with a very minor scratch on the front wing. This sort of scratch is a 5 minute job for someone to polish out.
The company tried to charge €400 (despite original contract all paid in Dirhams) and pressured me to put it through my insurance.
When I resisted they attempted to get me to sign a return form that simply stated "car is damaged" and gave no details of the actual damage.
Clearly they are profiteering off insurance by using the most minor amount of damage to justify their actions.
I'm now waiting to see if they return our deposit, I hope other people can avoid these scammers.
Response from united-rent-a-car.comNov 8, 2025
Dear,
We have received your message regarding the return of the vehicle at Tangier Airport.
We would like to clarify the following points regarding this matter:
Assessment of Damage: Upon return, a minor scratch was observed on the front wing of the vehicle. Our team documented all damages in accordance with standard procedures, as outlined in the rental agreement. The return form reflects the existence of damage, which is a standard practice to ensure transparency and proper record-keeping.
Charges and Currency: All rental charges, including deposits, were processed according to the terms specified in your contract. Any charges related to damage are determined based on the actual cost of repair and the contractual agreement regarding vehicle condition.
Insurance Process: Suggesting the use of insurance for vehicle repairs is standard procedure for all incidents exceeding a certain threshold. This recommendation is made to protect both the customer and the rental company, and it does not imply any intention of profiteering.
Deposit Refund: The deposit will be handled in accordance with the terms of the rental agreement, following verification of the vehicle’s condition. Any deductions applied are fully justified under the contract.
We take all claims seriously and ensure that all procedures comply with legal and contractual obligations. Our goal is to provide fair and transparent service to all customers.
We remain at your disposal for any further clarification or documentation you may require.
Kind regards,
