Dear Customer,
Thank you for your message.
We understand your concern; however, at this stage we cannot make or relay any unverified allegations. The matter will need to be assessed based on official documentation and verified facts.
We recommend continuing to follow the standard claims process so the case can be properly reviewed and resolved.
We remain at your disposal for any further assistance.
Kind regards!
DB
Damiano B.
Disonesti e Ladri
Prenotazione effettuata , assicurazione fatta,siamo arrivati alle 9:30 con l'aereo a Tirana e all 21.50 eravamo al noleggio.
Una volta fatto il contratto a computer,mi dicono che dobbiamo fare l assicurazione con loro,perché quella online non è valida,altre 36 euro oppure lasciare una caparra di 1500 euro!!!allora al momento di pagare,mi dice che non hanno il pos.
Decido di pagare le 36 euro e viene fuori che c è una penale di altre 50 euro per essere arrivati in ritardo(mandata mail con orari del volo).o pagavo o rimanevo a piedi!! magicamente quando ho dette che avrei pagato,ha tirato fuori il pos! disonesto oltre ogni limite.
Macchina pagata 120 euro per 1 giorno e mezzo, complimenti vivissimi per questo modo infimo di lavorare
Compagnia da schifo, EVITARE!!!!!!
Response from united-rent-a-car.comMay 2, 2026
Bonjour,
Nous sommes désolés d’apprendre votre retour et nous souhaitons clarifier la situation.
L’assurance proposée sur place est une couverture complémentaire locale, souvent demandée par le loueur selon ses conditions, même si une assurance en ligne existe. La caution ou l’assurance additionnelle est une procédure standard afin de garantir la location.
Concernant le terminal de paiement (POS), il peut arriver temporairement des indisponibilités techniques, sans lien avec une intention de refus de paiement. Une solution de paiement alternative vous a été proposée afin de ne pas bloquer la location.
Enfin, les frais de retard sont appliqués uniquement lorsque la prise en charge s’effectue en dehors des conditions prévues dans la réservation initiale, indépendamment des horaires de vol.
Nous restons à votre disposition pour tout complément d’information et nous vous assurons que toutes les procédures appliquées respectent les conditions contractuelles de location.
Cordialement!
ER
Erx
The worst place to rent car ,rented car…
The worst place to rent a car, paid for Kia Carens and got broken, dented, scratched Dacia Lodgy.
The staff was terrible.
Was talking with a girl named Iman she was rude and not helping at all, not giving me a proper car when i asked.
Before taking that broken one with shaking wheels, next day spend trying to get replacement car. After all day communication got one, but with even more damage from outside but at least wheel wasn't shaking on that one so had to keep it
Only had 7 days off holidays and had to spend 2 days trying to get roadworthy car.
When i returned car, cleaner than it was when i got it, i got charged another 5£ for unknown reasons. So if you want to ruin your holiday go ahead and book with them scammers
Response from united-rent-a-car.comApr 25, 2026
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Please allow us to clarify that the booking voucher does not guarantee a specific vehicle model such as the Kia Carens. Reservations are made for a category, and any vehicle with similar characteristics may be provided. In this case, the Dacia Lodgy falls within the same category and is considered a suitable equivalent.
Regarding the condition of the vehicle, customers are always invited to contact us immediately in case of any concern. As per our records, you were able to reach us and a replacement vehicle was arranged accordingly.
Concerning the amount of 55 MAD charged, please note that this corresponds to a service fee related to the deposit release, as outlined in the signed rental agreement.
We regret any inconvenience caused and remain at your disposal for any further clarification.
Best regards,
RN
Robyn N.
Expérience très décevante avec l’agence…
Expérience très décevante avec l’agence de location UNITED à l’aéroport de Tanger.
Malgré une réservation confirmée et une carte bancaire fonctionnelle (testée sur place avec succès), le véhicule m’a été refusé à mon arrivée.
Le motif invoqué concernait un détail sur le prénom visible sur ma carte bancaire (initial de mon PRENOM + NOM complet) , alors même que j’étais bien la conductrice principale et que tous les documents étaient conformes.
Résultat : aucune voiture fournie malgré le paiement déjà effectué.
Aucune solution alternative proposée sur place.
Situation particulièrement difficile car je voyageais seule et pour la 1er fois dans un pays étranger avec un enfant mineur.
Je déconseille fortement cette agence en raison du manque de flexibilité et de l’absence de prise en charge client sur place.
Response from united-rent-a-car.comApr 24, 2026
Cher Client,
Nous vous remercions d’avoir pris le temps de partager votre retour et sommes sincèrement désolés d’apprendre que votre expérience n’a pas répondu à vos attentes. Nous comprenons parfaitement les difficultés rencontrées, d’autant plus dans le cadre d’un voyage à l’étranger avec un enfant.
Toutefois, nous souhaitons apporter certaines précisions importantes. Conformément aux conditions générales de location, acceptées lors de la réservation, la carte bancaire présentée au moment de la prise en charge doit impérativement comporter le nom complet du conducteur principal. Cette exigence vise à garantir la conformité avec les règles de sécurité, d’assurance et les obligations contractuelles.
Dans votre cas, la carte présentée ne mentionnait pas le prénom complet, ce qui ne nous a malheureusement pas permis de valider la conformité requise et, par conséquent, de procéder à la remise du véhicule. Cette décision ne relève en aucun cas d’un manque de flexibilité, mais de l’application stricte des conditions en vigueur.
Nous regrettons sincèrement les désagréments occasionnés par cette situation et vous remercions pour votre compréhension.
Cordialement!
GB
George B.
Location Athens airport:
Location Athens airport:
Very disappointed with the entire experience.
The instructions stated we should look for a black van with a “United” logo. In reality, the company doesn’t even operate its own vans and instead uses vehicles branded “Apollo.” When I raised this, I was told I should have called the contact number—yet they could just as easily have provided accurate pickup details in advance.
At the office, the staff member handling our booking was on a personal phone call the entire time, discussing private matters, which felt unprofessional and delayed the process.
We had booked a VW Golf but were instead given a much larger Fiat Tipo, which was inconvenient to drive in the city. The car itself was in very poor condition: dirty interior, ripped seat covers, damaged gear area, and generally worn both inside and out. It also lacked basic maintenance—no screen wash and, as we later discovered, almost no engine oil.
When we asked for an alternative vehicle, we were told this was acceptable as it met the passenger/luggage requirement, and that the car (despite being 8 years old) was in “great condition,” which clearly was not the case.
To make matters worse, the engine warning light came on during our return journey, forcing us to drive several hours unsure whether the car would break down.
Overall, this experience was stressful, unsafe, and far below reasonable standards. I would not recommend this service.
Response from united-rent-a-car.comApr 22, 2026
Dear Sir or Madam,
Thank you for sharing your feedback regarding your recent experience at Athens Airport.
We are truly sorry to hear that your rental did not meet your expectations. However, we would like to respectfully clarify a few points to ensure a fair and accurate understanding of the situation.
Regarding the shuttle service, our partner on-site operates under a fleet management system that may include vehicles with different branding. The instructions provided refer to the designated meeting point and contact number to ensure efficient pick-up. In busy airport environments, minor operational adjustments are sometimes necessary, but assistance is always available via the contact number provided.
Concerning the vehicle allocation, the group reserved is based on vehicle category and not a specific model. In this case, a Fiat Tipo was provided as a confirmed equivalent or higher category vehicle, fully compliant with the booking specifications in terms of passenger capacity and luggage space.
The vehicle assigned was part of our active fleet and considered fit for rental. All vehicles undergo regular maintenance checks in accordance with safety standards. However, if any unexpected warning appeared during your journey, we regret the inconvenience caused and take such reports seriously for immediate inspection.
We also regret your impression regarding the service at the desk. This does not reflect our usual standards of professionalism, and your comment will be reviewed internally to ensure proper focus and customer care at all times.
Please rest assured that customer safety, transparency, and service quality remain our top priorities. Your feedback has been forwarded to the local station management for further review and corrective action where necessary.
We appreciate your understanding and thank you for bringing this matter to our attention.
Kind regards,
AA
Adil A.
I am extremely disappointed with their…
I am extremely disappointed with their service. They contacted me from the airport three times to discuss some previous marks on the car that were not caused by me. After reviewing my video, which was recorded prior to the car's collection, Hopefully I captured that footage. Despite all of this, they imposed unknown charges amounting to £20.11 and an additional £4.43! I attempted to get their email address to file a complaint, but I was unsuccessful.
Fes Airport.
MS
M S.
The low score should give you a clue!
Awful company. Lots of hidden charges Terrible car with high mileage and very stiff clutch. Best avoided.
Response from united-rent-a-car.comApr 16, 2026
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Please note that all charges are clearly outlined in the booking voucher and rental agreement, ensuring full transparency with no hidden fees. Additionally, all our vehicles are regularly maintained and meet safety standards, despite variations in mileage.
We appreciate your comments and will share them with our team for continuous improvement. Please feel free to contact us should you wish to discuss this further.
DF
dario F.
La peggior esperienza di noleggio di sempre
Avevamo prenotato un auto a Marrakech, l’aereo ha avuto un ritardo, che abbiamo comunicato, dando l’orario di atterraggio, i controlli in uscita sono stati molto lunghi, siamo arrivati con 30 min di ritardo e semplicemente la compagnia ci ha lasciato a piedi cancellando la prenotazione, guarda caso assieme all addetto di United c’erano gia dei noleggiatori non ufficiali. Addetto sul
Posto , call center e ufficio reclami assolutamente poco professionali e scostanti. Il peggior noleggio mai fatto in Marocco. Siamo riusciti ad ottenere un rimborso vergognoso solo dopo due settimane di mail.
Response from united-rent-a-car.comApr 16, 2026
Madame, Monsieur,
Nous vous remercions d’avoir pris le temps de partager votre expérience et sommes sincèrement désolés pour les désagréments rencontrés lors de votre arrivée à l’aéroport de Marrakech.
Après vérification, nous souhaitons apporter quelques précisions. Conformément à nos conditions générales de location, un délai de tolérance est appliqué en cas de retard. Lorsque celui-ci dépasse ce délai et en l’absence d’une confirmation effective avec notre équipe, la réservation peut être annulée afin de permettre la réaffectation du véhicule, notamment en période de forte affluence. Malgré la communication de l’heure d’atterrissage, l’arrivée au comptoir avec un retard supplémentaire de 30 minutes, combinée aux contraintes opérationnelles, a malheureusement conduit à l’annulation de la réservation.
Concernant la présence de loueurs non officiels à l’aéroport, nous tenons à préciser que ceux-ci sont totalement indépendants de notre société et que United Rent A Car n’entretient aucun lien avec ces prestataires. Notre personnel s’efforce en permanence de fournir un service professionnel et conforme à nos standards de qualité.
Nous regrettons que l’accueil et les échanges avec nos équipes n’aient pas été perçus comme satisfaisants. Votre retour a été transmis aux services concernés afin d’améliorer continuellement la qualité de notre service.
Enfin, s’agissant du remboursement, celui-ci a été traité conformément aux conditions de la réservation et dans les délais nécessaires aux vérifications administratives.
Nous restons à votre entière disposition pour toute information complémentaire et espérons avoir l’opportunité de vous offrir une meilleure expérience lors d’une prochaine location.
Cordialement,
