UNIT 1At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
UNIT 1 (unit1gear.com) has 282 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Danai R.
UNIT1 is a quality product easy to use ecosystem make a simple app love my
Response from UNIT 1Dec 12, 2024
Thank you, Danai! We strive to make our products simple for everyone to be able to use them. In the end, we want nothing more than to make every rider out there feel safer than ever with our gear. Don't hesitate to reach us if you need any assistance - we're here to help!
Tomás V.
I was gifted an AURA helmet and feel so much safer. María helped me figure out app light pairings and I now love to use the app + helmet. Epic products guys.
Response from UNIT 1Dec 12, 2024
Thank you, Tomas! It's great to hear you're feeling safer with your AURA out there.
Juan Esteban B.
I had an amazing time talking with Maria. I was a bit lost using my UNIT 1 products and she called me to help me and my wife to understand how to use the app and products! Now I can use all my UNIT 1 ecosystem increibly. Would recommend 100%
Response from UNIT 1Dec 12, 2024
Thank you, Juan! We have an amazing team for our amazing community of riders. In the end, it's not just about our Smart Helmets, but the experience our riders have out there thanks to them. Stay safe, and ride in style!
Molly W.
I am impressed with my Unit1 gear. After being hit by a car on my scooter, I was looking for any safety products to MAKE the drivers see me. I liked that they had several products that all sync together. I got the helmet, then the lights and eventually the backpack. I was a bit upset when the backpack finally came out that it would have been cheaper to buy it all together. Wish I knew that was going to happen. The backpack is awesome. It has lots of room and is made to last. The lights have absolutely saved me from getting hit again. They draw attention, which is what you want while riding. I have also had drivers get upset that my lights are flashing, but at least they saw me!! I had a problem with my helmet and contacted customer service. I sent them a video of what was happening and immediately got a response. They sent me the replacement part and with the shipping info, they attached a video on how to install it. Great customer service. I have not had that with any other products, ever! Their products are expensive, but they are also high quality. I love all my products and I will not ride without them. Day or night, but especially night.
Response from UNIT 1Dec 13, 2024
Hi Molly, Thank you for sharing your story! We’re so glad our products have made a difference in helping you feel safe and seen on the road. We understand your frustration about the backpack timing and appreciate your feedback—it helps us improve. It’s great to hear our team was able to assist you quickly with your helmet. Your support and kind words mean so much to us. Thank you for being part of the UNIT 1 family—ride safe! 🚴♀️✨
chris C.
There were some 3rd party delivery issues that the customer services team were absolutely amazing and helpful in resolving really fast. When the products were finally received, it is clear straight away they are top quality, well made and durable. I cannot say enough how fantastic the team were and special shoutout to Laura!
Response from UNIT 1Dec 12, 2024
Chris, you made our day! We work effortlessly to build top-quality products, and these require top customer support too. It's wonderful to hear that you're thrilled with both the product and the support here at UNIT 1—it truly means the world to us!
B. P.
Maria from Unit 1 provided outstanding customer service. All her replies were very prompt, thoughtful, helpful and above all, courteous and friendly. I would hesitate to recommend dealing with Unit 1 and their exceptional products.
Response from UNIT 1Dec 12, 2024
We hope you meant to say "I wouldn't hesitate" there 😅 We're thrilled to read such great words about our team and our product. Thank you!
Hjalmar K.
You can see that every Unit 1 product has a lot of care in the finishing and use of materials. Every detail has been carefully considered with regard to safety! This is also the reason why I am very satisfied with all the products I have ordered. Aura Helmet - Smart Light Pro Dual - Remote - Water Bottle - Winter Liner - Bug Net - Adaptive Helmet Visor - Smart Light Mount Pack - TORCH Urban Backpack (including Riding Kt).
Response from UNIT 1Dec 13, 2024
Hi Hjalmar, Thank you for your kind words! 😊 We’re thrilled to hear you’re enjoying our products and that the care we put into every detail stands out. Your support means so much to us! Ride safe!
Bill G.
Brilliant product. Superb customer service! Good people!
Response from UNIT 1Dec 12, 2024
Thank you for your kind words, Bill!
