UNIT 1Reviews of unit1gear.com

Great products with well designed ideas behind them. They recently had a free winter liner with a purchase of a new helmet. I had bought my helmet just 2 weeks prior to this. I asked support and they quickly got back to me!

I’ve been really happy with the products I purchased from UNIT everything seems to be thought out really well and i love the design my only gripe would be the remote I’m not sure if it’s a Bluetooth problem or maybe the firmware but it’s very temperamental one ride it will work perfectly the way it’s supposed to other times it just won’t respond or connect to my lights I got sent another one and that didn’t even connect to the lights so not sure what the problem is there but if that could be fix this product would be 5 stars one more thing is the the magnet on the bag where the light goes well that fell out after a week of having it not sure if anyone else had the same issue

When I had an issue with Faro helmet ( it was too small) they promised to exchange it if they ever create a bigger product. So after few years Aura appeared and replacement was performed. It took time but result is pleasant.

Voor mij en mijn vrouw een helm gekocht, alleen stopte mijn helm na 2 jaar met opladen. Na contact met de helpdesk ben ik echt heel netjes geholpen door Maria. Wij hebben ook voor onze zoon een gekochte die komt hopelijk in december, erg te vreden over de helmen en de service.

Absolutely brilliant helmet Aesthetically beautiful Wears really well Super functional and clearly a game changer

Purchased the Unit 1 Aura helmet, photocromatic visor and winter liner through the Kickstarter campaign in early 2023. The communication from Unit 1 has been good, although they "dropped the ball" on the winter liner delivery as it was to be delivered separately (they later fixed the delivery issue). The helmet is made of high quality materials and holds up very well. It is very comfortable to wear and I particularly like the magnetic latch (instead of the typical buckle). The two items that drove me to buy the helmet were the integrated lights and visors. The front/rear lights charge quite fast and last for even the longer rides. A future opportunity would be to include a flashing mode to save on battery for those long days on the saddle. The photocromatic visor attaches/detaches easily to/from the helmet and stays 'put' without any vibrations. In medium to low light conditions, it works perfectly to allow visibility. In sunny conditions (especially during sunrise or sunset), the tint is not adequate to block light coming through the visor and affecting ones visibility. I resorted to carrying my sunglasses to use in those high light conditions. I would suggest purchasing the tinted visor if most of the riding conditions are duing the day in high light environments. As for the winter liner, I am yet to receive it and try it out for the upcoming 2024 winter season. Overall, I am very please with the helmet and would highly recommend it.

Great customer support from the first contact!! Laura responded to my first inquiry about the availability of the Aura helmet. She was right with me all the way up through that inquiry and onto purchase and then to problem resolution. After i placed my order, I saw that Unit 1 was offering up to a 20% discount on combinations of products purchased. I contacted Laura about this and she confirmed the discount and promptly refunded me the discount. When I received the Aura, I had problems with powering on. I reached out to Laura and she immediately responded with instructions on how to turn the helmet on. She did this by sending pictures and a video. The helmet was delivered on the date promised. Thank you Unit 1 team for providing me with a great product and customer service.

J'ai reçu le casque de mon épouse avec le "remote signal". Très difficile à faire le paring entre l'application et les 2 devices. Après quelques 2 ou 3 heures, j'ai fini par trouver le moyen de faire le reset correctement. Le problème est le petit bouton sur le casque. Il est si petit et mal fait que le clic ne se fait pas toujours. Alors quand ils demandent de presser 8 fois rapidement pour faire le reset, ça ne se fait pas. Mauvais design de ce bouton. Une fois fait, ça va. MAIS ils n'ont pas de version XL du casque donc mon épouse sera protégée mais pas moi. Il va falloir que j'aille voir du côté des Smiths optics, ils en ont (eux!!) avec crash sensor.