UnishippersReviews of unishippers.com

This vendor will add misc charges to your bill post quote. In my experience it was for lift gate / no loading dock to the tune of $60. This would make sense if the delivery location was commercial but I selected residential and apparently this company thinks residential deliveries have either a fork lift or a loading dock.

This Company constantly spam calls and refuses to take us off there calling list despite multiple request to do so, the next step is going to be contacting the FTC.

Original review, July 8th: Non-stop cold calls. As a business owner I keep getting cold calls from the,. No matter how many times I ask them to take me off of their lists, it never ends. Edit 7/17/25: They replied to the review, suggesting I email them so they can look into the issue. I emailed them, but I received another 2 calls since then. My number is on the government's do not call registry, yet they are still calling. I would suggest we start a class-action lawsuit.

Quoted shipment at $344.79 then turned around and billed us at $850.40. We paid the $344.79 and moved on. Now they keep trying to come after us for the balance.

Bait and switch pure and simple. We were promised a flat class 85 on all of our shipments by the salesperson. We even did quotes through their system together. Then we started getting invoices for much higher rates. When we complained to Unishippers, they said that was what the freight company charged them. We told them the salesperson set us up with an 85 class across the board. They said oh he is no longer with the company, sorry, pay the bill we sent you. Horrible company who hires these independent sales reps that will promise you the world to get your business. Then they screw you over!

We have been a customer of Unishippers for 7 years. In all that time I had a single damage, on a UPS ground shipment, due to negligence by UPS as we have clearly documented the robust padding used in our packaging. UPS mishandled my claim and when I went to Unishippers I was put through more of an ordeal rather than the help I would have expected given in a 7 year time span it's the only time I've ever needed support. Since UPS had already put me through over a month of waiting, Unishippers said they were going to try to expedite resolution. This turned out to take nearly another month to conclude. I had to have my client wait all that time to receive his replacement. Understandably I had conveyed my sense of urgency to the various Unishippers reps along the way in an attempt to make this right for my client. Finally once I received my claim check, I was sent a brutally abrupt and harsh email from Unishippers stating "Regrettably, (Company Name) and our services are not well-suited. Effective immediately, Unishippers will no longer serve as your logistics coordinator and will be closing your account with us." I have never encountered such a shocking lack of professionalism and customer service in all of my 22 years of running our business from any vendor. No explanation, no notice, no warning. This puts our clients in an unacceptable position, as I've already quoted them all on their UPS shipments for open orders. Wow!

We’ve had a really frustrating experience with Unishippers. We’ve been trying to get support for shipments that arrived damaged, but the whole process has dragged on for over a month—and most of the delays were due to late replies or no replies at all from their side. We even scheduled a meeting to talk things through, but they didn’t show up. They apologized and said they’d reschedule, which we agreed to—but they never followed up with a new invite. We kept sending reminders, but still didn’t hear back. What’s most disappointing is how different their attitude is now compared to when we first started working with them. Back then, they were responsive and helpful. Unfortunately, that hasn’t been the case when we’ve needed actual support. I’m sharing this in hopes that they take this kind of feedback seriously and improve how they handle customer issues going forward.

So easy to work with, service is fantastic. Created a good shipping portfolio for us that really consolidated everything for my team. We work with the Grand Rapids office.