Unique Fitness ConceptsReviews of uniquefit1.com

The item I purchased had a fair price with free and fast shipping. I had some concerns based on prior reviews I read, but my product came quickly. No complaints.

Very Responsive!

Ordered Powerblock dumbells and a stand separately. Both instances were pleasant and smooth. Shipped when I was told it was going to be shipped. Am very satisfied with my experience with Unique Fitness.

I placed my Powerblocks order on January 4 and it shipped on February 15. The website indicated that the lead time would be 15 to 20 days. Due to the pandemic, I expected it to be on the longer end of that range. I sent a follow up email on January 28 as I received no update on the order. They did respond promptly (same day) to let me know that the website did indicate there would be a lead time of up to 20 days because of the pandemic. No other communications but received the shipping confirmation on February 15. At the end of the day, I paid for and received the items in good order, albeit much later than their website indicated. They did not issue any communications about the status of my order even though the lead time was longer than what the website indicated. Because the lead times and what that actually means is, in my opinion, misleading. The company should do a much better job at being transparent about what this ordering process will be like for their clients. It certainly seems like they do not have the products in stock at all times and will oversell the items so there is a wait list (and you pay to be on that list). Some will be happy to reserve a spot on the list and others will go elsewhere, but being transparent about this or whatever process they are using is just good ethical business practice. I am glad I got my order but would be a bit hesitant in using this company again because of what I experienced. If you choose to go this route, please make sure to retain all documentation/communications and to ask questions about what lead times, ordering process means before you order.

My questions were answered honestly when I called to check on my order status....

I called the customer service number for Unique Fitness to ask about a water rowing machine that I saw online. The lady I spoke with was friendly and knowledgeable about the equipment, and also provided additional shipping and payment information. The product arrived quickly and was in perfect condition when I opened the two packages. Great experience overall with Unique Fitness.

It took more than two months to get the power blocks. During this time I never heard anything from Unique Fitness until the products actually shipped. In the meantime UF was happy to charge my credit card for the full amount of the product immediately.

Placed an order on 3/1/2021. At the time, there was a rather long, understandable lead time. By 3/30/2021, I requested to cancel the order to which I got this reply: Customer Service customerservice-uniquefit1.com Tue 3/30/2021 11:46 AM Hello Stephen, We will contact "the vendor" to confirm that your order has not yet shipped and we will proceed to cancel your order, thank you. Followed by this last update: Dear Stephen , Thank you for your order from Unique Fitness Concepts! We're writing to let you know that your order (ordernumber) was shipped via UPS, on 4/5/2021. You can track your package at any time using the link below. Again: 1. Placed order on 3/1/2021 (and my debit card was immediately billed for the full amount - without shipment) 2. Requested cancel on 3/30/2021 3. Notified of "ship" on 4/5/2021