Unihertz Official StoreReviews of unihertz.com

I bought a jelly 2 around 2020 after considerable market research of the less known brands. It is an incredible little phone with two sim cards that does everything a large phone does (if you have good eyes and small fingers). It makes steady wifi calls, which is an important feature when we are overseas. On occasion, however, it fails to start, enters into a chinese menu, and I have much trouble restarting it in English. I could buy a newer model, but I read everyone's frustration with deliveries and scamming, so I hesitate. It's a pity.

The phones these people make are above all, genuinely. The jelly 2 was the first phone I've had from them, and it is wonderful. You would think that having such a small phone would hinder your, well, phone, but after about a week you really get used to it and I have proudly been using mine for 2 years (it wont let me chose the correct date, it was December of '21). The value of these phones is also awesome, like, people, you don't need to spend 1.2k on a phone, the tank came out a bit ago and I've heard that its really good price to performance.

Excellent phones, the jelly 2 and jelly star are the best phones I've ever owned. Support is very subpar. Was told I could get my screen repaired, and after several exchanges they told me it was out of warranty and I could either wait up to several months for it to be fixed, or pay ($135!) For a new phone. Keep in mind I could get a brand new one for $200 and keep the old one. However now they offer Jelly 2 screens, batteries, and even camera modules. So they earn their stars back. Very unsatisfied with support, but their phones are very impressively engineered.

I pre-ordered a Jelly Star via the unihertz website. It shipped sooner than I expected, but in tracking there were odd messages like address incomplete, and please contact the carrier and could not access the front door. These messages were false, the deliverer never came near my front door which opens straight onto the path. I emailed unihertz with this, they told me to contact amazon logistics. I contacted amazon logistics, and they told me to contact unihertz. After some persuading on the phone I was put through to someone who could actually deal with by request. It turns out my address information was correct, and the package had not been lost and everything was fine. A few days later I got the tracking message that the package was undeliverable and had been returned to sender, and I would receive a refund once the return was processed. I again emailed unihertz this, and asked them to confirm that I would be receiving a refund. They replied I would *if they received the returned package* Amazon logistics has terrible reviews on this site. and other uk customers of unihertz have had issues regarding shipping. Join their Facebook group for the jelly star to see what people are saying. Edit: I received an email saying they had received the returned package and they have asked me for my address so they can resend it again. I am asking for a refund instead. Update: They have said they have refunded my account for the cost of the phone only. I paid £12 for nothing, but at least I should be getting most of the money back. I did include my protest in the email for being charged shipping even though the phone never reached my front door. But I am partially happy that I got most of my money back. update 9th November I received an email from unihertz. The crux of it is this "I kindly request that you update your review based on a fair assessment of your overall experience. As a gesture of goodwill, I am prepared to apply for a refund of $15, which was deducted from your previous order as the processing fee." The email also defended amazon logistics incompetence. I have reported this to trust pilot via their whistle blower form, as I am quite sure unihertz would not be offering me my $15 back if I had not written the review. Further Update: They attempted to have trust pilot remove my review, I had a set number of days to provide my evidence of purchase. I provided the evidence and thankfully my review remains.

Very Co-operative and helpful I got supported for what i asked for great representative

チャットで即時かつ丁寧に欲しい情報をいただくことができました。 また二年ほど前にJelly 2を購入しましたが、一度も故障せずに使えております。

Ordered the new Luna phone as a birthday present, the company said it would shop in April, and it did! Great phone, great service. Would buy from Unihertz again without hesitation.

No problems, ordered Jelly 2 on their webshop, recieved the phone 2 days later via UPS in DK(the EU version of the phone). Didn't get no option to have it delivered to a package-shop though. The package was at my front-door a bit risky. But all in all a good experience so faar :)