Unihertz Official StoreReviews of unihertz.com

Order and delivery of my cell phone at unithertz work fine. I have nothing to complain about.

Love the jelly star. Delivery was quick. Amazed how functional all apps are on the tiny screen, haven't had any issues there.

The order process was smooth; tech support was prompt; the new product (Star) is far better than the last product (2e) - in terms of SMS capability on my network. So from the web dev's on the ordering screen, to logistics in order fulfillment, to the tech support behind workcenters, and R&D on product improvements... all great!

First, be careful when speaking with your service provider if they will support this phone. Mine (AT&T) said they would, but then told me they were unable to. Just refer to Unihertz list of approved carriers. While I was ultimately unable to use this phone, the Unihertz customer service team was very helpful in letting me return it and get a refund. They helped me through the entire process to make sure I would get my money back, and even tried a few solutions to see if the phone would work with my carrier (even though those ultimately failed). So, while I can't give a full review of the product itself, I can say that Unihertz customer service workers have my respect and thanks.

The online purchase was fine. Am not all that thrilled about the internal battery of the titan slim swelling up every 12 months or so. That needs a FW fix to sort out.

I like the little jelly star, but had trouble getting it to work with a normal carrier. I was trying to get verizon but I lucked up and got a MVNO for T-mobile which worked OK. I like the idea of a Chinese company building these custom rigs mainly for old farts like me is cool, but they also have state of art parts like Android 13 and the keyed phones are excellent. I would carry one of these if it were socially acceptable. :-D Please work on the customer service some guys. I can't really understand how it works with the e-mail and facebook chains. I don't have FB and don't want it. I mean Meta... Looking at some new ideas/models you have for retro-grouches :-D Cheers - cob

They responded very politely.I am very satisfied.

Very good Service and Communication. They even contacted me for a mistake in my order (if carry case and protection glass are for different models, one might be wrong...), we fixed it via email and the correct stuff was delivered quickly to Europe. If Unihertz now manages to get latest Android Updates, it's perfect :-)