UniFirstReviews of unifirst.com

I would give 0 stars if I could. Each week we are missing items, or we receive someone else's items. But the bill always comes with all the items being charged, so you better be standing at the door when the driver is about to leave and remind him to adjust the invoice, otherwise you will pay for everything although they deliver about 60% of what you need on a good week. Customer service is nonexistent, I am still waiting for a manager to call me about incorrect charges from over 2 months ago. They billed my credit card for the incorrect amount, hundreds of dollars more than I signed for on each week's invoice. No one at corporate service can do anything, they just pass it off to a manager, who doesn't follow up. Local branch hasn't been staffed and has constant turnover, which I can now see why. Stay far away.

Had a sales rep stop in to discuss uniforms for my guys at our Car Dealership. Right off the bat the sales rep says if you don't like our service than return everything and we will be done. I agreed because why not give them a try when there is no risk to a contract. (I do not sign Contracts). We asked him about this multiple times. Each time the rep stated the same "if you do not like the service then return everything and thats it." Well as you can guess their service sucked. Billing never right, extra items on bills that I did not authorize, Red rags always dirty and full of metal shavings which my techs have been cut on numerous times. Uniforms dirty and some weeks techs didn't receive uniforms. Uniforms from other garages we would receive. Extra charges for oil stained shirts when they told us shirts are oil resistant. I terminated service just like our sales rep told us we could and now they are stating we have a 5 year contract. Oh and the sales rep no longer works for the company. Go figure! They are looking for $10,000 and will never get it! We have three witness's to the rep telling us we could cancel at anytime. We will fight this and fight this. DO NOT DO BUSINESS WITH THESE LIARS AND SCAMMERS.

We are a small business with 5 employees, 3 who wear uniforms. We started services with Unifirst in 2015. The first couple of years were good. The last 3 were bad. We were continually having issues with correct uniforms being delivered, billed for uniforms we didn't get, billed for new uniform patches after the uniforms were lost by Unifirst, and billing mistakes. This was almost a constant problem for 2 1/2 years. We would continually get a different driver almost monthly, sometimes more often than that. We would call and make complaints, it would take them 1-2 weeks to resolve them and then it would happen again, over and over. Finally in December 2021, we tried to cancel our contract. We called multiple times and left multiple messages over the period of 4 weeks with not 1 return phone call. We informed them that we wanted to cancel the contract. Finally after 4 weeks the branch manager called and informed us that we could not cancel our contract because it had already been renewed, which we were never made aware that it was up for renewal. We told the manager that we had went ahead and signed with a different company that was willing to make things right for us as a small business. The manager preceded to get very rude and hollering, telling us that we COULD NOT cancel our contract and if we went forward that they would turn it over to their lawyers. They then proceeded to sue us through Arbitration in the amount that would have been billed if we had stayed with them for 5 yrs. What reputable company woudl do that to a long term customer or any customer for that matter? The arbitration started in July 2022 and ended in Jan. 2023 with a ruling for Unifirst. Despite them having multiple documents that supported the reasoning for the cancellation. Unifirst does not stand behind their end of the contract which is to provide adequate services. I would not recommend this company to anyone!!

This is the worst uniform company in the united states. Their customer service is horrible. they do not respond to problems with any thing but excuses as to why you have not baby sat their drivers. You pay for evrything, The measure you its wrong you pay restocking and emblem charges. You measure its wrong you pay for all those things again. If they losse you uniforms you pay not only for the clothes but emblem charge and setup fee. Just know if anything happens you are on your own.

Horrible company.. Customer service is non- existent 6-8 weeks for uniforms..HaHa More like 6-8 months Stay away !!!!!

I contact customer service, one of the uniform pice don’t fit. Jacket, size L run small, they said that can’t exchange. For me it’s no just.

My church and parochial school use Unifirst for a variety of services. Last year we spent over $25K with them. Their billing service is beyond horrible. They haven't sent a correct invoice since last April. I dread dealing with them.

Worst company to deal with. I have been trying to get them to apply an unapplied credit for four months now and nobody can figure it out. Every time I call they are going to reach out to a manager and the manager will call me back. The manager never calls back and the credit still never gets applied. I'm not even sure why they have a customer service department to call about billing. Customer service never does anything. So over it