UniFirstReviews of unifirst.com

I am only giving the company 2 stars because of your driver Steve, in the Saginaw Michigan area, he goes above and beyond to try and take care of his customers. Sorry to say his supervisor Brandon, is cocky and doesn't care if he loses business, it apparently doesn't affect him. A little over half of our uniform inventory disappeared 2 months ago, nobody knows where, new lab coats were ordered, it took a month and a half to get some back, but to date we are still missing about 20. Knowing this Steve has been making sure to pick up some coats mid way through the week, and making sure they are cleaned and returned before our start time so we do not run out. Brandon however, after being told by Steve and myself more than once our start time, doesn't care causing us to have to stand around waiting for him to show up whenever he pleases. We will be moving on in the near future, we can't keep working with a company that doesn't seem to care.

This is the worst uniform company in the united states. Their customer service is horrible. they do not respond to problems with any thing but excuses as to why you have not baby sat their drivers. You pay for evrything, The measure you its wrong you pay restocking and emblem charges. You measure its wrong you pay for all those things again. If they losse you uniforms you pay not only for the clothes but emblem charge and setup fee. Just know if anything happens you are on your own.

what is even worse a week later my wonderful usual driver comes back from vacation and when i see he didn't have uniforms for us he opened the dirty laundry locker and there was the uniforms from the previous week. he sent those uniforms express which i should have gotten back Monday. we have been calling since Monday and finally recieved a call back today. when i got on the phone with the manager he said that he didn't know where my uniform were. that they were probably still in ct. two hours later my uniform showed up. i guess they didn't know it was on the truck. i am suppose to renew my contract with them which i won't because every time we have a problem nobody in management takes charge and correct the problem all they do is finger pointing

The first week we received uniforms, we did not get racks to hang the clean uniforms on (we have 2 locations) and we did not receive any dirty laundry bins. The driver had no explanation and told me that he didn't even know if they had any racks to give saying "good luck" getting racks. We ordered rags and did not get them the first week. Also we had 1 uniform that was measured for and it was delivered in size 42 (pants) and the man is a 34/30...big difference. Now he has had to wait a week and the driver said he could not guarantee he will have it the 2nd week. I then phoned the service manager and it took 3 days for him to return my call. Now after week 2, I've got guys that ordered short sleeves that received long sleeves, which in a warehouse, doesn't work so well. I find our driver runs in and runs out...doesn't even say hello, or ask if I have any questions or concerns...he can't get out of our location fast enough. In doing that, he is forgetting things and is not very professional. Today I called and could not get a hold of my customer service rep, my service manager, or of course my driver. I don't expect to hear from them for the next 48+ hours. So disappointed with the service we've received and to think that we are only 2 weeks in....is very frustrating!