Cindy Ogle B.
Poor customer service and slow shipping
I haven't even received my custom curtains and I really hope I love them but the service so far is non existent. You can only chat with them and it takes days to get a response and it sounds like AI when you do. I ordered over a month ago and still no curtains. I know they are in shipping but they have taken much longer than I was told when ordering and the lack of communication is disappointing.
Response from UniCurtJun 5, 2026
Hi Cindy, Thank you for your feedback. We're sorry to hear about the delay and communication issues you've experienced. While most orders arrive within the expected timeframe, occasional production or shipping delays can occur. We'd like to look into your specific order, but we're unable to identify it based on the information provided here. Please contact us at [email protected] with your order details, and we'll investigate and provide an update as soon as possible. Best regards, The UniCurt Team

