UniCurtReviews of unicurt.com

Response from UniCurtSep 25, 2026

Thank you for your feedback, Sue, and we’re truly sorry for the confusion. We noticed that the product you purchased is named “Scarlet.” In this case, “Scarlet” is the product name rather than the actual color name, and the color itself is described and shown as a brown tone on our website. However, we completely understand how the product name could have led you to expect a scarlet/red color, and we take responsibility for that confusion. We’re already working with you to find a better color match and will remake the curtains for you at no additional cost. Thank you again for bringing this to our attention. Your feedback is very helpful, and we’ll also review how we name and present our products to make this clearer for customers in the future.

Response from UniCurtJul 31, 2026

Hi Carolyn, Thank you for sharing your feedback, and we’re sorry to hear you feel this way. Our curtains are fully custom-made, and pricing depends on factors such as fabric, size, header style, and fullness options. We’d love the opportunity to better understand your concerns and answer any questions you may have. Please feel free to contact us anytime. Best regards, UniCurt Team

Response from UniCurtFeb 9, 2026

Hi Dear Customer, We sincerely apologize that our fabric samples did not meet your expectations based on the online photos. We truly appreciate your feedback, as it helps us improve. Screen displays and lighting can sometimes affect color and texture appearance, and we regret any disappointment this may have caused. Please feel welcome to message us directly, and we would be happy to send corrected samples or help you find a fabric you love. Thank you for giving us the chance to make things right. Best, UniCurt Team

Response from UniCurtJun 18, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for the mix‑up with your second order. Although you noted in your order comments that you were duplicating your original purchase, we failed to match the panel width, grommet count, and fold style exactly—and that is not the level of service we strive to provide. As soon as we discovered the error, we immediately remade two new panels to your exact specifications—same width, same number of grommets, and identical fold style, we hope they meet your expectations perfectly this time. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us directly at [email protected]. We value your business and are committed to making sure every order is handled flawlessly. Once you’ve had a chance to review your new curtains, we’d greatly appreciate an updated rating on Trustpilot. Thank you again for your patience and for helping us improve. Warm regards, The Unicurt Team