Understood CareUnderstood Care is listed under Hospital & Emergency.
Understood Care (understoodcare.com) has 547 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Michael B.
I want to specifically recognize my advocate Crystal for all of her hard work, she has jumped in and has been helping me the best that she can. Her service, her sacrifices, her work ethics are second to none. I would highly recommend anyone using this advocacy program. Crystal is one of a kind. From the bottom of my heart thank you so much
Renee R.
Your Representative Michaelle was pleasant, polite, patient and professional. She answered all my questions. She’s very easy to talk to. I enjoyed our conversation 🥰
Mary S.
Anika is very professional and knowledgeable, she is attentive to my needs
John G.
My worker is very nice to me. She listen to what i want done. We are working on my housing right now. She put in my paper work for apartment for me. I want her hr office to know my worker is very good person please keep her. I want to thank her.
Patty L.
My advocate, LaTasha Charles, has been extremely busy providing me with much needed relief form the dreadful summer heat of the ArkLaTex Area in which I live. 💯💯♥️♥️ I just signed up and LaTasha went to work on providing help for my broken air conditioning. With a Heat Index already over 100, resulting in more than 12 hours a day of profusely sweating from excessive heat, I am appreciating just how wonderfully, comfortable & cool 76° to 78° can be! It is truly Amazing! Thank you, LaTasha & Understood Care! ♥️♥️
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Very helpful and making sure all is good and helping with more lasharrais great
Victor B.
I’ve only spoken to her once, I’ve called and left messages multiple times but haven’t heard from her since the initial conversation 2 weeks ago.
Response from Understood CareJul 14, 2026
Hello Victor. Thank you for reaching out. I’m very sorry you haven’t received a response despite calling and leaving multiple messages. Waiting two weeks without any follow-up after your initial conversation is understandably frustrating and not the level of communication you should expect. We’ll escalate this matter and make sure someone contacts you immediately with a clear update and next steps.
Ms U.
Kenya has been a great asset for me. She has given great advice and attention to detail in regards of the needs I have. I look forward to working with her.
