Understood CareReviews of understoodcare.com

My advocate Miss Latoya Bate has been awesome she is very knowledgeable she stays in touch with me and let's me know everything that's happening.

I was keeped up to date by Sophy. I love my bed.

Chanel has been very reliable in making frequent phone call on checking on me to see if I am in need of anything also we have been trying to see why my Medicaid has change since June 2026 so she been helping me in finding out the next step to get answers.

Very patient with my phone issues!! Helpful, kind and understanding. I just hope she gets me help, that's the only thing that could make the experience any better!!

Yoland is kind and sweet. Very concerned with my well-being. Couldn’t ask for a more attentive person. Always lol forward to hearing her voice.

She is researching ways for me to get approval for a weight loss medication. She has submitted my name for some type of medication card. We are scheduled to discuss this further on Thursday.

I appreciate the updates

She has gone out of her way to finding me a podiatrist, and stayed on the phone line with me while making the appointment. She asked different questions to help my appointment go well. Her diction was easy to understand and her pronunciation easy to hear. She helped me with my anxiety, and allowed me to be in control, but if I didn't know something, she was right there with answers. It is a pleasure working with her. She's very professional, courteous and understanding of my needs. When she has stated that she will call me back, she has. And that helps me feel understood and cared for. I would recommend her for any customer care services.