UnderPricerReviews of underpricer.com

This is an excellent company! Great care and consistent communication were taken beyond expectations:)

I had one of the worst customer service experiences of my life with this company — at a time when I was already dealing with the loss of my mother. I urgently needed to change my return ticket after my mom passed away. While the customer service agents were extremely polite on the phone, that’s unfortunately where the positives end. I was repeatedly assured that my case was being handled and that someone would follow up. No one ever did. I had to chase them multiple times. Each time, I was met with more apologies and more promises — none of which were actually fulfilled. Because of their delays and lack of action, the fare increased significantly, and I ultimately had to pay hundreds of dollars more than I would have if they had acted when they said they would. Politeness means nothing without accountability. In a moment of personal crisis, I needed efficiency and follow-through — not empty assurances. This experience added unnecessary stress and financial burden during an already painful time. I will never use this company again, and I strongly urge others to think twice before booking with them. Buyer beware.

The representative was very knowledgeable, patient, and assisted me with my concerns.

Single worst 'travel agent' experience I've ever had. Will never use Underpricer again, under any circumstances, and will warn others as well - it's some kind of bad combination of amateur hour and a scam. It all started with my very first interaction - after I purchased plane tickets with seat assignments included, I called the airline (Aer Lingus) and they assigned me seats. A few days later I got a call from an Underpricer representative out of the blue, who wanted to charge me for assigning seats. When I told her my fare included seats she kept insisting she would charge me. I told her I already had seats from the airline and she kept insisting that wasn't the case and she would have to do it for me - and again, charge me. This back and forth went on for a while - much longer than it should have - and I was actually pretty confused about why she was calling me, as no one has ever called me in the past when I just bought a ticket online. After a while once I started becoming annoyed she finally gave up, checked something and verified that I did indeed already have assigned seats (four tickets.) And then it just got worse from there - Underpricer charges all kinds of fees on top of airline fees - high fees to make any changes at all, the customer service reps don't know what they're talking about and each one gives a different answer, most of the time incorrect, and then later correct themselves - like I said, it just all feels like a combination of amateur hour and a scam.

I booked flights for 6 people and got a great deal. The weather caused flights to be delayed and then cancelled. We started our journey and then got stuck in Boston. Underpricer worked very hard to get us on another flight, but so many flights were cancelled and so many people waitlisted, they could not get us rebooked. They finally recommended we go to the airport and that is what finally worked. Every time I called I was never on hold for long and the agents I talked to knew exactly what we were trying to do and were very friendly and diligent.

Booking and follow up has been very smooth and exceptional. Haven’t travelled yet and hoping all will go smoothly.

I called and emailed the website with concerns about securing my seats on a trip to Scotland. Richie was the agent who picked up my case, and he was so kind and patient with me - answering all of my questions and helping me navigate Aer Lingus' protocol for assigning seats. He called and emailed me several times, answering additional questions/concerns I had, with a quick turnaround, which was a pleasant surprise. He is truly an asset to the company!

They don't want to refund the money for a flight cancelled due to the carrier's fault