UnderPricerReviews of underpricer.com

Untrustworthy company. The agents will lie to you about flight changes and will not respond to questions when you need assistance. They only reach out when they want to upsell tickets. Genuinely a terrible experience and will avoid Kayak/ underpricer in the future. Beware, if you have an issue with your flight, they will make it worse.

Please avoid this company. I was overcharged a fee for seat selection that was included in my ticket price. Underpricer charged me for that seat selection although I was ultimately able to enter in my own reservation and make changes FOR FREE. Scammers is the only thing I can say. and 200$ scammers, so really good ones!

The company has a good options and replying with you is very fast ,the tickets prices are reasonable all these means that the company is honest

Customer Service was very helpful and and professional

Very good customer service

This was a terrible experience. First I was duped into using this "agency" from Kayak, thinking I just checked out on Kayak. Then the airline cancelled my flight and instead of offering me the option of a refund, they told me that I was at risk of not getting a full-refund (which is a lie, and against the rules of the US Dept of Transportation) and I had to choose this alternative flight, which I expressed multiple times I did not like. They did not disclose any policy for same-day flight change either. Completely unethical and unapologetic company and I would highly suggest anyone to avoid using them at all costs.

Unfortunately, had a very bad experience. I was directed to Underpricer from Kayak.com to buy a ticket for my daughter from Dublin to DC. Underpricer and Gurufare are technically two different companies but at least share the same customer service team. Their communications are very similar and the websites are the same but with different branding. Both companies charged me for the one ticket. I did not realize this since they only confirmed the one ticket until I saw my bank statement. When I contacted them, they passed me back and forth between the two companies and never came to a resolution. When I called their customer service the same person could handle calls for both companies. So if you are sent to one of these two companies from Kayak, confirm immediately if they do not both charge you. If you catch it in the first 24hrs you can fix it. They do not seem interested in resolving this situation for me so I’ll avoid these companies for the foreseeable future

Oakley was patient with me and very diligent in following up on resolving my issue regarding the name correction I had to make on my reservation. Thank you again, Oakley, for all your help and for being awesome!