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UNDERGROUND REPTILES (undergroundreptiles.com) has 37 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
undergroundreptiles.com
Website
undergroundreptiles.com
Category
Pet Stores
Location
Deerfield Beach, Florida
Listed on Five Star Index
2026
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Latest
Most recent review: August 2026.
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I ordered a hatching albino red ear slider from them. They were 75 dollars cheaper than all the other top breeders! He came over night and he is PERFECT! One of the most gorgeous little guys I have ever seen! So lively and curious! I was skeptical due to some bad reviews but that goes to show 1 person's bad experiences doesn't account for everyone else's!
TM
Trent M.
Don’t buy anything
Don’t buy anything, I used to love them when I first got all my animals. In fact I’d even watch their livestreams, they sell half dead animals. All with parasites that are internal, I’ve had animals before. All of my snakes died of parasites and underground knows that, so they have policy’s that avoid that. Such a scammy business, imagine being okay with yourself knowing you’re selling animals that you neglected. I had a female orange dream adult, I paid $160 with shipping, I thought it was a deal too good, turns out it was. They didn’t want to pay the vet bills to get her healthy, so instead they sold her at a cheap price, didn’t say anything. In fact I bought her while watching a livestream, they even said “she’s beautiful and In great health. Nope full of parasites, I had to treat her for mites which worked. Not enough though, internal parasites killed her too fast. By the time I realized something was off, the next day she was dead. Oh and that happened to all of my snakes around the same time. They even sent me a corn snake that died because it ate a mouse to big for it. I genuinely hate this company more than anything, anyone who cares about animals would never be so scummy.
MG
Mason G.
Worst place to buy a pet.
Worst place to buy a pet.
EL
Emily L.
Snake arrived sickly and traumatized
I got a DeKay's brown snake a week ago and totaled about 150$ with shipping. When it arrived, I noticed the package was not heated properly - however, the snake was, thankfully, alive. However, he seemed extremely traumatized, and he seemed to have difficulty breathing and shedding. I later figured out he had pseudomonas. And about an hour ago, I found him dead.
They also have not been helpful when it comes to customer support. They've offered no replacement or refund, as they promised when I bought him.
In short: Don't buy from these people!
KA
kathybaca
This company is as crooked as they…
This company is as crooked as they come. Do not buy anything from here.
I ordered two rain frogs, which were not inexpensive and expressed that I was very concerned about the cold weather. One frog arrived dead I went through all the instructions sent the pictures, and they lie. I had told the original Representative that it was way too cold here and she insisted that it would be fine and that they would put heat packs in the packaging. This poor animal must’ve suffered terribly. They do not give refunds. They lie.
And will do anything, but give the honest and correct customer service. Never order from the shady operation.
JS
Jeff S.
Company should be shut down
They dont take care of their animals.
They fully support and fund the wild capture of reptiles which is a huge problem for the wild populations long term survivability.
They sell animals that can only be sourced from poor practices or illegal trading.
If you buy from underground reptiles, you are supporting the torture of animals you apparently care about.
RS
Raven S.
I should have read the reviews.
I should have read the reviews.
SB
Stacy Beth W.
I have had some experience with…
I have had some experience with receiving dead animals but they always did take care of that but still I feel that the poor animal should never have to go through such trauma and it's not like this happened overnight these animals were clearly not taken care of and we're not looked over before they were sent out. I'm pretty frustrated with the format of their auctions these days. Ever since they started this overtime option it has really caused these auctions to suck. And I kind of think there's some shady s**t going on when the first bid is high and then that person doesn't bid again it makes me wonder if they have some insider making the first bid ridiculously high just so that they can get a large amount of money right off the bat. what is the point of having an auction end time when they just override it with these extended time option? I feel like they just want to keep getting as much money as possible which sucks because that was the reason why I looked forward to these auctions was so I could afford these animals that I would normally be able to but now it's like sometimes you're paying more than the regular retail price.. So it's a shame that they've turned so deceptive and greedy. Elite my butt you don't get anything special by joining that.