UNDERGROUND REPTILESReviews of undergroundreptiles.com

I give these guys five stars. I receive three of my baby hatchlings Savannah monitors. They arrived on time and seem very healthy. Gave him a few hours to adjust to the new habitat. He was eating pretty good

I just ordered from these guys did so a little hesitantly because of their not so great reputation but they have been the only place that ive ever caught with moon crabs in stock I ordered a 3 pack as I had a pretty big set up for them the price communication and shipping was great from UG the only thing is I got 2 well developed good size crabs and one teeny tiny baby? luckily I had the stuff on hand and was able to make him his own small set up cause if I had placed him in with the others, they would have killed him I knew not to do that but if they had gotten someone with out that knowledge the little guy would have been toast! over all im happy with the purchase but a little disappointed they would do that and put the baby in danger I emailed them to let them know hopefully they are more careful in the future not cool UG :(

BEWARE They are selling wild caught animals and listing them as captive breed. They give absolutely no regards for the animals health before shipping them out. Better off spending your money with someone who cares.

Great customer service and I made mistake on a order I called them and got me exactly what I want and got it the next day and even on a chili time to get him shipped they put a heat pad and he was wrapped safely. But UPS don't get 5 stars sure as hell didn't handle my box careful like there supposed to shaking my box around but UNDERGROUND REPTILES THANK YOU. I WILL GO THROUGH YOU AGAIN and then reptile was healthy when I received him

I had an awful experience with this seller. I ordered two tree frogs, and both arrived completely unresponsive. I gave them time to warm up and acclimate, but they never moved and quickly turned discolored and yellow—they were clearly dead on arrival. When I contacted the seller for help, I was shocked to be offered only 50% of their value for TWO dead animals. That is completely unacceptable. This wasn’t a minor issue—this was a total loss, and the response showed zero accountability or genuine customer care. Based on this experience, I absolutely would not recommend purchasing from this seller.

They need to update their site or be happy with being sued for lying. First they had wrong info about shipping as it was years old the manager said. After the young rude girl was just horrific on the phone... I loved these guys and now I hate them. I even allowed sick animals at times but now I just don't wanna deal with their bs. Worst place to order from unless you know how to deal with parasites. Or have vet money. It want wrong shipment info.

Ordered 3 baby giant pixie frogs on 11/04/2025. Shipped 11/05/2015 & received on 11/06/2025. One was dead upon arrival. The 2nd was dying. The third seems okay so far but only time will tell. They offered to replace them IF I placed another order. I’m giving 3 stars because the Asian water monitor I ordered in the past seems to be doing well so there’s that. However I would like a refund or free replacement of the 2 frogs.

We received order. Noted missing geico and a dead tree frog. Send message to underground reptiles. They in turn told me to contact order issue. Filed complaint on friday. Monday stated need pictures of packing material and stated packing label said 2 was shipped. Explained no longer have box because got rid of boxes over weekend. This morning another frog died. Nothing to be done. If you order from them, order at your own discretion