UNDERGROUND REPTILESReviews of undergroundreptiles.com

the parcel service who has many dedicated people i know unfortunately failed to deliver the package on time and really just dropped the box w this order resulting in failure. ug reptiles, quickly stepped up, sincerely apologized and refunded the entire order including the cost of shipping.. to me, this indicates good character and commitment to do the right thing. even when taking a loss. . i would definitely do business with ug reptiles in future.

I've read reviews. Placed my order on 10/4/22. Overnight shipping/next day. Whatever. That being said and after reading a few reviews I may hav been better off finding another seller. Anyway i was expecting to receive my one(1) poison dart frog on 10/5/2022. Again...finding myself paying for a debt i didn't owe. What a waist of $100.00. Someone should let this place know that money doesn't grow on tree's. What a "hit me" on broad side. I wish i had a middle finger to ship to this dealer. (Live) THAN- yo-!!!

I ordered a baby Savannah Monitor about a week ago. I loved her so much and she died a week later. I feel so f**ked up with them. But unfortunately I will have to order from them. I hope they get it right next time. I have wanted to commit suicide. But I won't. So suck it. Horrible service you backstabbers.

I had ordered a Mississippi Map turtle, it came in with a broken leg, I contacted them and they send me a replacement. Upon arrival I noticed the turtle had a scar on its stomach and it looked bad. I contacted them again and they said it was a liquid to clean the water which was nothing to worry about. Every other day I noticed the scar was getting worse and I sent them pics and they continued to say it was nothing to worry about. 2 weeks later the turtle died and I let them know again and after that they said “oh yeah it looks like it died because it’s shell looks bad, must of got infected”. They tried to give me 20% off another order like are you serious? I let them know right when I had received it, that it looked sick just for them to tell me it died cuz of what I kept asking about. I would stay away from this place. Would not recommend at all.

Ordered two baby Softshell Turtles totaled $68.98. Next day received empty box! Underground Reptiles tells me to file claim with UPS. UPS tells me their contracted to Underground Reptiles and this is who I need to contact regarding claim. Underground Reptiles has not offered refund, replacement, or responded to me, it's been over two weeks. They are living up to their name. Countless emails I've sent as well as phone calls, I've gotten nowhere with this! Buyer beware, unscrupulous business!