UnbindgearReviews of unbindgear.com

Response from UnbindgearDec 15, 2025

We appreciate you taking the time to share your experience. We take concerns about transparency and billing extremely seriously and want to address this directly. We understand how important it is for customers to feel fully informed and confident when placing an order, and we’re sorry for any confusion or frustration this caused. We are committed to resolving this promptly and ensuring your satisfaction. Please contact our customer support team directly at 1-888-698-8842 so we can review your order in detail, explain any charges, and take appropriate action—including adjustments or refunds if warranted. Our priority is to resolve any concerns quickly and fairly, and we appreciate the opportunity to make this right.

Response from UnbindgearDec 15, 2025

Thank you for bringing this to our attention, Tammy. We take concerns like this very seriously and want to be absolutely clear that we do not add items to customer orders without authorization, nor do we engage in any deceptive practices. Regarding the mystery box noted on order #213664, this item can only be added if it was selected during checkout. That said, we understand how frustrating and concerning this situation feels, especially if your order has not yet arrived, and we sincerely apologize for the stress this has caused. We are fully committed to resolving this. We encourage you to contact our support team directly by calling 1-888 698 8842 so we can review your order in detail, confirm exactly what was selected at checkout, and take the appropriate next steps—whether that is clarification, removal of an item, a refund where applicable, or ensuring prompt delivery of your order. Our goal is always customer satisfaction and transparency, and we want the opportunity to make this right for you. Please reach out to us so we can resolve this as quickly as possible.

Response from UnbindgearDec 10, 2025

Hi Matt, We’re very sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We take situations like this extremely seriously, and we want to make this right for you as quickly as possible. Please contact our support team directly at 1-888-698-8842 so we can verify your order, investigate what went wrong, and ensure you receive either the correct items or a full resolution. Regarding your mystery box and the drone you received, we want to look into this immediately. If there was a packing or fulfillment error, we will correct it. We also apologize for any lapse in communication — that is not acceptable, and we are reviewing this internally to prevent it from happening again. Your satisfaction matters to us, and we appreciate you giving us the opportunity to fix this. Thank you for bringing this to our attention.

Response from UnbindgearDec 4, 2025

We appreciate your feedback, Jay. We’re very sorry to hear that the items you received didn’t meet your expectations. We take product accuracy and customer satisfaction seriously, and we never want anyone to feel disappointed with their order. We’d really appreciate the opportunity to make this right for you. Please reach out to our support team with your order number so we can review the situation and work toward a solution—whether that means a rebate, clarification, or another appropriate resolution. Thank you for bringing this to our attention, and we’re here to help until this is fully resolved.

Response from UnbindgearDec 1, 2025

Thank you so much for taking the time to share your experience, Joseph! We’re truly sorry to hear that the products initially did not meet your expectations, but we’re very glad we had the opportunity to work with you directly and ensure a positive resolution. Your satisfaction is extremely important to us, which is why we stand behind our 90-day Money-Back Guarantee. We’re pleased that our team was able to assist you promptly and professionally, and that together we reached an outcome you’re happy with. If there is anything more we can do for you now or in the future, please don’t hesitate to reach out. We’re always here to help and appreciate the chance to make things right. We appreciate you for giving us the opportunity to address your concerns and for your kind words about our customer service.

Response from UnbindgearDec 1, 2025

Thank you for taking the time to share your feedback, J. We’re very sorry to hear that you feel the pricing did not meet your expectations. We never want any customer to feel misled, and we take concerns like this seriously. Our pricing is based on current supplier costs, product quality, and market availability, but we understand that value can feel different from person to person. We would appreciate the opportunity to review your order and make this right for you. Please reach out to our support team at (888) 836-0984 with your order details so we can look into this immediately and work toward a solution you’re satisfied with. Your experience matters to us, and we’re committed to resolving this properly. We appreciate you for bringing this to our attention.

Response from UnbindgearNov 26, 2025

Thank you for taking the time to share your feedback, Rodger. We’re very sorry to hear about your experience — this is not the standard we aim to deliver. We take concerns about product quality and unexpected charges extremely seriously, and we want to make sure this is resolved for you as quickly as possible. Please contact our support team by calling 1-888 698 8842 so we can review your order, arrange a refund for any incorrect or unwanted items, and address the quality issue you encountered. We genuinely appreciate you bringing this to our attention, as it helps us improve and ensures that every customer receives exactly what they paid for. Our goal is always a fair and satisfactory resolution, and we’re committed to making this right for you.

Response from UnbindgearNov 24, 2025

Hi Wendell, thank you for your feedback, and we’re very sorry to hear that the flashlights did not meet your expectations. We take comments like this seriously, especially when it comes to product quality and accurate representation. Our goal is always to ensure that customers receive exactly what they believe they are purchasing. We’re currently reviewing the product listing and images to make sure everything is described clearly and accurately. Please reach out to our support team at 1-888 698 8842 with your order number, and we will be happy to make this right—whether that means a replacement, a return, or another solution that works best for you. Your satisfaction is important to us, and we appreciate the opportunity to resolve this for you.