Universal Music GroupReviews of umusic.com

Wouldn’t rate this company at all I’d say -0 Would be aware to anyone who wants to order from this company. Ordered a hoodie $104.47 it was never in stock so never got despatched. They said I could have a refund but then changed their mind saying I was over 30days before responding to them. So basically they are keeping my money for something that wasn’t even in stock I’d been tracking the item all over Christmas but it was never sent to be distribution centre. Absolute disgrace of a company

Zero stars!! Placed two orders. One on November 15th & one on December 6th, 2024. Both contained several Christmas presents. Three months later, still nothing shipped, and no replies from customer service despite numerous attempts. Absolutely horrendous experience. This is UNIVERSAL, a massive company. How does this happen? And they still email me several times a week advertising their newest arrivals to purchase!!! I'm starting a dispute/investigation with my credit card company. BEWARE!!!

placed an order with umusic canada in november 2024 and still have had no update. after countless emails and social media messages they still fail to reach out to me. If i didn’t know someone who had a positive experience with them i wouldn’t have ordered with them. $100 wasted.

I ordered a vinyl single from Bruno mars and lady gaga for "die with a smile" for my 10 year old. They sent me an empty box. My daughter learned about shitty ppl who scam others today. Sad. Hope someone gives them what they deserve.

I would give UMG 0 stars. Another company big enough to scam you and have no repercussions. I ordered $350+ of merchandise from a UMG artist store (ladygaga.com). The estimated shipping date kept getting pushed back and back, so I just left it, thinking it would arrive eventually. After probably 7 or 8 months after I placed the order, it still had not arrived (or even been sent - a tracking label had been created, but there was no activity), so I reached out to "customer support". Come to find out, they're actually thieves. They said because 6 months had passed, there was nothing they could do - they wouldn't refund ANYTHING or send the products I had ordered. Apparently, I was supposed to know about this imaginary deadline and do their job for them, telling them they had 'forgotten' to send the order. I don't know about the US, but this is considered fraud in New Zealand and goes against many consumer laws. I sent multiple follow-ups pleading my case to no avail. It's not worth fighting, so another one bites the dust, I guess!

Je suis extrêmement déçu par cette expérience. J’ai commandé des t-shirts et, le jour même, j’ai envoyé un email pour demander un changement de taille. Malgré cela, ma demande a été ignorée, et j’ai reçu des produits dans la mauvaise taille. Pour couronner le tout, on me demande maintenant de payer plus de 11,60 € de frais de retour pour corriger une erreur qui vient clairement de leur côté. Le service client refuse de proposer des solutions adaptées et insiste pour que je renvoie les articles à mes frais, en m’assurant qu’ils ne prennent pas en charge les retours en point relais. C’est incompréhensible, surtout quand on sait qu’il aurait suffi de traiter ma demande dès le départ. Le service est non seulement inefficace, mais les réponses sont génériques et montrent un manque total de considération pour leurs clients. Pas de numéro de contact humain, juste des échanges par email qui n’avancent à rien. Travaillant moi-même dans l’e-commerce, je sais que ce genre de problème peut être facilement résolu si l’entreprise se soucie réellement de ses clients. Clairement, ce n’est pas leur cas. À fuir si vous espérez un service après-vente compétent et une expérience client digne de ce nom.

Trash trash trash company. Since when does store credit have an expiration date? Trash company, worst company out there and worst customer service.

I ordered an extra large shirt as a Christmas gift. When they opened it, we both realized that the shirt wouldn't even be considered a size extra small. I emailed the customer service, sending measurements of the shirt, standard adult US sizes, and even overlaid the product on an actual XL shirt to show the difference. Their response was slow, they did not want to exchange shirts or pay for international shipping. Since they took so long to reply, they said they are unable to return to it due to their 30 day policy and have not responded since. I don't recommend them to anyone. Definitely a scam