Universal Music GroupReviews of umusic.com

They are scammers, I have purchased a pre-order for two signed albums but in the rush I put in my cart the regular versions. I contacted them within 15 minutes I placed the order and I was told they couldn’t make any changes nor cancel my order. This is a scam, at the time of writing the order hasn’t even been shipped yet as it’s a pre-order. They suggested me to wait till I receive the package and then return it to them, I would then be able to get a refund minus the shipping costs. Don’t buy from these crooks, they will screw you over.

Won’t take quality issues with products into consideration after 30 days of last tracking update if the shipping. Please be sure not to identify severe quality issues on day 31 and thereafter. Total ignorance and lack of customer orientation. I’m sorry Billie Eilish is using Universal for these services. It hurts her brand severely.

Though providing relatively timely replies to my query about the failed delivery due to them giving the wrong address to the courier they are not interested in doing anything proactively to resolve the issue. "Go to the post office and ask for it" was the advice to what appears to be a delivery by DHL.

I ordered a signed CD from Universal Music Store as a birthday gift for my sister. It arrived damaged, and although I reached out to customer service with a polite and reasonable explanation—including the fact that returning it from the Canary Islands would cost nearly as much as the item itself—they repeatedly refused to offer any alternative. The CD was already opened and given as a gift, but they insisted on having it sent back anyway. No flexibility, no human touch—just rigid, robotic replies. It's really disheartening to see such poor treatment from a major company.

I spent £15 on a poster for my daughters birthday - a lot for what is essentially a rectangle of paper but she really wanted it and I figured as I was buying from universal music the quality would be good. The package never turned up, so I asked for a replacement which did arrive but was so badly damaged it looked as though they had just stuffed it in the tube and sent it. I feel like this sums up how the whole industry rips off the people that keep them in jobs. Really disappointing, don't buy from universal music.

Thank you so much for my signing and the help to find the right music promotion partner.

Never ever EVER buy from Universal Music. I bought a copy of The Cure’s new album and it came damaged. I reached out and didn’t hear back. Eight weeks later I reached out again and finally heard back. They sent a new copy and it had the EXACT SAME ISSUE. Don’t waste your time or money with this company. It’s a waste of your time and energy.

Sent multiple messages over weeks then months for an album, eventually I tried cancelling the order, but still no reponse. Curiously I got a shipping notice from them after I disputed the order with the credit card company and well after I made multiple requests to cancel the order. Look at the reviews, avoid this company like the plague.