Universal Music GroupReviews of umusic.com

Returned 2 CDs with cracked cases 6 weeks ago. Provided proof of postage and tracking shows they received it a week later but they are still failing to refund or replace 5 weeks later as they say it hasn’t been processed yet. Just get AI responses saying the same thing. Avoid. I won’t buy from them again.

Do not order from here. Order takes weeks to process... customer service is terrible... Absolute joke... do not order from here.

I pre-ordered the Wicked For Good LP in September as a Christmas present for my daughter. It was released at the same time as the film so assumed it would arrive around that time in November. I have chased by email four times in recent weeks only to be told every time that my order is ‘being processed’ and I will be notified when it’s shipped. I doubt it will arrive in time for Christmas now (if at all) and I’m dreading how difficult the process will undoubtedly be to try to get a refund! It makes pre-ordering completely pointless when the items still haven’t been dispatched weeks after the release date. I would definitely not order from them again in the future.

I have never been so disappointed with a company. The complete lack of communication and care for customers is appalling. I ordered a piece of Ronnie Wood art (over £700) on 28th November, and am still yet to receive any update on the item. I have emailed numerous times as the item is a Christmas present and now I’m conscious they likely won’t deliver in time. The replies I have received are automated and completely useless. The item I ordered was in stock and estimated delivery was 3-4 days, which clearly the company lied about. I’m not entirely sure what the operational and order fulfilment part of this company is doing, but it’s useless. Do not order from them.

Don’t buy from this company products look fake and not as described SCAMMERS that won’t respond to any query you have no response all repetitive AI responses Lost my money and seen reviews on here of all other customers with same complaints

DO NOT BUY FROM THIS COMPANY. Failed to even start processing my order until a fortnight after it was placed, failed to provide any explanation or information, and then ignored my cancellation and refund request. Really shoddy.

Appalling customer service and items never delivered. No phone number. If you email, you only get automated responses. The live chat feature is only a bot so completely useless. I've reported to Trading Standards. Do not buy any merchandise from this website.

Shoutout to Coby from Universal Music group for completing shafting me on this order and now my order is being send to the wrong address. I emailed them RIGHT away an after a big order after my phone autocorrected last minute. They were SO slow in getting back to me that I couldn’t get them the proof it was really me in time and now it’s being sent to lord knows where. I will in the future be looking to make sure universal music group is NOT the ones distributing merch because I hate working with them that much. This is my second year in a row having issues with them.