We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ultimea.com
Website
ultimea.com
Category
Audio & Visual
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Got to be the worst purchase in history, do not buy, cheap means cheap, every 20mins sound changes to very tiny, I spoke with customer support, the offered me a lesser product. A LESSER product, doesn’t get much “lesser”, I have the system fitted into a media wall so I cannot remove. Never received any replacement, it’s just not worth it. Stick with a know, terrible product. Terrible Customer service
Response from UltimeaJun 18, 2026
Thank you for your feedback.
We are truly sorry to hear that your experience did not meet your expectations. We completely understand how disappointing this must be, especially when you were looking forward to enjoying your sound system.
We would greatly appreciate the opportunity to assist you again. Please contact our official support team at [email protected] and include a screenshot of this email in your email. Our team will carefully review your case and work closely with you to provide the most satisfactory solution possible.
We genuinely value every customer and remain committed to resolving any concerns whenever given the opportunity.
Best regards,
ULTIMEA Support Team
TB
Tyler B.
Great sound
Great sound, affordable price, easy to setup
Response from UltimeaJun 18, 2026
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you’re enjoying the great sound quality and that you found the system easy to set up.
Providing excellent audio performance at an affordable price is one of our key goals, so it’s wonderful to know that the product met your expectations. 🎶🔊
Thank you for choosing ULTIMEA. We truly appreciate your support and hope you continue enjoying your sound system for many years to come!
Best regards,
ULTIMEA Support Team
LA
Lakshmanan
Absolute failure of customer support
Absolute failure of customer support. Bought an Aura A30 soundbar that suffered from massive Bluetooth defects. Even though the product has an official Ultimea Guarantee Card and a registered ID, support refuses to honor it because it was purchased from an eBay vendor, and the product is still under a 1-year guarantee. Their 'solution' to my terrible experience is to force me to buy another refurbished model from them at a 10% discount. Unacceptable customer service that does not honor their own brand's guarantee cards.
Response from UltimeaJun 18, 2026
Hello Lakshmanan,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration.
After reviewing the information provided, we found that this product was purchased through a third-party eBay seller rather than through our official store or an authorized retailer. As a result, warranty coverage and after-sales support are typically handled by the seller from whom the product was purchased.
That said, we genuinely value every customer and would still like to assist wherever possible. Our support team has already contacted you via email with additional information and potential solutions regarding your case. We kindly encourage you to review that message, and if you have any further questions, please feel free to reply directly or contact us at [email protected].
We appreciate your feedback, as it helps us continue improving both our products and customer experience. Thank you for giving us the opportunity to assist you.
Best regards,
ULTIMEA Support Team
BB
Blik B.
Ik heb de x40 gekocht
Ik heb de x40 gekocht, en het geluid is voor dat geld prima, hdmi kabel was defect dit gemeld en er wordt meteen actie ondernomen, ben tevreden.
Response from UltimeaJun 18, 2026
Hartelijk dank voor uw feedback! 😊
We zijn blij om te horen dat u tevreden bent met de geluidskwaliteit van de X40 en dat u vindt dat deze uitstekende waarde biedt voor de prijs.
Het spijt ons dat de HDMI-kabel defect was, maar we zijn verheugd dat ons team snel actie heeft kunnen ondernemen om dit voor u op te lossen. 💬🔧
Bedankt voor uw vertrouwen in ULTIMEA. We waarderen uw steun enorm en hopen dat u nog lang zult genieten van uw X40!
Best regards,
ULTIMEA Support Team
MW
Michael W.
Ultimea x60
Hi everyone
I've recently purchased the ultimea x60.
Right from the start the opening experience was really great.
Premium look and feel.
Set up was a breeze.
Once I got to the sound I was absolutely amazed.
Dolby Atmos fantastic.
I've a Sonos surround system and I've packed it away for this
That says a lot to me.
I honestly don't know how ultimea can produce such great quality for the price.
Well done ultimea.
Highly recommend.
Response from UltimeaJun 18, 2026
Thank you so much for your amazing feedback! 😊
We’re absolutely thrilled to hear that your Skywave X60 impressed you right from the moment you opened the box.
It’s wonderful to know that you enjoyed the premium design, easy setup, and most importantly, the incredible Dolby Atmos experience. 🎬🔊
We’re especially honored to hear that you chose to use the Skywave X60 over your Sonos surround system—that truly means a lot to us and is one of the highest compliments we could receive.
Our goal has always been to deliver outstanding performance and value, so knowing that the sound quality exceeded your expectations makes us incredibly happy.
Thank you for your trust, support, and recommendation. We hope you continue enjoying countless hours of immersive entertainment with your ULTIMEA system!
Best regards,
ULTIMEA Support Team
HA
Hamptown45
Target and ultimea did a marvelous job…
Target and ultimea did a marvelous job in getting my X70 7.1.4 dobu atmos surround sound system the me quickly and everything was great in the box also. Now as far as system as a prior nakamichi surround sound system owner which is top tier I have to say this untimea x70 system is a beast it has blown my expectation clean out of this world. I have been tickled pink with this sound system installing was an ease and sound quality really sounds like I'm at the movie theater. It's a must buy product.
Response from UltimeaJun 9, 2026
Thank you so much for your incredible feedback! 😊
We’re thrilled to hear that your Skywave X70 arrived quickly and in perfect condition, and that both Target and ULTIMEA helped make the entire experience a positive one.
It’s especially rewarding to hear your comparison as a former high-end surround sound system owner. Knowing that the Skywave X70 exceeded your expectations and delivered such an immersive, theater-like experience truly means a lot to us. 🎬🔊
We’re delighted that the installation was easy and that the powerful 7.1.4 Dolby Atmos sound has impressed you from the very start. Your enthusiasm and recommendation are greatly appreciated!
Thank you for choosing ULTIMEA. We hope your Skywave X70 continues to provide countless hours of amazing entertainment.
Best regards,
ULTIMEA Support Team
SA
Sam
I purchased a refurbished Poseidon D80
I purchased a refurbished Poseidon D80, the delivery was fairly quick but when I opened the box I was thoroughly shocked. The items were pretty much dumped inside the box, wrapped in used bits of wrapping. Everything inside the box reeked of being stored in place that has a combination of dampness and smoking. One of the speakers had a full on dent, lots of marks on the sound bar, individual speakers and subwoofer. Contacting the support is a major pain, they kept bouncing me from one support agent to another. They offered me $15 to keep it and said that it's been refurbished but it might show signs of use. I rejected that offer and I looked at the product to see if it actually works, the red aux slot on the subwoofer is actually blocked, which leads me to believe this has not been anywhere near a refurbishment facility. I asked what my replacement options are and whether they can guarantee the quality of the replacement and never got a straight answer to that so they said they are issuing a return label which should be generated in 24-48 hours, which is also puzzling. The whole experience is abysmal, I have not experienced purchasing a brand new product from them but based on all that, I would never recommend a refurbished product from this company.
Response from UltimeaJun 4, 2026
Dear Samer,
Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with your order.
Regarding refurbished products, while each unit undergoes thorough inspection and functional testing before shipment, we're very sorry that we can't guarantee that the cosmetic condition will be same to brand-new items. However, we are very sorry that the condition of the unit you received did not meet your expectations. Your feedback has been shared with our warehouse team to strengthen quality control procedures and prevent similar issues in the future.
Regarding the return process, due to the time difference between our customer support team and our UK warehouse, the return label may take 24–48 hours to be generated, and we also understand that waiting for a return label during this period involves a lengthy delay, and we sincerely apologize. In the meantime, the return instructions have already been sent to your email for your reference.
In addition, multiple support agents may have been involved in your case due to shift coverage across different time zones, ensuring that all customer inquiries are handled promptly and continuously. We also regret the frustration caused during your communication with our support team. A compensation offer has been provided to you, and the details can be found in the email we previously sent.
We sincerely apologize again for the inconvenience caused and appreciate your understanding. If you have any further questions, please feel free to contact us via our official support email.
Kind regards,
Ultimea Support Team
DA
David
Had to be wireless
When I researched for a new sound system my criteria was it had to be wireless. My previous system had miles
of wires to connect the 5.1 setup. The Skywave X40 was the least expensive truly wireless system I found. The sound is totally awesome and the BT adds to the wireless experience. Very glad with my purchase.
Response from UltimeaJun 3, 2026
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that a truly wireless setup was your top priority and that the Skywave X40 was able to meet your expectations.
It’s great to know that you’re enjoying the freedom of a wire-free 5.1 experience and that the sound quality has impressed you. 🎶🔊 We’re also glad that the Bluetooth functionality adds even more convenience to your setup.
Thank you for choosing ULTIMEA. Your satisfaction means a lot to us, and we’re delighted that you’re so happy with your purchase!
Best regards,
ULTIMEA Support Team
