Ulta BeautyReviews of ulta.com

Love their products but their website is horrible to navigate. I ordered thankfully only $30 worth of stuff they sent to my old address I called and asked what to do they said that hopefully the person living there would ship it back out. Apparently it was a human error on my part because I didn’t update my address when I’m pretty sure I made sure I did because I also had to change my card information at the time that I ordered. They’ve lost a loyal customer.... I’m now out $30 and someone else will get to enjoy my nieces Christmas gift.

Disappointed. I went into Ulta in Albuquerque off of Paseo Del Norte last week and I was ready to drop some bills. I went in looking casual because during Covid, I wear sweats every day. I picked up a new pallet from Urban Decay and walked around looking at other stuff. The security guard and an employee kept following me around and I came very close to telling them off. I think it is rude as hell to judge someone and I will not be going back. I will go to Sephora.

So I just received my shampoos that I ordered..all of them where open the package they came it full of shampoo and all down the bottles..really wow

My 18-yr old daughter (on her birthday) went to shop at Ulta in Carlsbad, CA (Forum), and when she asked if there was a reward for her birthday, the cashier accused her of lying so she could get a "free" reward. Totally unacceptable. Sephora will get 100% of our business from now on.

ULTA in ROCK HILL- horrible experience because I did not give a phone number to make a purchase. I was picking an item up for someone and did not know their number by heart so when she asked for a phone number I said oh no that's ok I just need to buy it. She said well we really need the phone number something something but I just said no thanks- can I just buy this? She again said are you sure you don't know someone that may have their number? It really helps us out...I at this point just stood there and she just looked at me and I at her. Can I please just buy this? -FINALLY she rung it up and I paid. she took receipt and pushed it and item across counter at me and I said can I get a bag? she said no I am out of bags. I said really? 3 feet beside her another cahier is putting stuff in a bag. She very huffingly put stuff in a bag and handed it to m- I said you are really weird . Called manager and was told that asking for phone number is policy I told her well that is great but if a person says no 1, 2, or 3 times the cashier needs to just stop asking and ring stuff up. I told her abut bag thing and she says we are out of bags - I said well I saw some and I am looking at one now so that's not true. She said we are out of little bags. I said this bag is less than a foot high and across. she said she didn't like my tone and they are busy so she needs to go. HORRIBLE TREATMENT EMILY was the cashier and JORDAN was manager I spoke to- very disappointed

I loved ultra beauty and loved shopping there. I am disappointed that you did not re-open this week and customers still need to shop curbside!!!!! I guess you must be a flourishing industry that you don't need in store customer shopping anymore. I respect the governors orders from March and truly do trust his judgement with allowing stores to open, and after reading your reviews from curbside pick-up I guess I need to buy my products elsewhere .

Good selection, pricey inventory.

I got my package today and I didn’t get glue with my lashes whenever I really needed it and my highlighter had busted open.