Ulta BeautyReviews of ulta.com

If I could give them zero stars I would. I ordered shampoo and Dior cologne. The shampoo arrived but the cologne did not. They contend it was shipped so they will not make good on their mistake. Won’t shop with Ulta again. Such a bad experience compared to other retailers. Their CEO’s guest services group wrote me today to tell me I was lying and I was out of luck. Great job Kecia Steelman ceo @ ulta.com; you’ve got a great culture of customer service going on there (NOT).

I placed an order online. Ordered three products and only one product was delivered to my address. Called customer service multiple times and they will not send me other two products or give me a refund. I have spent thousands with them over years of ordering and I will never shop here again. Terrible customer service and they literally took my money and did nothing but belittle me over the phone. Truly disgusted.

Ulta has poor customer service, I purchased a Ulta gift card for a gift, it was stolen. I presented all my documents. Since I didn’t have the entire gift card number, who would. They’re refusing to refund my 40.00 back.

I pray the worst punishment befalls on Ulta. I ordered around 10 items and included the free variety pack in there. They only shipped a beaten up box of the variety pack, none of the purchased items were in there. I kept calling Ulta and they were giving me the runaround. They said they would contact me in 48 hours with a decision from the "higher ups". I never got that call. I had to call them many times back and they keep moving the goal post and telling me the decision is pending. The more days go by the more this is going nowhere and it breaks my heart because its over $200 I already pulled my card! I will never buy anything from ULTA. No company is this incompetent. I am infuriated. I am boiling mad. I pray to God for these oppressors to get punished. Money doesnt grow on trees. I work overnights and I come home tired and broken from long hours in the healthcare field. They are thieves. You dont need permission from "higher ups" to give someone a refund or re-ship their PURCHASED items!!! I even told them they can check the cameras at any of the warehouses that packed the items and see that not all items were packed. It doesnt matter what you say, these people have no morals, ethics or souls. Let's just say I will be making special prayers to God each day for these thieves!

The worst customer service to compare to other companies when you have a problem with your order (arrive damaged). Don’t offer any help or resolutions.

Stay away from this company. Placed an order which wasn’t delivered. They refused to place a tracker with UPS or refund my money. Total ripoff

Terrible experience online. I did a virtual chat then they transferred me to a "real" person, but I'm not sure they were very real. They couldn't tell me why I have 1 email, 1 phone number, 1 address, but 2 rewards accounts. Then I called them and they still couldn't help. They said log on to both accounts and make the contact info the same. I ONLY HAVE 1 ACCOUNT.

I will never ever buy from this company EVER AGAIN! I bought some Chanel make up weeks ago. It never arrived at my home tracking number said as per my request it was dropped off at the post office. I never requested that! I’ve called customer service numerous times been to the post office numerous times the post office printed out proof that the package never arrived at their facility and alter refuses to refund my money. This company is fraudulent! I want my money back. Shoppers, spend your money elsewhere!