Ulta BeautyReviews of ulta.com

Wow I can't believe have long it takes for my online order to be mailed out, I won't be doing anymore online with ulta

So you buy stuff with cash or debit and with a receipt you still cannot return it , they claimed they could only give me store credit. It said it NOWHERE on the receipt that there are no cash refunds or posted on the site or in the store, I asked them to show me of coarse they couldn't they just said it's how the system is setup. So setup to scam you. Only buy there if you plan to never return or exchange it so you better check it well, open it( make sure it's in there), one of the items I received was already used gross. Pretty sure you can't resell used makeup/lotions but they do . I told my mother in law, grandma,their salon and friend group and her salon to not buy their anymore, hope this scam was worth 12-15 regular customers. Oh but they are doing so well making fun of women I'm sure 1,200 a month loss doesn't matter to them.

Ask employee about what was the price of a discounted item, cause there was no price marked. She stated don't know, their discounted and walked off. I was highly upset. My daughter had bought over $200 dollars worth of stuff and told her what happened. I will not be going back. There are other places that treat me with respect! It's sad!

Absolutely the worst online customer service ever!! 1st- Extremely hard to understand rep, because phone call was outsourced! Then over a 45-50 minute continual phone callS & being disconnected 5 x’s- representatives in the middle of sentences, completely stops talking mid sentence-without being disconnected And Not being put on hold, They just stop talking, this happened 3 of the phone calls! Last 5th phone call “back to customer service yet again” (866-983-8582) speaking with another rep (that I couldn’t understand) & in the middle of him speaking a word, he stops “mid Word” because a massive fight is breaking out in the background screaming, yelling, objects hitting something, extremely loud crashing noises is going on & he’s obviously still on the phone call w/me because I can hear the commotion in the background and I’m sitting there saying “hello, hello” (with no response from him) this goes on for almost 30 seconds while I’m hearing this massive “Jerry Springer brawl” going on- THEN either I was hung up on PURPOSELY or disconnected yet again, (maybe the phone was pulled out of the wall by one of fighting screaming banshees IDK) without getting my problem even addressed to the rep because I kept getting discontinued or cut it off mid sentence or even in middle of them speaking a word! I couldn’t even get my issue addressed! Don’t EVER call Customer Service, you will NOT get any help or issue resolved! I called my local Ulta where I shop & explained the situation & they could not help me either, because it was an online purchase- she was appalled & apologized continually for what happened, but couldn’t assist me cause of being an online issue.SO my suggestion to anyone going to buy Ulta products online DON’T because if there’s a problem & you have to call Customer Service for a return or to even trying to get it rectified, you definitely are taking a chance, heck you may be like me & never even get yo explain your problem! Buy what you need at your local store where they can assist you there!!! Buyer beware of online purchases! RDavitte!

Constantly canceling orders and garbage customer service. Would give 0 stars olif possible

I recently made a large purchase and when I went to pay for it I had a difficult time trying to check out,very frustrating. Then I was suppose to receive a a bathrobe with it as a special gift but did I did not,when I called regarding it I was told I hadn't made my order correctly and that I wasn't entitled to it. The agent involved acted very cold and uncaring and said there was nothing she could do about basically I was sol. I won't be shopping there ever again,my money will go where it's appreciated and I'm appreciated. App has been deleted there are other and better places to shop.

I have ordered monthly fom Ulta for the past 5 years. In Nov 2022 I placed a $75 order (I had Platinum Status by then. When I checked on the status (it was a few days past Del date) I was told I Didn't Even Have an Account!! They were Totally uncaring and had a "So What?"!! I am considering switching back to Sephora (I can only afford to order from o me since I retird. I have to say in 10 yrs ordering from Sephora I was NEVER TREATED LIKE THIS!!

Ulta, Pine ridge square mallCoral Springs Fl. Spoke with Nggy the night manager 12/17/22 due to missing an item (not in my bag) 107$ purchase, Story: So upon returning home. I Called immediately was told to come back in with my receipt and “we will replace”. So I rushed back in same day 30 min drive repeated the conversation w/ Nggy who checked the camera footage that showed the cashier putting items in the bag. Told “See the item was in the bag”. What the heck now I’m out of 21$. So I returned all my items (got 70$ back) items, and I hope they enjoy foiling me / themselves. So I am going to Sephora from now on they are better anyway. At least I feel respected. Thanks Ulta great customer service ! Oh & I didn’t bother asking about my points used for the purchase 100=3 dolla Bye Bye !