Ulta BeautyReviews of ulta.com

Terrible online review! I love this store and it’s sad that I have to leave this review because of my online experience! I will no longer by anything online with them again! I ordered my products with expedited shipping because I was going out of town! I check on my order a few days later just to make sure and of course Shipping date changed! And I won’t get my products in time, I called and they basically said too bad too sad. Because it still lands on the “4th” day of shipping but when I checked out it gave me the 3rd day date which is what I needed or I wouldn’t have paid $13 for fkn shipping 1 item!

The WORST EXPERIENCE EVER!!! The Box was Damaged so bad that whoever dropped it off on My Porch should have known better the Box was Soaked with the Sugar Scrub and You could Smell Pumpkin Spice Sugar Scrub coming up to My Porch I Opened to he Box and 2 of the 3 Pumpkin Spice Sugar Scrub containers were Completely Opened and Spilled Out into the Box all over Everything and Ulta actually has the Nerve (after seeing the Photos) to Ask Me to send this Crap Back I would if it was able to be Shipped!!!I don't mind Shipping items back that can be Shipped back but what do they want Me to do Scoop everything off of the bottom of the Box and Ship it back or I don't know what they want!!!

ATTN: District Manager I was a supportive and great regular customer at this salon for almost a year until I started noticing a change in quality, professionalism, store/salon/bathroom cleanliness and customer service. I got my hair done with Elite stylist Colette on Friday of 2/12/23. I have been seeing her several times now, and although her crude banter and sense of entitlement around the store, clients and staff are at times bothersome she did good work on my hair so I kept seeing her when I could. Well last Friday, she was more distracted than usual and ended up using the wrong toner and placement on my hair. A full foil turned into orange and yellow, uneven stripey lines and harsh tone. I was shocked. I brough this to her attention right away and was ignored and told she had another client, that I would be dried, styled and to just go away. I paid $350+ 20% tip and left. I felt very unappreciated and uncomfortable. Ended up speaking with Jamila the salon manager, she was very rude and disrespectful to me and my partner. She lied to me on the phone. She ignored my feeling as a customer. Jamila made me feel like I did something wrong. When all I did was support this salon with thousands of dollars and kindness over the past year. She refused to do anything until I showed her pictures and begged her to help. She kept declining and was just very dismissive showing zero compassion, integrity nor customer service. Somehow, Colette "willingly" squeezed me in between clients to not do a corrective color but a 1 hour throw gloss at the issue, give her another 20% tip for her time and leave. After we paid, an even nastier cashier very rudely told me they were going to cancel all my future appointments and to go to another salon. She narrowed in on me a minority and not my partner who is White and said YOU specifically. Does Ulta brand realize this is racist, and also their the ones losing a loyal paying customer? Ulta needs to care more about keeping their customer happy and being honest. Hire and train staff not to be rude and racist. I am appalled and interesting in participating in further research regarding this treatment. In the meantime, I ask higher management to listen to their loyal customer and do the right thing. Offer me a corrective color at a salon location that can respect and fix this or refund me in full so I can find one who will. Either way, I will not stop pursuing this until I am treated with respect. Thank you.

Basic customer service doesn’t exist at Ulta. Cashier didn’t speak to me except to bark out the price. I expect at least a smile or thank you when I plopped down $100 for a small bottle of shampoo and conditioner. If I could buy it anywhere else I would.

The cashiers to include are rude and unable to complete a transaction without making a federal case about it. It should not take three cashiers and one manager to figure out how to exchange and item when the customer has the receipt! They need to train and have the employees practice instead of standing around and conversating.

I don’t like leaving bad reviews but if this helps someone it will be worth it. I had a rewards card with Ulta and one day after I ordered something I got an email but it was calling me by a different name. I figured it was a gliche, until my next order. I called the company to see what was wrong. I was told my information and this other person’s information was combined. I had NO idea who this person was so I closed that rewards card immediately. I was told they’d look into this and contact me back. I never got a call or email back. I will assume there was a data breech and it merged information. I did not feel like my information was safe. I went in to a location to try to fix the error by showing my ID but no one could help me. I also notice a few times when I go into a store they do not have what I need in stock, even though the website says it is in stock. One of the workers laughed at me when I asked for a specific moisturizer. I’m not sure why. So instead of waisting my time at Ulta I just run over to Target or order from Amazon. Ulta is really disappointing. If they would fix the data breech issue and the stock issues, I may go back but for now, the lack of help in resolving my issue just isn’t enough to risk my privacy.

Placed an order on 1/29/23 and receive tracking with a delivery date od 2/3/23...It didn't come. I received an updated delivery date o 2/4/23..It never came. Check again and it was supposedly handed off to USPS. Checked my USPS account and it say they haven't received it (waiting to receive from carrier facility- UPS). I've received no updates since! Here it is 5pm on 2/5/23 and I try to chat them which was no help. I called and was told they couldn't do anything until WEDNESDAY and to call back. I asked for a supervisor and requested cancellation...DENIED! Told to call back on Wednesday. I then explained that USPS is currently delayed by a minimum of 2-4 weeks on all mail (i just got christmas cards 2 wks ago that were sent beginning of Dec.) I then asked them to overnight another shipment via UPS/FEDEX and I would return the lost package if it ever showed up. They can clearly see the tracking and can see it's in limbo, but they denied that request too. They did absolutely NOTHING to resolve my issue but they took my money. I finally hung up and called to dispute the charge. NEVER AGAIN!!!!

Completely ruined my hair. Cried for 18 hours. My husband went in and got my money back and the manager knew exactly who I was…..$400….. Didn’t fix my hair though lol it is still f#%^ed. So….ruined my hair for a year for free