Ulta BeautyReviews of ulta.com

People in 1742N. Loop 1604 has horrible service, their attitude towards me was discriminatory because I was wearing a sweatshirt that looked a bit old and cross country shoes. however I bought $194 worth of beauty products. No one investigates these people for their appalling attention? So close the store and we can buy online!

For Christmas shopping I went to ulta for my sister's gift as well as my 4 daughters. The young man there was super helpful with suggestions and very knowledgeable. He was friendly kind and also quite funny! I went last week to do some mothers day shopping and was so disappointed that the guy wasn't there anymore. He was a tall bearded guy. I was really looking forward to seeing him again because he helped me TREMENDOUSLY at Christmas. Noone there compared to him and I ended up leaving with just a lip gloss for myself. Not going there anymore! 😒 Not the Flemington location, no more.

Stop pressuring us to share our phone numbers if we already told you we don’t want to disclose it. After I told the cashier I didn’t want to use a phone number at checkout, he proceeded to ask me for a family or friend’s phone number to use instead.

I don’t have word to say soo bad experience online I was ordering online at Ulta.com they blocked me without any reason ,I called them to resolve my problem soo I can submit my order they are not interested in selling their products!!no one called back when people buy online they have rights to use their coupons & Ulta.com they block on using coupons.

The salon place is horrible and way to pricey. I went in to get my hair colored for the first time. It was clean and staff was okay, not the greatest. I specifically said I wanted dark undertones or chocolate highlights. And I did not want to come out with blonde streaks or orange hair and whats the first thing I get ORANGE hair. On top of that I literally have a straight line across my head where you can tell where the orange color started. I was left with dye on my forehead and cheeks and was told that it will wash away. Umm excuse me I'm supposed to walk around with dye on my face the whole day????? And I was still forced to pay a pretty penny. What a disgrace 😤

This company predatorily gets customers to open credit cards during checkout, only to renege on the promised 20% off your first purchase. Instead, they make you wait days for an email with the supposed "coupon code" and then prevent you from redeeming it with an error message. I contacted them and have received no response yet. An obvious tactic to delay, delay until they can say 'oh no we can't help you, your coupon has already expired :("

I am extremely disappointed with the treatment I received at Ulta, due to extreme damage to my hair caused by the stylists' negligence. I went to Ulta at the Citrus Park location in Tampa for hair services and what I received, three stylists later, was extremely damaged hair and a chopped-up haircut as shown in the pictures. This post is a little long, but I wanted to explain exactly what occurred. The first stylist I saw was Gina. I was looking for a simple haircut and some highlights. What I ended up with was a permanent black coloring to the roots (when my hair is a medium brown) which looked horrible as I had asked her for honey-colored highlights. With my haircut, she chopped it in chunks (way beyond the length I wanted) in an attempt to remove the highlighted portions that she had already damaged. After complaining to the manager she asked Gina to redo my hair and again Gina was unable to fix it. They then passed me to a second stylist named Ashley who suggested Balayage, and in addition was going to use a technique of something she saw on TikTok which is braiding the hair and coloring using Balayage. Again she used black permanent coloring in my roots just as Gina had done prior. The result was worse than before. My hair looked like a multi-colored zebra. Then after spending more money, I asked the manager, Melvin, to help me fix this issue once and for all and he brought me to, yet another lady named Monica, who is an older stylist, more experienced, and would repair all the damage previously done. The results were now atrocious. Adding to the damage, she repeated the same processes and began cutting my hair without my permission (she said she was going to fix the awful haircut that Gina did) but in reality, was trying to clean up all the highlighted damage that she just put in which didn't take. To the point that my hair end up shorter than before and breaking and gooey when wet. The following day I came to the store with my husband and spoke again with Melvin and discussed the entire situation. I told him that I was being extremely nice complying with the different stylists working on my hair, with the hope that the next one would help to fix the damage. Mind you, I was paying for this fix every time I came to the store. I then requested the name, address and phone number of the District Manager to see if she could help me. Melvin suggested, with my permission, that he would contact her, explain what was going on and to expect a phone call from her; even providing the area code that the call would come from. Well, I never heard from this lady, or for that matter, anyone else from Ulta. I think it's sad that a chain salon like Ulta would treat their customers like this. I highly recommend that you go somewhere else for your hair services. Some place that truly cares about their customers.

Took my money but told me my order was incomplete. Tried to blame my bank when clearly it was their fault. Also kept making excuses and instructing me to reorder without refunding my money first. I went ahead and reordered my items and they still collected the first payment. Now I have to wait days to get my money back through my bank. My first time ordering from this company and I had a bad experience after they assured me that the pending charge would not be taken. Customer service is horrible and I will never order from them again.