Ulta BeautyReviews of ulta.com

Go to Sephora, they're nicer, smaller store but helpful and they are happy where they work. I've always loved Ulta. I think it's a great store. I like the set up and I like the cleanliness and variety. The customer service or lack there of, is exactly why I am giving two stars. I used to get a small sample on my birthday. I've spent alot of money at Ulta in my years. I was declined that when I went to the Rochester NH location on my actual birthday and I understand a lot of what the store typically offers, is limited due to Covid-19. I NEVER spend less than a hundred a visit but I feel like after today, I'll take my business elsewhere. The store had very few customers, I Asked for help with foundation, and was pointed in a few directions and told I could buy a $40 dollar foundation and go home try it on and if I dont like it, theres a website I could go to match my shade better and come in and buy a better fit for another $40. Basically I need to spend $80 on two foundations to have one. Why wouldn't this woman help match me while I'm there instead of making me buy something that doesn't match? I look over and there is a woman getting her makeup done at the brow bar next to us. Wasnt offered any of the points I've been racking up and declined my birthday sample on my actual birthday and the excuse was because my email changed, also told me that I could go on the website and change my email later. I just stared at her and she offered several minutes later to change it for me there at the register "Next year you can be entitled to the birthday sample gift, when you get the email."

Terrible customer service. Not customer-oriented at all; they are concerned with profits over quality. If your package gets lost in the mail or stolen, ULTA will not work with you to reimburse you, replace the items, or reinstate rewards points. Have shopped with ULTA for over a decade and sadly will take my business elsewhere from here on out after losing over $70 and being given the run-around by their customer service reps as well as Corporate Office.

Buyer beware. I was sent a bottle of facial toner in a bubble mailer. Even paid to upgrade to ground shipping. This is before I knew how it was shipped. They don’t care about their customers. I did get a 5.00 e gift card after contacting them, but I had to ask for it. Not recommended.

So I placed an order back on December 6th, it was supposed to arrive on the 11th, atleast that's what the tracking said, and it didn't, ever since I have sent an email all customer service tells me is to keep waiting. Till this day I still haven't gotten my order, luckily it wasn't a Christmas gift so I don't mind waiting I just wish I had any information on my order. The tracking hasn't updated since the 10th and I have no clue where my order is. The last time I sent an email to their customer, that was a few days ago, the guy tells me that they don't even ship to Puerto Rico to begin with. I'm from Puerto Rico and have ordered from this website multiple times in the past and have always received my orders, even if they take a bit longer to arrive, and I have always used the same address so you can imagine how confused I was when he told me that. He basically said that he had no clue how I managed to get past orders shipped here, and honestly neither did I assuming what he said was true. I then decide to contact ulta through their instagram and whoever runs that page told me that they do ship to Puerto Rico and all US territories, which was very releaving but I was still confused as to why that guy on customer service told me that they didn't. I also looked it up on their website and it clearly says that they do ship to US territories so I don't know how that guy from customer service doesn't even know where their company ships and doesn't ship. I honestly don't know if the guy from customer service lied to me or legit didn't know that ulta shipped to US territories. I can't even imagine what other misinformation customer service have told to their other customers. Still to this day no updates on my order, but I'm hopeful it will arrive someday. After this very weird experience with customer I won't be purchasing from here again so definitely be careful if you decide to shop here. ALSO, on their website it said *guaranteed* delivery by the 24th of December if you ordered before the 12th, which I did cause I placed my order on the 6th, and obviously it hasn't arrived till this day. I'm pretty sure that's considered false advertisement since they said *guaranteed delivery*

I had just moved and accidentally shipped things to my last house. Within 30 seconds of ordering I called immediately (because I had made this mistake the night before and had to have my mom(who Is a lot more strongman willed than I am) argue until they refunded my gift card because the customer service was awful and not listening to me, I knew I needed to call ASAP) and they said they could not cancel it but would try however there were no guarantees. THIRTY SECONDS AND THERE ARE NO GUARANTEES?! I never got the package from the forwarded mail and never got a refund. Totally disappointed that they could not 1. Cancel an order made within a minute and 2. That the customer service was particularly unhelpful. I love ULTA in stores but there needs to be a better system going online. Let me cancel my order from the app within a certain amount of time or be able to cancel the order when called. I know for a fact that there is not someone with my order in a package within 30 seconds of me ordering so why it cannot be canceled is a MYSTERY to me. It’s practically a scam and disgusting. They have my money and I don’t have my products. It’s been months.

Salon has gone down hill since Robbie left there is no structure and seems no one knows what is going on I had an appt (Even got a message in my email as a reminder) When I called to confirm no one knew anything and were not willing to help. This is the worst service I have EVER had at Ulta. I gave a 2 because the cashiers are great up front but if I could give a - minus it would go to the salon

I ordered some items taking advantage of the Black Friday deals because otherwise, let’s be honest here, their makeup is not affordable for everyday use. I ordered foundation online (in addition to a couple other things) the night of Black Friday for 50% off what would normally be $39. 3 days after placing my order and after all Black Friday and Cyber Monday deals were no where to be found, they tell me that the foundation in my order has been cancelled because they cannot fulfill the order. At first they offered me nothing but a refund until I expressed how upsetting and inconvenient this experience was because I bought my whole entire face of makeup but am now missing the most important part- FOUNDATION, then they tried to offer free shipping on my next purchase which is useless to me because 1. I live right down the road from an Ulta store and 2. I don’t regularly buy expensive makeup and now there were no deals left. Then their final offer, I’m guessing because they have not replied to my email about switching the shade to one that is in stock and I could also use for the same price, they offered me a coupon that can be found on their website by every single other customer... $5 off a $15 item which I could not use on any full sized foundation they have because the prices were now brought back up to $39 for a bottle of foundation. No thanks. I’ll keep my money and spend it elsewhere then. You’d think that they’d hold up to their prices when someone makes an order on Black Friday and they have to cancel it days later. I even offered to wait until the shade that was out of stock would ship. I wish they would’ve at least kept up with updating their website to tell you what products were out of stock because I was looking into another product in comparison to the one that was cancelled that I can’t order for the same price now.

Very shady - November 19 I placed an order online for 3 products. 1 item was on sale 50% off. November 24 I received email from PayPal that I received a refund for my entire purchase. No email from Ulta about this so I contacted customer service; who stated that the products were out of stock at time of fulfillment. All 3 out of stock? Okay....I see these items on your website available for order can you honor the discount for the one product that was on sale? No, we are not able to provide discounts. So you cancelled my on sale order stating out of stock but it is clearly in stock but now at full price...I’m about to go pick up these items but think I’ll just return them out of principle